Kilts4Less Reviews 

asked for a kilt to made after hundreds of phone calls and email with no answer till 2 weeks after the wedding, avoid this company like the plague if you want buy elsewhere

I placed an order on June 27. Two unanswered emails later, I am still awaiting a delivery. Reading other reviews about poor or non-existent communications, it looks like I am now having the same bad experience. Still optimistically looking forwards to a happy conclusion.

Communication was virtually non-existent. Emails went unanswered and when calling, I was left listening to hold music. On calling again I was then directed to leave a message. Despite doing so, I never received a call back or any form of follow-up.
The kilt did arrive, but it had clearly been altered. There was no mention anywhere in the product description that the kilt would be altered. However, having only paid £105, it is not worth the time or effort to pursue the matter further.
My main concern is the lack of customer communication. Responding to customers and keeping them informed throughout the process would significantly improve the overall experience and likely result in you receiving much better reviews. Unfortunately, the poor communication lets the company down.

Made a £91 order with them that was never delivered. They don't answer e-mails or phone calls. Quite certain this company is a scam.

Just received my order of an argyle jacket and all the bits and pieces to make a full outfit (I already had my own kilt in my clan tartan).

I spoke with Louisa during the ordering process and she followed up with a call too,

Can’t fault this company, great price and very happy with the service

I had submitted a review before that kilt that came was lovely but the retuning process hadn’t been great. They have reached and picked up on the delay, which appreciate with World Cup was impacted by demand rising rapidly. They have sorted replacement and stand by previous review that quality of product and value for money is great

Ordered and Paid for my
New Kilt. Cancer Suvivor
Celebrating 51st Wedding
Anniversary to Elizabeth Wife.
Every Day is Special [ 3yr out ]
From Order to Delivery 2 Weeks.
Canot Commend Louisa and
Kilts4Less for service Delivery
Returning Customer
Jim Hosford Essex Lad

Excellent service and very speedy too. We originally ordered the incorrect size and Louisa sorted everything out quickly so that we had the correct Argyll jacket for the occasion we were attending!

Bought a full kit outfit from here and could not be happier! The quality is brilliant, a great price, especially compared to what others charge for lower quality and came very quickly! I accidentally selected the wrong sporran and wrong size of shoes, I emailed to explain my error and asked if it was possible to swap these, not even 48 hours later I had a replacement for both sent to my house, a brilliant experience and would highly recommend to anyone considering making a purchase!

I had ordered a kilt jacket with waistcoat combo as I'd put on some weight. I've got a wedding in a few weeks and wasn't sure I would be able to get it on time as the chest size and arm length was on back order but received a call to let me know they had the chest size in a long and got it to me the next day! Just tried them on and they feel great! Was worried the material might be too thick for a full day wedding but it's nice and comfortable! Great experience!

Ordered kilt jackets on the 2nd January. Wanted at least one for the 21st. Despite emails (no response) and the promise of delivery when I managed to contact them by phone nothing arrived. Cancelled the whole order on 20th January and requested a refund. They ignored that request and sent the items the following day. £8.60 for tracked return and hopefully my credit card will secure a refund

The prices seemed too good to be true, and some of the reviews here concerning but they are completely wrong. I ordered a 8 Yard Bespoke Kilt Full Highland Dress Package and couldn’t be happier with what was delivered, fantastic quality. Customer service was great, I contacted them with a change to a measurement and this was quickly amended in my order. Came well packed and tracked delivery.

Very disappointed. Paid for an ex hire jacket on Friday 17th - no confirmation, no email no jacket. Phoned up and was told that having issue with email. Have sent further email and no reply.

Was also told could pay by pay pal at checkout.... no option to make payment this way.

Called back again a few days ago and left message on answer phone.. had a voicemail left by Sam apologising and that jacket was on way.
Parcel arrived yesterday nicely boxed and jacket on brief examination appears excellent condition. I have not tried on or checked size yet.

If only company could communicate then a lot of comments on here might be better

Ordered two kilt jackets. Despite 3 emails (without reply) and a telephone call with the promise to send part order immediately with the rest when stock came in, nothing has been received. Very disappointing as I hoped to wear one of the jackets at a funeral. I have now cancelled the full order and contacted my bank to try and recover my money.

No communication. I suspect this company are scammers and putting a company by the name of kilt 4 less in jeopardy. Kilts 4 less are skilful in misleading people and I’m surprised that company house has allowed 2 companies to trade under such similar names. The ‘s’ is a clever ( dishonest) dodge
Steer clear !

I ordered a sweater on November 21 as a Christmas gift for my boyfriend. The item was deeply sentimental to him, as his original had been accidentally ruined in the wash. I ordered a size large.

