Great company
Great buy. Great service. Fast delivery. Great communication with company also
Reply from Hjemfint
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Kjøp byggematerialer som dører, vinduer, baderomsprodukter og mye mer på Hjemfint.no. Stort utvalg, gratis frakt over 999 kr!
Sweden
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Replied to 44% of negative reviews
Typically replies within 1 week
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Great buy. Great service. Fast delivery. Great communication with company also
Reply from Hjemfint
I have ordered from this website twice.
My first order was in 2024 — a greenhouse. Unfortunately, the quality was very low. The greenhouse was very difficult to assemble and did not match the description, which claimed that assembly would be easy and fast. In reality, it took a very long time, and the process was complicated. Many parts broke quickly, especially in windy conditions, and several elements fell apart. We had to reinforce the structure ourselves with additional materials. The assembly felt like a job for professionals, not for regular customers, which made the experience frustrating.
The second order was a children’s electric ride-on car. This time, the delivery arrived as expected, within 15 days. The product itself was good, and we assembled it fairly quickly. However, the instructions provided were not very clear, and it was difficult to assemble using only the manual. YouTube videos from other websites were very helpful, and it would be great if such videos were linked directly on the product page.
Overall, we were happy with the second product — it works well, and the child enjoys it. I also appreciate the option of post-payment.
That said, communication with the company is quite weak. They do respond, but replies are rare and slow.
In summary: the products do get delivered, but customers should carefully check product quality and specifications before ordering. The first product was disappointing, while the second one was very good. A major advantage of this store is that prices are genuinely lower than the market average.
Hemfint delivered an electric bicycle. The delivery company pointed out that the box was " compromised". Upon closer inspection the pedals were missing and the battery charger. I contacted them and they said that they would investigate. Meanwhile I tested the battery and found that it did not charge. So I asked for a replacement battery and charger, I even offered to buy the pedals myself. The advertisement for the bicycle was also misleading. They claimed that the bicycle forks had suspension, that simply is not true. The frame is a standard bicycle frame. This company has garbage customer service. They did reply to my initial email's, however now they seem to be ignoring me. Strongly advise to purchase nothing from this company
They sent me a broken bicycle and then they don’t reply. Shame
Stay away from this company!!!!
Stay away from this company!!!!
Stay away from this company!!!!! ordered a green house... arrived damaged. terrible customer service no number to call only email which takes days to get a response.. sometime not at all! they picked up there package to be returned to the warehouse at a cost of 900 nok which i have to pay for! .. now they wont reply and still no refund this has been going on since October and they still have not refunded my money! .. i feel totally scammed...
Hjemfint is the worst company I have ever dealt with. The product I ordered was 6 months delayed to start with. The customer service was incompetent, unfriendly, non-responsive and in fact lying to me. I m still waiting for my prder, and i have no hopes for the Quality or condition of the product. They sat it have left their lager, and its on the way to me … ok. Order it in match, noe its mid august
Just received a bathroom sink that I ordered. It was destroyed in shipping. It was only in a cardboard box and no insulation at all. I took pictures and sent to hjemfint. After reading all the messages below, I feel like I lost my money. I hope they respond and give me a refund.
Worst experience with horrible customer service and completely unreliable information about deliveries. No communication whatsoever when needed. Don't buy here. Pay a little bit more and don't be stressed out. 1/10 would not recommend it!
Hjemfint is the worst company I have ever dealt with. The product I ordered was 6 months delayed to start with. The customer service was incompetent, unfriendly, non-responsive and in fact lying to me. I still wait for my product and probably will need to claim my damage back at court. I will never order again at this terrible company!
Wrong product delivered and poor customer service.
I ordered a set of doors for my living room. The delivery was longer than promised, and when it finally arrived the doors was 10 cm shorter than the ones i ordered. When i contacted the costumer service about this (their phones are only open for 1 hour and 45 minutes each day), they answer in a rude tone, and even though I sent pictures of the doors missing length, then I still fear that they will not let me return them and get my money back. All in all: Don't ever buy anything from these guys.
I ordered a sykkelvogn and I received a faulty piece after waiting for two weeks. Now I send them emails and I didn't get any reply so far. I am waiting now.
I originally ordered a greenhouse in early May 2021 which was supposed to be delivered within 2 weeks. The product finally arrived (after tons of promises of soon delivery and invoice sent) in end June. Howeever to my surprise only 2/3 collis was delivered. I contacted hjemfint about this and reveived new promises (and a reminder on the invoice) about that they should figure out the missed delivery plus pause the invoice in end July. However as we write mid August still no solution and a now have a bunsch of glasses and some parts in my garden along with a new reminder of the invoice received today (without any further communication. Do NEVER EVER order anything from this company-they are not customer frindly and do not follow up.
Ordered a bike that was supposed to be delivered in 4-5 weeks as stated in their website. No delivery after 8 weeks. They canceled my order without confirming first my consent to cancel. Very poor customer service.
Ordered a bike for my wife.
At first I was scared after seeing all these reviews, and our shipping took quite a long time, also the bike came with few scratches on the frame (even though packed in the box and the frame was wrapped). However after contacting customer support and sending the photos of the scratches, we got a partial refund to compensate for the damage, so we will buy a paint and fix those. In general we were happy with the service.
Very bad service. They shipped to a point 2 hours from me and told me it was now my problem. Don't buy from them.
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