The support team is fast, patient, and genuinely knows their stuff — every time I've reached out, they've walked me through the issue and resolved it right away. Reliable service backed by people who... See more
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Joshua was amazing, this guy not only took the time to help me but he saved my website from brute force attacks today, he was so patient and walked me through step by step on how to set up cloud flar... See more
Company replied
Donnie in tech support was very patient with me as I learned, from him, how to set up a sub domain and add an A Record for Cloudflare. I can't say everyone at InMotionHosting has been as patient and i... See more
Company replied
I've been with InMotion Hosting for over 10 years, which probably says more than anything else I could write. Like any hosting company, they haven't been perfect. There were times I considered... See more
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Company details
About InMotion Hosting
Written by the company
InMotion Hosting is a premium web hosting provider trusted by agencies, digital teams, and growing businesses that rely on performance-first infrastructure to drive results. With over 20 years of experience and more than 170,000 satisfied customers worldwide, InMotion Hosting delivers scalable, secure, and expertly supported hosting solutions tailored to professional needs.
Performance-First Infrastructure:
Every solution we offer runs on fast, reliable, and scalable architecture, powered by our proprietary UltraStack server configuration. This platform is purpose-built for speed, stability, and resource efficiency—so your sites stay online, load quickly, and scale as your traffic grows.
Real Human Support:
When you need help, you’ll talk to a real person—no scripts, no chatbots. Our in-house support team is available 24/7/365 and includes trained experts in WordPress, cPanel, Linux, server management, and more.
Strategic Partnership:
We don’t just host your website—we help you build, secure, and optimize it. Our white glove managed hosting includes server tuning, Core Web Vitals optimization, custom software installation, and 24/7 expert human support to meet your business goals.
InMotion Hosting is more than a web host—we’re the trusted infrastructure partner for businesses that demand more. If your website drives your business, we’ll help you move faster, scale smarter, and stay secure.
Get Everything Your Website Needs to Scale
Written by the company
- Hosting Tools for Professionals
- Take your productivity to the next level and experience a web hosting platform that allows you to create websites fast. With our easy-to-use tools and business-ready features, you'll be able to scale your business quickly.
- 24x7 Expert Human Support
- Every day we delight our customers with friendly service that is readily available, expert and effective. We work 24/7 to make sure your web hosting is fast, safe, and secure. Our mission is to make sure you are 100% satisfied with our products and customer service.
100% Satisfaction Guarantee
Industry-Leading Money-Back Guarantee
We stand behind our products and customer service. We guarantee that you will always get reliable hosting, helpful support and professional service. Our industry-leading 90-Day Money-Back Guarantee allows you to have peace of mind and to try our services risk-free.
Terms and restrictions apply. 90-day money-back guarantee is available on certain hosting plans and term lengths. Money-back guarantee does not apply to addons, domains, or professional services.
Contact info
2 Constitution Drive, 23462, Virginia Beach, United States
- +1-757-416-6575
- www.inmotionhosting.com
Agency Partner Program
4.6
Excellent
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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I am more than satisfied
I am more than satisfied. Nikola helped me to the end. My issue was completely resolved. Thanks
July 23, 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
The response to my concern was quick…
The response to my concern was quick and on target.
July 22, 2026
Unprompted review
Reply from InMotion Hosting
David,
Thank you for sharing your positive experience!
Jana T. - Brand Ambassador
I am a newbie when it comes to web…
I am a newbie when it comes to web development. Anytime I have an issue, they take care of it and explain with documentation for an explanation.
July 22, 2026
Unprompted review
Reply from InMotion Hosting
Carol,
We're so glad to hear we could assist you as you learn web development! Our team is always here to help and provide clear explanations.
Jana T. - Brand Ambassador
Hard to Beat inMotion Hosting
I have been using inMotion for the last 10 years with several domains and hosting plans. Their customer service is second to none. Their hosting plans are fairly priced, stable and secure. Hardly ever have any issues and when you have something come up their customer service is there quickly.
July 20, 2026
Unprompted review
Reply from InMotion Hosting
Chris,
We are so grateful for your decade of loyalty and for recognizing our commitment to excellent customer service. It's wonderful to hear that our hosting plans consistently meet your needs for stability and security. Thank you for your kind words!
