Kaioland Reviews 

Completely incompetent and likely deliberately deceitful. After months of chasing an order there was a email sent to me with my full and correct postal address with demands for more information. My response was always ignored when confirming it was correct. Now they have sent me an email saying it's ready to collect, in some random address in Canada! When in all their emails to me prior had my correct address in the UK. Avoid at all costs.

I bought a statue from them. After three months, it turned out to be lost. It takes days to get in touch with them—they take forever to reply. In the end, I requested a refund through PayPal; I even mentioned that I would buy another one from them, but they never answered. Stay away from this site.

My order unfortunately arrived with a damaged part, but Kaioland worked with the studio to resolve the issue. The process took some time, but they kept following my case until a replacement was sent. The replacement arrived safely, and everything is now perfect. I'm happy with the final outcome and appreciate their customer support and commitment to resolving the problem.

After 10+ years of solely being an officially licensed figure collector, the Young Sephiroth figure by Chocobo Studio finally convinced me to get my hands on a resin figure.

I had no prior knowledge about how the business with resin figures works but after a lot of research, Kaioland was the most attractive resin shop to me due to customs and shipping already being included in the price.

Some negative reviews here had me a bit worried but in my case everything worked as it should!

The figure arrived after a bit less than 2 months with the local parcel delivery service (DHL in Germany in my case) after being shipped from China and was extremely carefully packaged. As promised, there were no further customs or shipping costs. Thanks to being able to track the ship the figure was on at all times I knew exactly when to expect my figure to arrive.

It even came with stickers on the box telling you to film the whole unboxing process in case you needed refunds or replacements for broken parts. I did so but luckily none of that was necessary because the figure arrived in perfect condition and I am very happy with it.

To me Kaioland is a very reliable resin figure shop and I will definitely purchase from them again.

Avoid this company if you expect proper customer service.

I paid hundreds of euros for a premium resin statue and even spent around €200 extra on express shipping because it was meant to be a very important birthday gift.

The statue arrived damaged. Instead of replacing a defective product, the seller refused both a replacement and a return. They offered only a very small compensation and expected me to find and arrange a repair myself.

I spent weeks exchanging emails, searching for repair specialists and dealing with this problem. I even had the statue repaired so I could still give it as a gift. The exact same part broke again shortly afterwards, proving that the proposed solution was not a real solution.

What makes this even more frustrating is that the statue is still being sold on their website, yet they claim they cannot provide a replacement for a customer who received a damaged item.

For a high-value collectible, this level of after-sales support is completely unacceptable. I paid for a new, undamaged statue, not for a damaged product that I was expected to repair myself.

I cannot recommend this company.

Support was friendly and helpful throughout.

Stranamente stanno sparendo i feedback negativi.
Acquisto una statua ad Aprile, mi viene confermato dicendo che procederanno alla spedizione, passa del tempo fino al giorno 18 Giugno, dove per curiosità vado nei miei ordini per vedere il tracking e verificare che mi arrivi a Luglio, la sorpresa è che non c'è nessun tracking, contatto per sapere perchè non c'è tracking e mi rispondono... (per il suo ordine abbiamo ricevuto ora comunicazione che l'azienda non effettua servizio post-vendita, se accetti questa condizione spediamo...)
Io rimango sbalordito in 10 anni di collezionismo di tale risposta, Hanno i miei soldi da Aprile e nessuno mi contatta per dirmi qualcosa al riguardo del mio ordine, poi sappiamo tutti che il 50% delle statue in vendita sul loro sito non fanno servizio post vendita, facendo rimanere molte persone nella merda più delle volte.
Giustamente mi arrabbio perchè non è la prima volta che trovo problemi con loro. La soluzione da parte loro per non avere un feedback o problemi e il risarcimento della statua, UNA GRANDE FIGURA DI MERDA.

Strangely, the negative feedback is disappearing.
I purchased a statue in April, received confirmation and was told they would ship it. Some time passed until June 18th, when, out of curiosity, I went to my orders to check the tracking and verify that I would receive it in July. I was surprised to find no tracking. I contacted them to find out why, and they replied... (For your order, we've just received a notification that the company doesn't offer after-sales service. If you accept this condition, we'll ship...)
I'm astonished by this response, after 10 years of collecting. They've had my money since April, and no one has contacted me to tell me anything about my order. We all know that 50% of the statues for sale on their site don't offer after-sales service, which often leaves a lot of people in the lurch.
I'm rightfully angry because it's not the first time I've had problems with them. Their solution to not having feedback or problems and the compensation of the statue, A BIG SHITTY FIGURE.

Kaioland is doing a great job to ease your doubts to buy from abroad with bigger sums and sometimes intransparent markets. They communicate from the start to the end, the mailing was absolutely perfectly protected. For everybody who is afraid of investing in statues which you can´t get - Kaioland is the place!

Be careful with this store. In 2024, I purchased three statues, but only two were delivered. Instead of resolving the issue properly, they offered me a coupon as compensation.
I used that coupon in 2026 to order a resin piece, which arrived in May 2026. Unfortunately, it came broken and the material quality was very poor. When I contacted customer support, they refused to take responsibility.

They helped me choose between two models and the final result was spot on.

They know what they’re doing with resin collectibles.

I cancelled a resin mid-production and got the 60% back as explained. Fair process

I purchased the One Piece SS Studio Caesar Clown from Kaioland, which they had in stock. They had the best total price on the internet. Shipping took a few weeks. The statue arrived in its shipping box and was perfectly packaged. Kaioland added box corners to the shipping box. The statue arrived in perfect shape with no problems at all. Company was really great and I will use them again. Highly recommended!

