Ltur Reviews 

We spent a wonderful holiday at the Pegasos Resort Hotel. We love coming back here mainly because of the beautiful beach, the stunning sea, and the fairy‑tale botanical garden, but also because of the hotel services, which are invaluable to us. We always feel welcomed here, just like at home. The staff is kind and helpful.
A special thank‑you goes to Mr. Abdurrahman Aydin for his excellent and exemplary leadership of the accommodation services team. Every year I notice how the services under his management continue to improve. The room is always beautiful, perfectly cleaned, with a replenished minibar.
The food at the hotel also gets better and higher in quality every year. There are many different programs and activities for entertainment. It is clear that the hotel management constantly works on innovations and improving services.
Thank you for two wonderful and carefree weeks. We will definitely return again!

You buy a ticket with a specific flight time later in the day because you have work. You pay more for that ticket and then Ltur decides that no, you should leave early in the morning. Thats scammy behavior. They want to keep the money we paid extra for later return flights, and change us to the shitty time a week after we purchased.

Dont buy from them anything.

Absolutely embarrassing service level. I would not recommend it to my worst enemy.
One of the worst trip of my life (with some tragic-comical logistic solutions offered by the company, and look how messed up they are: I get back from my trip, and I write the customer care to point out that I lost 2 nights (first and last) for their planning. They answer me "if you haven't raised this issue WHILE you were on the trip we cannot do anything".

Karma will get you.
Please do not give a cent to these scammers

We feel so lucky that we booked Voramar Cambrils through TUI. It turned into a truly wonderful family vacation.
We loved absolutely everything - the location, the room, the swimming pool, and the restaurant. The food was amazing and incredibly varied. Even picky children could always find something they enjoyed.
The large selection of seasonal fruits and delicious desserts probably added a couple of extra kilos to us - but it was absolutely worth it 😄
Everything created such an easy and relaxing holiday atmosphere. We made beautiful family memories and would be very happy to come back again.

We spent a wonderful week at Casa Cook and truly enjoyed our stay.
What made the experience so special was the kind and warm service team. The staff created such a welcoming atmosphere that we felt genuinely cared for throughout our entire holiday.
Unfortunately, I had to receive medical treatment during our stay due to a bad infection. Luckily the hotel had its own clinic, where Dr. Harny took care of me. With great dedication, warmth, and medical expertise, he helped me get back on my feet quickly to get my flight back.
A very special thank you also goes to his assistant - the two of them are truly exceptional: compassionate, attentive, and highly professional.
We are deeply grateful and will remember this stay very fondly.

I booked a trip with L’TUR in May 2025 (Booking #760430143) and received a confirmation. The next day, the booking was cancelled unilaterally, without any written notice or valid explanation.

I contacted customer service multiple times over several weeks and received only vague or automated responses. Despite clear documentation and a polite request for clarification and compensation, no resolution was provided.

I’m very disappointed with the lack of accountability and service. Based on this experience, I cannot recommend L’TUR

I had a terrible experience with L'TUR, and I feel obligated to warn others. I made a booking through their website, only for them to cancel it without any valid explanation. Then, to make matters worse, they attempted to charge €690 to my card even though the booking was no longer valid!

This is completely unacceptable and feels like a blatant scam. Their customer service was no help at all – evasive, unprofessional, and unwilling to resolve the issue.

I strongly advise everyone to stay away from this website. Do not trust L'TUR with your money or your travel plans!

Hallo / holla
Not good that ask cash money in reception for entering
I pay direct in TUI what need
Everything less is OK!
Good for You to Government later!!!
Please ask to call or fax in hotel Be Experience for small Geld 20€

I have booked several times through Ltur. It works perfectly in my case, I get quick support, the site looks clean and I like the UI to find offers. All the offers are the same you find on the TUI platform, basically Ltur is a TUI company.

Nothing works you can not make a reservation of your chairs in the airplane,dont give you information how lit is your pick up in your hotel. Sending not tickets for your flight back. And they have as the one and only not a number in the hotel or guide who you can connecting for this quastions its a big scamming company horrible!!!! Never ever again be warned

This is regarding my booking ID 22- 695199 In early January I had a flight booked via Ltur to Maldives and back.Three days later(!) Ltur cancelled our tickets for ridiculous reasons( by then, of course we had booked the Hotels and transfer flight tickets) and then re-offered the same tickets to us at a MUCH HIGHER price. We declined the higher priced tickets and were then told by Ltur that we would receive a refund within few days for the price paid for the original tickets. Not even a word was said about the additional EUR 2,500 in material damage caused. It is now February 2022 and no any kind of refund/indemnity has been received. This really does look like is going to litigation as I am fed up with lies, procrastination, unprofessionalism, inefficiency.

No respect for the customers. No one answers the phone, when finally answer after hours of calling, they ask you to call another number. DO NOT USE THEIR SERVICE FOR BUSINESS PURPOSE

They sold me a train ticket for a train that does not go due to corona

They send a flight confirmation with one customer number. Did not get a ticket.

Later they claimed, that the number is not in the system, and they would need a second number (which they never sent). I should send an email to the service email which causes only autoresponder reply saying that they have a lot to do. Then on short notice, they cancelled the order after many emails and calls.

Worst online travel agency ever.
My flight return from Phuket to Zurich on 9th of April booked with Ltur using Edelweiss was cancelled and replaced unilaterally by a return just few days after landing and thus for a return on another flight on the 28th of March. Beeing unable to reach Phuket due to blockage from northern, I tried multiple times reaching them out by phone and emails few days before, no success but understandable given situation...

But now after another round of emails and complain for either a refund or a voucher ..their answer ' we only act as agent in the case of booking airline tickets..get in touch with Edelweiss'... This is a joke and a totally irrespecful treatment of customers

Worst agency ever!, I don’t even how they are still in business..They have the worst customer service, very rude and incompetent...I booked a flight with them and waited for 34 hours in the airport just to be told by the airline‘s check-in employees that my ticket was not issued..Now, almost a month later, and I‘m still waiting for my refund.

It is one thing if a hotel ltur offers as part of their service is over-booked, another how you handle the case with your customer.

Short summary of our experience:

We had a 2-night trip in London planned. Came to London from Germany, were told by annoyed hotel employees that they had informed ltur weeks before that they did not have any more rooms.

Then spent 4 hours on the phone to understand if a) we should book a new hotel for 2 nights ourselves or b) if we should wait for ltur to book it for us. Obviously, ltur wanted to see it they had a cheap replacement on the line.

They didn't and finally (after 4 hours), we received the news that we were to book a replacement and that ltur would pay for it.

So, 2 weeks fast forward : we receive an email that we receive what ltur thinks is the right amount (we paid in euros but the invoice was in pound). Which is not the actual amount 2e paid but 5 euro short. They also do not refund us the 1,75 % Visa fee we had to pay at the hotel reception. No gesture of good will for the 4 hours spent waiting either.

For anyone smart enough to look at trust pilot before booking with ltur: Never go with them. There are much better agencies with an actual customer service.

Website gives a price quote, then it crashes and doesn't allow to go through with reservation. Scam!

Scharlatane und Betrüger! Finger weg!
The worst experience in my life. Everything was booked and paid for. At the airport our names were not of the list, so we could not fly. The excuse was that we booked a last minute trip and it is our fault. Rude customer service, very incompetent. I am still waiting for a refund.

So you can never NEVER book any deal at this website which is less than 490 euros. If you find a cheaper deal, I bet you can never book it. All those numbers are to fool you.