HR Parcel Reviews 

the package was indicated as "delivered" but that was not the case. No delivery person even tried to contact me. After asking via Lory what happened and contact with Francesca from the complaints department, the delivery was finally executed correctly. Thank you Francesca!

Liars. Worst delivery company I've ever encountered. I'd give negative stars if possible.

The first time they "tried" to deliver, they marked the address as "incorrect."

There was no mistake in my address. Amazon, GLS, BRT, and the post office have no problem finding me. I sent them more information regarding my address, including the color of my gate and and confirmed that my name was on the buzzer.

A few days later, I was home all day. At the end of the day, they claimed they made a delivery attempt and that I wasn't home. We have videocameras outside, and not a single person passed all day. It is ridiculous that they let their drivers get away with giving false delivery attempt reports.

I had to message the useless bot for a third time to ask when they will actually attempt to deliver my package, and they told me "sometime in the next 48/72 hours."

So I'm supposed to stay home for the next 2-3 days and just hope that the driver decides to deliver my package this time?

Update: they were supposed to attempt delivery again today (2/7/26) but instead they marked my address as "incorrect" for a second time, even though I confirmed my address and gave additional info via email.

Perfecto.
The delivery arrived at standard time.

vi ringrazio , per la spedizione presa in carico dall'acquisto di fatto su ticket one è stato efficiente e celere.

a differenza di ticket one è stato molto professione.

The issue with my delivery was managed promptly and with great professionalism. Thank you so much for helping out with my issue

Well, parcel arrived in few days

I wish I could give minus 5 stars... this has turned into the most frustrating experience ever. My mom sent me a parcel from Germany to Italy for Easter. First HR parcel claimed several times that the address is wrong or does not exist. Well, guess what, it does and they have delivered parcels here before (after the same discussion). This time though, after several frustrating exchanges with their AI chatbot, they still claimed the address is wrong and now it says my parcel is "ready for collection" but no one can give me any information where I can pick it up. Their AI bot keeps redirecting me to the sender or shipper (Hermes) who both cannot help either. I have sent a complaint and never received an answer to that either. So my Easter surprise is somewhere in limbo I guess.
Thanks for ruining Easter and wasting my time. You are the worst and in violation with consumer protection provisions. I will file a complaint with the Verbraucherzentrale Südtirol now. I am only writing this review to warn others about your unlawful practices.
And please spare me the "we will send your complaint to our customer service message" as you clearly do not have a customer service.

I didn't receive it yet, could you please contact me via email: or mobile +39 348 436 0175 to understand where is my parcel

Thanks, Feudil CHEBANA

If I could give Minus 1000 stars I would have given. Yes, NEGATIVE 1000, if possible. They found that we were not present at home on Thursday when we waited ALL day at home. I had to involve my credit card company and Iherb, the supplier I bought my stuff from. They gave my money back and next morning they showed up!!! The audacity of a scammer and liar like them to ask for any STAR!!!! I would have loved to put them out of business.

I gave it another go: sent a second parcel. It reached Italy, and now it's lost. Nowhere to be found. Delivery driver didn't even try to deliver it (recipient was home all day), but also doesn't load it off at a packing station. Also is not trying to re-deliver it (the address is NOT hard to find!). I guess that's on me for trusting HR parcel.

Edit: HR parcel, I want you to get in touch with me and find my package.

Edit: HC Parcel 'tried' again today. Recipient was at home, even added a POSTER at the door. They didn't even try to deliver. Laughable.

I didn’t receive my pack

Package never arrived

The parcel was delivered on time

This is the worst delivery I have seen in my life, stay away from them, they declare have delivered but is not true.

They say they delivered, but neither was I home (not even in the country) nor did I receive any parcel - and no, also nothing found at the neighbours or somewhere in the garden. Now I can run like an idiot to claim a refund. Thank you for nothing. ### to be fair enough, 3 days after they claimed they delivered, parcel actually arrived

My parcel (tracking 19800001977383) was marked as “recipient absent”, but this declaration is false.
I was at home all day, no courier rang, called, or left any notice. The delivery was never attempted.
This is not a simple delay, but a misleading delivery report.
I have already sent a formal complaint to both the seller and HR Parcel and I am now waiting for a real delivery attempt.
I will update this review once the parcel is actually delivered.

Oltre al danno anche la beffa. Mi prendete pure in giro.
Nessuno mi ha mai contattata in 20 giorni, ho dovuto comprare un secondo paio di occhiali e restare senza oltre una settimana.
Siete da denunciare, cosa fatta fra l'altro.

Attendo vostro contatto via mail quanto prima per spiegare questo mancato servizio.

waiting for their reply on email from last 5 days.

Never had a worst experience like with that company. If they have your package I can garanti that it ist lost. Bc mine is. No answer to your emails. No answer to the phone.

PACKAGE NOT DELIVERED WHILE THEY SAY IT IS.
The package was somehow an expensive purchase, at least for me. It is marked as "Delivered" on Jan 19th, when it truly has never gotten here (I am a smart worker, always at home. Also, there is space in my front door to leave boxes even if I don't open it). No one rang my bell or phone. There are no papers in my mailbox, nor I received emails. I have tried to phone them, but their numbers are not working from mobile phone. I opened an inquiry on their website and hopefully they will solve the issue or issue a refund.