Good service

Please be aware: Although the seller appears to be based in Spain, this is not the case. The payment is processed through an address located in a shopping center in Hong Kong. In the event of any issues, PayPal cannot be relied upon for support. Contrary to common assumptions, the transaction is not conducted with a Spanish intermediary, but directly with the Hong Kong entity.

Full refunds are not possible, as returns cannot be shipped back to the provided address. If you have even the slightest doubt about proceeding with a purchase, I strongly advise against it— for the sake of your finances and peace of mind. The risk is not worth the statue.

Furthermore, the product does not match the quality shown in the promotional images and exhibits numerous defects, even without accounting for more significant damage.

My sincere recommendation: refrain from purchasing and instead choose a reputable seller. There is no customer support available should the item arrive damaged or faulty.

I ordered two Dragon Ball statues. Unfortunately, both arrived broken. Goku's hair was broken off. And on the other statue, even hair, fingers, and parts of the base were broken! An accessory was completely missing – that's absolutely unacceptable! Besides that, the statues don't look like the product photos. You're paying for cheap fakes, unfortunately. I've read similar reports on social media. The seller still hasn't responded. I strongly advise everyone against ordering from them!

Very happy with my 300 EUR sukuna figure purchase :) good customer support. 10/10 will buy again

Sent countless emails and a year later I still haven’t received a replacement. They respond quickly enough, but it’s always the same delay excuse — “waiting for the supplier.” I get that this hobby takes time and things aren’t produced overnight, but at this point I just feel like I’ve been strung along. Every message ends with “we’ll get back to you as soon as possible,” and here we are almost a year later with the exact same response.

I regret to report that my experience with this store has been nothing short of disastrous. I ordered an Ace statue, only to discover that the shop does nothing more than act as a broker for unlicensed merchandise. Customers are required to pay the full amount upfront, with no safeguards or assurances in place. Due to the long production und delivery time you may even surpass the 1 year covering by PayPal (but even with PayPal you will loose money, see below).

The statue itself is manufactured somewhere in China and shipped by sea, which results in painfully long waiting times. In my case, the delivery took nearly three months. During such an extended period, countless risks arise, and unsurprisingly, the product arrived in appalling condition. Approximately 90% of the statue was damaged: multiple fractures, chipped sections, and glaring paint defects.

It appears that a so‑called quality inspection was conducted; however, all fractures and damages were already present prior to shipment. In one instance, the manufacturer even attempted to conceal the defect, while in another case a magnet was missing entirely and was not included in the packaging—indicating that it must have been absent even after the supposed inspection. In my view, the item was knowingly dispatched despite these obvious flaws.

When I sought assistance, the customer service was equally unacceptable. For over a month, I received no meaningful response regarding replacement or refund. The only vague suggestion was that perhaps the head could be replaced, despite the fact that the statue was still available in stock. To make matters worse, any return must be shipped back to Hong Kong at the buyer’s expense, which is both impractical and unfair.

This business model is fundamentally exploitative. The shop contributes nothing beyond pocketing profits while leaving customers stranded. They are entirely unwilling to compromise, offering zero support and showing no interest beyond their own financial gain.

My advice is clear: avoid these black‑market temptations and purchase licensed products from official manufacturers. While the unlicensed statues may appear attractive, the risks are enormous. If problems arise, you will lose substantial amounts of money and receive no assistance whatsoever. I am now forced to escalate the matter with PayPal and my legal counsel to determine whether the sale of such unlicensed products in Europe is even permissible.

I am writing this review to warn other collectors about this company's unacceptable policy for handling damaged goods.

I purchased a figure from them, and it arrived with a broken piece. After I contacted customer service, they did send a replacement part, but their solution was highly unprofessional. They expected me to perform the repair myself, which involved removing the old factory glue residue and then using my own glue to attach the new piece.

For the price of a collectible figure, I expected a replacement of the entire unit or a full refund not to be turned into an unpaid repair technician. This is not a standard or acceptable practice for a damaged product.

Furthermore, the entire process was drawn out over a very long time due to slow shipping and back and forth communication. This delay is a critical point for buyers to be aware of by the time their inadequate "solution" was fully presented, the 180-day PayPal buyer protection period had expired, leaving me with no recourse through that channel.

In summary:
They ship a damaged product.
Their solution is to make you, the customer, perform the repair.
The slow process can run out the clock on your payment protection.

I cannot recommend this company to any serious collector. If you receive a damaged item, be prepared for a fight to get a proper resolution, and be very mindful of the time limits on your payment protection.

Update after company response:

The only thing misleading here is your last paragraph “…,not to leave customers without support”, your support has consisted solely of over simplified instructions that ignore the actual problem, followed by this misleading public reply.

In every email and even in your response here you completely ignored the bumpy glue residue which needs to be carefully removed from the figure first, before you can glue anything back on. Removing glue residue is arguably the hardest part and requires knowledge, research or experience and most likely equipment you might not even have.

Saying the piece was only detached is a straight up lie, it was clearly damaged which you also acknowledged by sending a replacement piece.

You also mention “simply placing the replacement piece”, it was glued on and needs to be glued on “simply placing” isn’t going to fix anything.

I was also never against repairing it, I was only against doing so for free, that’s why I requested a partial refund, but the only thing I got from you was disappointment.