Jana T. - Brand Ambassador
Inmotrion Hosting Excellent Tech Support
There IT support at Inmotion Hosting is exceptional. I was having multiple problems in getting my web page to render properly. I gave up and called Inmotrion for Tech support. I was contacted at 8 PM so they work late to resolve issues and the IT Tech Cory evaluated the problem and solved it quickly. I highly recommend Inmotion as a web site hosting company. A special thank you to Cory.
July 22, 2026
Unprompted review
Reply from InMotion Hosting
James,
We're happy to hear about your positive experience with our support team! It's wonderful to know we could quickly resolve your webpage rendering issues. We truly appreciate you recommending our hosting services.
Jana T. - Brand Ambassador
Always get me out of a jam or glitch…
Always get me out of a jam or glitch with my old website and having them rebuild it soon to stay ahead of the newest technology. Great back up and hosting.
July 21, 2026
Unprompted review
Reply from InMotion Hosting
Caryn,
We're happy to help you out of a jam, anytime! We appreciate you trusting us with your website rebuild. Thanks for the review.
Jana T. - Brand Ambassador
Customer for over 15 years, honest review
Have been an inmotionhosting customer for over 15 years. Overall very great quality service, and performance. Their support in live chat is hit or miss and should honestly be audited by the company to improve quality of representatives, but it's generally acceptable. Their level 2 support is far better.
July 20, 2026
Unprompted review
Reply from InMotion Hosting
Adam,
Thank you for being a loyal customer for over 15 years and for your positive feedback on our service and performance. We appreciate your honest comments regarding our live chat support and will certainly take them into consideration as we continuously strive to improve our customer experience.
Jana T. - Brand Ambassador
Nick was very helpful
Nick was very helpful. He created a backup before making any changes, cleaned up old logs and cache safely, and confirmed the site was working.
July 19, 2026
Unprompted review
Reply from InMotion Hosting
Marth,
Thank you for taking the time to leave this review. We're glad to hear that our team member was able to assist you and ensure your site was working after the changes.
Jana T. - Brand Ambassador
Inmotion has the world's best hosting…
Inmotion has the world's best hosting support team.
July 17, 2026
Unprompted review
Reply from InMotion Hosting
Nimish,
We are so happy to hear that you feel our hosting support team is the best! We work hard to provide excellent service, and your feedback means a lot to us. Thank you for sharing your positive experience.
Jana T. - Brand Ambassador
Excellent hosting service
Excellent hosting service! I’ve been a customer for over 12 years and have nothing but good things to say about them. Great support, excellent hosting.
July 16, 2026
Unprompted review
Reply from InMotion Hosting
Boško Škrbina,
We are so happy to hear about your 12 years of positive experience with our hosting service and support! Thank you for your wonderful feedback and longterm support.
Jana T. - Brand Ambassador
Their 24 hour support is excellent
Their 24 hour support is excellent. The support people are very patient, are good at troubleshooting, and will escalate as needed.
July 15, 2026
Unprompted review
Reply from InMotion Hosting
Eileen,
We are so glad to hear that our 24-hour support has been excellent for you. We appreciate your kind words about our team's patience and troubleshooting skills!
Jana T. - Brand Ambassador
Fast Fixes, So Awesome
I was getting a frustrating error on my site. I used tech support chat, got a human right away and they solved my problem in 2 minutes. YAY!
July 15, 2026
Unprompted review
Reply from InMotion Hosting
Jodi,
We're so glad our support team could quickly resolve your frustrating error. We always aim to provide fast and effective assistance!
Jana T. - Brand Ambassador
I've had a great experience with…
I've had a great experience with InMotion Hosting. Their support team is super helpful, knowledgeable, and incredibly swift in resolving issues. Every time I've contacted them, they've responded promptly and guided me through the solution with professionalism and patience. Highly recommended for anyone looking for reliable hosting backed by excellent customer service!
July 15, 2026
Unprompted review
Reply from InMotion Hosting
Mahmoud,
We are so pleased to hear that our support team has provided you with such a positive experience. It's nice to know that their knowledge and swiftness in resolving issues, along with their professionalism and patience, have been so helpful. Thank you for your high recommendation!
Jana T. - Brand Ambassador
Site Restore
I recently needed help with a site restore, and the support team at InMotion Hosting absolutely nailed it. They responded quickly, handled the entire process with extreme professionalism, and got everything back online without a hitch. Excellent customer service when I needed it most!
July 10, 2026
Unprompted review
Reply from InMotion Hosting
Justin,
We are so pleased to hear that our team was able to assist you quickly and professionally with your site restore. We understand how crucial it is to get things back online smoothly, and we're glad we could provide excellent customer service when you needed it most.
