+ Nice colours, comfortable for wearing, doesn´t itch on skin, quick delivery - small constructive criticism: I think your t-shirts (regular fit, short sleeves ) could have slightly shorter sle... See more
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Despite not available in store, I benefitted from the in store discount. I just put my info on the screen and it was done. You're lucky the item fits well..... I've always had bad experience from on... See more
Delivery within promised timeframe, packing of the shirts and of course the quality of the fabric and fabulous fitting is something really good. Should do something about the delivery charges..Even f... See more
Jack n Jones Quality has hit the floor, badly cut jeans, bad quality denim, so badly fitting and they wash badly, if you want quality clobber I don't recommend Jack n Jones, I remember when they were... See more
Company replied
Company details
About JACK & JONES Online Shop
Information provided by various external sources
We create a store that has something for every man and every occasion. Each brand is designed by independent design teams with their own ideas for concept and design. Each brand offers a full selection of clothes, accessories and footwear which makes it easy for you to create a complete look.
If you would like to get in touch with our customer service, please go to:
Contact info
Fredskovvej, 7330, Brande, Denmark
- www.jackjones.com
4.4
Excellent
59K reviews
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Delivery within promised timeframe
Delivery within promised timeframe, packing of the shirts and of course the quality of the fabric and fabulous fitting is something really good.
Should do something about the delivery charges..Even for returning an item the shipping charges are bit too high.
July 23, 2026
High recommeded
July 20, 2026
Great quality products received quickly.
July 21, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
I didn't even open the package as it…
I didn't even open the package as it arrived late for the intended event. I went with the days advised for delivery however it arrived 6 days after ordering not the 3-5 days advertised. Returning item.
July 21, 2026
Reply from JACK & JONES Online Shop
Hello,
Thank you for taking the time to share your feedback.
We're sorry to hear that your order did not arrive in time for the intended event, and we understand how disappointing that must have been.
After reviewing your order, we can see that the carrier delivered your parcel one day after our estimated delivery timeframe of 3–5 working days, with the delivery taking place on a Saturday, which is not one of our standard delivery days. We sincerely apologize for this inconvenience. While we always aim to meet the estimated delivery timeframe, it is intended as a guideline and can occasionally vary depending on the carrier's operations.
Thank you again for your feedback. We wish you the best and remain at your disposal through our Help Center under "Contact" on our website.
Best regards,
Customer Operations
Prompt and I really like what I bought
Prompt and I really like what I bought, good quality.
July 21, 2026
Good fit despite not having to try it
Despite not available in store, I benefitted from the in store discount. I just put my info on the screen and it was done.
You're lucky the item fits well..... I've always had bad experience from online shopping clothes, despite the tag saying a size, which usually fits me well, item itself rarely follows it.... Too baggy, or sewed too tight.
Order was shipped fast and in the timeline said in store, actually better as it arrived a day earlier
July 19, 2026
Everything was good until I got the…
Everything was good until I got the products. One of item didnt have any label. And looked was used. I want to refund but try to know how.. other things are okay
July 21, 2026
Reply from JACK & JONES Online Shop
Hello,
Thank you for taking the time to share your feedback.
We're very sorry to hear that one of the items you received arrived without a label and appeared to have been used. We understand how disappointing this must have been, and we sincerely apologize for the inconvenience caused.
Our Customer Service team has already contacted you to propose a suitable solution, and we hope to resolve this matter for you as quickly as possible.
Thank you again for bringing this to our attention. We wish you the best and remain at your disposal through our Help Center under "Contact" on our website.
Best regards,
Customer Operations
Worst experience ever
Worst experience ever. Wont ever shop at jack and jonea ever again. Quick to take your money but take over a month and counting to even get a refund.
ORDER ID
OL9600201863
July 19, 2026
Unprompted review
Reply from JACK & JONES Online Shop
Hello Nicholas,
Thank you for providing your order number.
We can see that one of our Customer Service colleagues contacted you today to assist with your case. You should receive an email shortly if you haven't already, and we hope we can resolve this matter for you as quickly as possible.
Thank you again for bringing this to our attention. We wish you the best and remain at your disposal through our Help Center under "Contact" on our website.
Best regards,
Customer Operations
Quick delivery jeans fit perfect
Quick delivery jeans fit perfect, and needed no alterations and look exact was shown on the website.
July 18, 2026
Excellent communication and quality of…
Excellent communication and quality of items was great
July 20, 2026
Super fast delivery and the sizes were…
Super fast delivery and the sizes were just as expected🌸
July 17, 2026
bad size and poor quality fabric
bad size and poor quality fabric, bad translucent shorts, soon Chinese shorts will be better and cheaper, and better quality shorts like yours.
July 20, 2026
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