The package arrived in the U.S. on December 5 — in the wrong size. They sent a medium. This was entirely their error.

I emailed them within minutes of receiving the package, then followed up four days later. It took five days for them to respond, at which point they said they would send a replacement in the correct size. I thanked them and took them at their word — replacing an item they sent incorrectly is the bare minimum.

After that, everything went silent.

Eight days passed with no update, no tracking, no confirmation, nothing. I followed up again. No response. I followed up again on December 22. Then again on December 23. Still nothing.

I gave them an entire month from their last response to reply or make good on the replacement, accounting for the holidays. On January 13, I sent a final message explaining that the lack of communication was unacceptable. I also noted that being a “small family-run business” does not excuse sending the wrong item, keeping a customer’s money, and then disappearing.

That message was also ignored.

No replacement was ever sent. No refund was offered. I was forced to dispute the charge with my credit card company and still had to pay the DHL import taxes for an item I could not use.

I genuinely do not understand how this company claims a 100% satisfaction rate. There is absolutely no way. This was careless, unprofessional, and deeply frustrating from start to finish.

Do not shop here. They cannot handle basic order fulfillment or communication, and they take no responsibility when they make mistakes.

No communication from them over order.

I ordered a kilt in Nov with an expected delivery time of 4 to 6 weeks. I have been trying to get in contact with them regularly on e mail and via phone to get an update and nothing back. Am concerned I have either been scammed or the company has gone into administration as absolutely nothing back. Have no idea if they have just stolen £400 from me.

Last year in 2025 I left a brilliant and glowing review for this company and in particular for Keiron and the brilliant service that I received.
WHAT HAS HAPPENED????
On the 15th December I placed an order for an Argyle Jacket and Waistcoat to accommodate a large weight loss since my last order, in order to attend a Hogmanay Event in Pitlochry.
Within a on the 18th December I received my order – all good so far.
On trying the items on I found that the Jacket fitted perfectly, the waistcoat was a different story – the fit was pretty comical despite being labelled the same as the jacket.
Not a problem normally – and now the tale of woe begins….
I immediately emailed Kilts-4-Less with photographs and an explanation of the problem, hoping to receive a fairly quick response given the time of year and the clear assumption that the order may have been for an important event – it was.
Since the 18th December I have sent 6 emails and called at least as many times (I’m sick of their recorded message) every attempt to make contact has been completely ignored, not even an acknowledgement of any kind, I even tried contacting them on Messenger and again wilfully ignored. I find this incredibly disrespectful and unbelievable for a company whom I assume wishes to still trade as their website appears still active and taking orders.
I have also today placed an order with The Scotland Shop in Crieff (what a breath of fresh air they are – answered the phone immediately) for a made to measure premium kilt which I would have liked to place with Kilts-4-Less, but given the manner in which I have been ignored this very expensive order has gone elsewhere.
I had to resolve the issue with the waistcoat by having an older one I had by taking it to a local tailor and having it altered at significant additional expense, the one supplied by Kilts-4-Less remains unused with tags attached in my wardrobe.
I am totally devastated by the utter contempt this company has for its customers, particularly repeat ones. I can only image the only excuse for this would be that the company is going out of business or in the process of bankruptcy.
So, it is with this in mind I warn anyone thinking of placing and order to attempt to make contact directly with them first (good luck with that) to establish if your order will be fulfilled and that their after service will be available to you – as right now it is clearly not available to me or others who have written on this site and who are clearly having problems. Make sure you use a credit card or PayPal so you might at lease be able to get a refund if necessary.
This has caused untold anxiety, thoughts of having to cancel my event, and in the end considerable expense to rectify a situation which they could have resolved with some common decency.
Shame on you Kilts-4-Less you could at lease make contact to offer an explanation.
UPDATE - Sam has just called and will be sending an alternative - clearly a bit late in the day but hopefully a resolution. He said they completely closed over Christmas and New Year. Perhaps a noification on website or an auto responder on email to indicate this may have been helpful - but thanks for the call Sam in any case appreciated.
UPDATE - 21/01/25 - Still no resolution despite second item being received which is also not good. I guess i need to give up and chalk this one up to experience.

I have been trying to contact the company since 22 December 2025 in respect of delivery of the wrong size of an item. I have not received any response to numerous emails and calls. I appreciate that it has been the holiday period but there is no suggestion on their website that they are closed. Indeed, they are accepting orders. For a company that provides clothing used almost exclusively for events, this level of service is useless. I am about to return the order (at their cost in terms of the Consumer Rights Act) and go elsewhere. Hopefully they might see this post and finally respond.

Scammers. Dont order here. They steal your money and dont deliver. Fake company adress ! Scammers!!!!!