Jana T. - Brand Ambassador
Joshua was amazing
Joshua was amazing, this guy not only took the time to help me but he saved my website from brute force attacks today, he was so patient and walked me through step by step on how to set up cloud flare since we were under attack. This is the reason i love in motion hosting, your team is always so willing to help and always offers the best support. Joshua sir , you rock and inmotion as always a happy customer over here at leafy8.
Awesome! While you have stars in yo
July 14, 2026
Unprompted review
Reply from InMotion Hosting
Thanks for the 5-Stars and you kind feedback!
We truly appreciate you sharing your experience. It's wonderful to hear that our team member was able to provide such patient and helpful support, especially during a critical time. We're delighted that you feel well-supported and that we could help protect your website.
Jana T. - Brand Ambassador
Reply from InMotion Hosting
Heidi,
Thanks the feedback. Reach our anytime, our support agents are available to help 24/7.
Jana T. - Brand Ambassador
Don't use InMotion Hosting if you want…
Don't use InMotion Hosting if you want any kind of customer service. They completely shut down my entire account because someone was apparently conducting a DDOS attack on ONE of my websites - which wasn't even in use at the time - rather than contacting me to tell me there was an issue. Even my various email accounts were all deactivated.
Look for a more scrupulous web hosting provider where they care about their clients. That sure is not InMotion.
July 10, 2026
Unprompted review
Reply from InMotion Hosting
John,
Thank you for taking the time to share this. I understand how frustrating it is to lose access to your sites and email unexpectedly.
To explain what happened: when any site on shared hosting is hit by a DDoS attack, it generates a large volume of malicious traffic, and that strain carries over to the other customers hosted on the same server. So any time a customer's site comes under active attack, our standard procedure is the same. We temporarily suspend the affected account to keep the attack from taking down everyone else on that server. It isn't specific to your account; it's how we protect every customer in this situation.
The path back is also the same for everyone: put the site behind a CDN such as Cloudflare and turn on "Under Attack Mode," which filters out the attack traffic. Once that's in place, we work directly with the customer to reinstate the account fully.
Our support team is here to help. So they can pull up the right account and verify it's you, please follow up through our Live Chat and Ticketing system. That's the route that lets them locate your account securely and take care of everything from there.
Jana T. - Brand Ambassador
dedicated human support
dedicated human support. Happy aniversary InMotion Hosting and thanks Eric!
July 13, 2026
Unprompted review
Reply from InMotion Hosting
Gabriel,
We're so happy to hear about your positive experience with our dedicated support team members! We appreciate your kind words.
Jana T. - Brand Ambassador
I have never been tempted to change…
I have never been tempted to change hosting companies. Whenever I have a problem, they are so accessible and helpful. They work to assist me at all times. I am so grateful for this business.
July 13, 2026
Unprompted review
Reply from InMotion Hosting
Elly,
We are so grateful for your kind words! It's wonderful to hear that our accessibility and helpfulness have made such a positive impact on your experience. Thank you for your loyalty and appreciation.
Jana T. - Brand Ambassador
Refund Approved, Account Deleted, But No Refund After One Month
My experience with InMotion Hosting has been extremely disappointing.
I requested a refund, and shortly afterwards my hosting account was cancelled and deleted by InMotion Hosting. However, almost one month has now passed, and I still have not received my refund to the original payment card.
During the past two weeks, I have sent multiple emails and support requests asking for an update on the refund status. I specifically requested confirmation of whether the refund had been processed and asked for the ARN (Acquirer Reference Number) so I could trace it with my card issuer. Every request has been ignored, and I have received no meaningful response.
It is unacceptable for a company to delete a customer's account, keep them waiting for nearly a month for a refund, and then completely ignore repeated attempts to contact support.
Unless this issue is resolved promptly, I cannot recommend InMotion Hosting based on my experience. Customers deserve timely refunds and responsive customer service.
June 11, 2026
Unprompted review
Reply from InMotion Hosting
We appreciate you taking the time to share your experience with us. We understand how frustrating the delay in receiving your refund and the lack of communication must have been.
After reviewing your case, we identified the issue that caused the delay, and we're pleased to let you know that your refund is now being processed.
We sincerely apologize for the inconvenience and appreciate your patience while we worked to resolve this. Thank you for giving us the opportunity to make things right.
Jana T. - Brand Ambassador
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