Hi, after changing the location of the router I couldn't connect any longer. I expected a reply in a day or two. An immediate automated reply said that due to the weekend someone will get back to me n... See more
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Stay Safe, Secure & Get Connected Superfast ***Number #1 Rated VPN and Proxy Provider on TrustPilot*** Get a VPN and Proxy server and unlock the websites your ISP blocks. Our VPN network was recommended by BBC Watchdog- a testament to the quality of our VPN and Proxy solutions.
Contact info
101 Rose Street South Lane, EH2 3JG, Edinburgh, United Kingdom
- 0131 608 0009
- helpdesk@libertyshield.com
- www.libertyshield.com
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Swift reply to problem
Swift reply to problem and response was excellent and solved the problem straight away excellent.
I had a problem with BBC I Player in…
I had a problem with BBC I Player in Italy. greg and angela (costumer service) were fantastic.
Best VPN
I had tried many companies for using VPN for when we are in Italy and none were good until I came cross Liberty over a year ago. Beside their great VPN the customer service help and responses with any issues have been great. I have to mention Greg who has always been very helpful to help and support us to make sure we get the best out of our VPN. Well done Liberty
Very professional solved my problem…
Very professional solved my problem problems brilliant and got back to me ASAP five star plus
Best help desk ever?
Fantastic speedy response to my problems, very clear and helpful suggestions. Understood the situation immediately and acted sympathetically. Stayed with me until everything was working. The best help desk service I have encountered.
Professional support
Always very professional, quick and patient even when it is out of hours. Would recommend
Always get a quick response to any…
Always get a quick response to any query asked.
Query is always sorted fast.
Great service.
Thanks
Exceptional reliability in value
As reliable and as helpful as on every occasion I’ve needed advice Liberty shield vpn is simply he best for reliability and for value. Immediate response problems are rare but anyproblem I’ve had has been solved. The same day.I’d recommend LS vpn to anyone
Great service and fantastic prompt…
Great service and fantastic prompt support whenever needed. Highly recommended. Also phone app etc.
Everyone I spoke to was so patient
Everyone I spoke to was so patient, they explained everything clearly and were only happy when the problem was resolved. They responded quickly and were available 7 days a week. Would highly recommend.
No sooner had I emailed the company
No sooner had I emailed the company, I got a reply with advise on helping my problem. Followed advise and within 10 minutes I was fully operational again.
Very timely as always
Excellent company
I ordered their top router, but the wrong one was delivered.
There was great communication and the replacement was delivered the next day along with paid envelope for the return.
The router is superb, easy to set up and works perfectly.
I have dealt with this company before and their support is second to none.
I would highly recommend them
5 Years of Excellent service
I have used Libertyshield for over 5 years. I upgraded my router and had terrible trouble with it getting over here to France, Refused at customs and sent back then taking ages next time with the French Post. All the time Libertyshield team responded immediately to any emails i sent. When it did arrive they helped amazingly to set it up as i had a few problems my end. Very very happy. How you judge a company is how they handle issues and they are A1. Thanks Simon
Immediate positive response which is…
Immediate positive response which is unlike other large businesses who usually say it will take x working days to get back……and when they do very few of them give a satisfactory solution.
I emailed late evening with a problem
I emailed late evening with a problem. The first solution didn’t work but the second did. All done very quickly. Great service, thanks.
Always very prompt answering and always…
Always very prompt answering and always swift resolution of problem. Excellent
Excellent service
Our UK rarely stops working, usually caused by an ISP issue. On the occassions when it does a simple email to Libertyshield support gets an immediate response and the issue is solved.
Excellent service
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