Liberty Shield VPN & Proxy Reviews 

1,265
TrustScore 5 out of 5

5.0

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 56 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the incredibly fast response times, noting that support agents get back to them in minutes. People note that staff members are exceptionally patient, professional, and always ready to resolve technical issues successfully. Some reviewers were happy with the long-term reliability of the proxy and virtual private network solutions over many years. Consumers also highlight that setting up equipment and routers is made remarkably easy with the clear guidance provided. Users appreciate the dedicated help desk that remains available throughout the week to handle any unexpected difficulties.

What people talk about most

Response time

Customers report widespread satisfaction regarding the response time and support received. Consumers... See more

Service

Customers consistently note positive experiences with service, highlighting that help is available quickly... See more

Customer service

Reviewers highlight positive aspects of customer service, describing it as professional, quick, and... See more

Staff

Consumers find staff to be positive, helpful, and professional. Reviewers consistently report quick responses... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Hi, after changing the location of the router I couldn't connect any longer. I expected a reply in a day or two. An immediate automated reply said that due to the weekend someone will get back to me n... See more

Rated 5 out of 5 stars

I had tried many companies for using VPN for when we are in Italy and none were good until I came cross Liberty over a year ago. Beside their great VPN the customer service help and responses with any... See more

Rated 5 out of 5 stars

A great provider with great support, having run into some difficulty, the team (Angela, Greg, and Darren) stuck with me to successfully resolve the issue. They were patient with me, as someone who is... See more

Rated 5 out of 5 stars

Keith was just great, incredibly fast response on New Year's Day. He explained with sensitivity that my VPN had expired due to its being in my husband's name (he has recently passed away and his bank... See more


Company details

  1. VPN Service
  2. Telecommunications Service Provider

Information provided by various external sources

Stay Safe, Secure & Get Connected Superfast ***Number #1 Rated VPN and Proxy Provider on TrustPilot*** Get a VPN and Proxy server and unlock the websites your ISP blocks. Our VPN network was recommended by BBC Watchdog- a testament to the quality of our VPN and Proxy solutions.


Contact info

5.0

Excellent

TrustScore 5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

5.0

All reviews

(1,265)

56 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Best VPN

I had tried many companies for using VPN for when we are in Italy and none were good until I came cross Liberty over a year ago. Beside their great VPN the customer service help and responses with any issues have been great. I have to mention Greg who has always been very helpful to help and support us to make sure we get the best out of our VPN. Well done Liberty

August 28, 2026
Unprompted review
Rated 5 out of 5 stars

Best help desk ever?

Fantastic speedy response to my problems, very clear and helpful suggestions. Understood the situation immediately and acted sympathetically. Stayed with me until everything was working. The best help desk service I have encountered.

August 14, 2026
Unprompted review
Rated 5 out of 5 stars

Exceptional reliability in value

As reliable and as helpful as on every occasion I’ve needed advice Liberty shield vpn is simply he best for reliability and for value. Immediate response problems are rare but anyproblem I’ve had has been solved. The same day.I’d recommend LS vpn to anyone

July 16, 2026
Unprompted review
Rated 5 out of 5 stars

Everyone I spoke to was so patient

Everyone I spoke to was so patient, they explained everything clearly and were only happy when the problem was resolved. They responded quickly and were available 7 days a week. Would highly recommend.

June 21, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent company

I ordered their top router, but the wrong one was delivered.
There was great communication and the replacement was delivered the next day along with paid envelope for the return.

The router is superb, easy to set up and works perfectly.
I have dealt with this company before and their support is second to none.
I would highly recommend them

May 30, 2026
Unprompted review
Rated 5 out of 5 stars

5 Years of Excellent service

I have used Libertyshield for over 5 years. I upgraded my router and had terrible trouble with it getting over here to France, Refused at customs and sent back then taking ages next time with the French Post. All the time Libertyshield team responded immediately to any emails i sent. When it did arrive they helped amazingly to set it up as i had a few problems my end. Very very happy. How you judge a company is how they handle issues and they are A1. Thanks Simon

June 5, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service

Our UK rarely stops working, usually caused by an ISP issue. On the occassions when it does a simple email to Libertyshield support gets an immediate response and the issue is solved.

Excellent service

April 26, 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look