HAIX Reviews 

At no point did the company explain thst there is a 16 day wait for orders to UK.

24 days later and I still havent received the goods.

Company blaming on DHL and have refused a refund.

Avoid at all costs.

Bought a beautiful, sexy and strong pair of steel toe work boots £140 in the Sale. Sadly a size too big (i did order a size bigger to compensate for comfort at work. Advisory: they are true to size) Made contact with Haix and sent them back, received my refund and all within excellent and speedy communication directly with Haix. Haix sent me a voucher so I can replace my boots for the same sale price. Amazing. I trust them. Simple. I still hope its valid ans I can find the email !!

Bought air power lasted 14 months of light medium use and lace hook pulled out. Don't waste off money go elsewhere!

What a 💩 show!

I ordered a pair of eagle zip boots and within a 2 a 3 weeks i got problems with my right boots.
The zipper has been ripped off in its fabric. Straight away i contacted the service desk but want me to send over the shoes while i still doing my job and got no other pair. I threw the non security boots out since these were not function for my kind of work i need to use em for.
2 years ago!!

Am not joking here, but till today am still bussy to get new shoes from Haix! i got to send the broken boots first before they send a pair over to help me out! I cant do security nor firstaid work on my socks! 🤦🏼‍♀️ please whats so hard yo understand?
Is a fabric faulty. Ive send em pictures over nor they take it seriously. I want a new pair so i sebd these over. They are broken within the EU costumer law guarantees. 😠 PLEASE I WARN YOU DONT ORDER FROM HAIX! german products are not always good as VW are.👎🏼

On a better note:
My husband ordered last year a pair of Magnums but by delivery it seemed the sole was lose, he contacted the service desk where he orderd his boots; proforto.nl while proforto contacted Magnum and imidiately send a new pair of boots. Within 3 days he got new ones and guess what? He could also kept the broken ones. 🥹 so generous of Magnum. Altho the broken waterproof boots lost their function but being a professional costumerservice and picking up the problem seriously makes me think "yes, i gonna order from there" from now on. Haix can 💋 my 🍑😠

Please order Magnums ins. They seem good and my husband is still happy with them!

Ordered a pair of HAIX Black Eagle. I chose these because I work in Corporate Security on my feet for 12 hours a day . This footwear is in a word , Exceptional, they have the support and sturdiness of a Boot with the weight and comfort of your favourite slippers. Well done HAIX

It is very difficult for those who live in the UK to receive them, they say they arrive in 16 days but then they get lost on the way, I do not recommend ordering

I have had two pairs of HAIX Boots and found them to be lightweight and robust until 5 months into my second pair of Premium HAIX boots.
I have never abused the boots as Lorry driving, and then the latest pair just split one day. I glued them and carried on, but I would reapply epoxy about every two weeks, which became tiresome, so I informed HAIX.
Initially, they responded and offered me a solution of sending me a bag to return so they could rectify the problem.
I responded by asking if there was another solution as I had no spare pair, and that was the last time they responded to me, No matter my attempts via email and the WhatsApp contact, I got no responses back. I have now ordered from a well-known brand and will never bother with HAIX again as they aren't running their company very well, in my opinion. Initially, my work colleagues were impressed with my boots and my conviction of the quality HAIX inspired, but that has now turned into a Joke.

Very poor returns process which is not fit for the UK market!

The products are great which is why I spend a fortune on a pair of shoes for work. Unfortunately they did not fit so I had to return these.
3 weeks on, I am still waiting for the refund.

The Customer Services Team keeps asking me to be patient for a few more days. This is beyond a joke!

Avoid if you are purchasing from the UK!

Used Haix for years for both ambulance and nursing work as comfortable and used to last for ever.
I have gone through 3 pairs of AirPower XR1’s now in 3 years which at £180 quid a pair isn’t great especially as I only wear 3-4 times a week.
My latest pair, the zipper broke after wearing about 40 times. I have tried to order a new part which delivery failed on - it was marked as “unable to deliver due to vehicle involved in collision” two days in a row from UPS, the third days I did genuinely miss the delivery - no reply from fedex when I asked why delivery was only attempted once before returning to supplier. Delivery had also been set up so I couldn’t collect or divert to collection point for some reason? UPS stated this was the shipping instructions and to contact the sender - but order was already on its way back to Germany.

I contacted Haix who said they could do nothing until the package got back but they would send it back to me. Followed up twice with customer service and received no reply, then today got an email stating they are refunding me, 5 weeks after I placed my order, and my fairly new boots are still unwearable.

Used to be good quality, seems cheaply made now and this is my first time dealing with customer service - will be the last.

Comfortable but not worth the money or the hassle.

Very poor customer service, there were problems with the delivery, boots were never sent out apparently. Very prompt reply, but no action from CS. After a lot of emails a second invoice without any further explanation and a resend of the product in a time period I had indicated I was away. Does not give a lot of confidence in service should there be any other problems.

In the past I had great experience with their safety boots which lasted 7 years, so I bought a new pair in November for €170 but the sole was already coming off after three months! I have returned them and they tried to repair them in their Croatian facility but came back with the sole still not perfectly sealed. I sent them back again but they did nothing and just told me that repairing is a legal way to deal with a return... duh

Very poor service quality!
Avoid them!
I bought 5 pair of boots in a 1 year time frame, and on one of my boots i accidently made a small cut with the chainsaw on the toe rubber cap. Being naive enough I believed what they are saying on their site that they offer quality service repair for their shoes, including rubber toe cap replacement and rubber side band replacement, for a small amount of money of course, price i would have been more then willing and happy to pay.
I 've sent my boots to their service, and they weren't even aware of the fact that my boots were standing in their service department for 6 days, after that they tried to blame me , that i did not write the adress clear enough( I sent them trough a carrier company , how could my name and adress be unclear + i taped an extra piece of papper with my email and phone no. inside the packege on the shoe box). After they eventually found it they decided to not inform me on the way they will repair the shoes ( me assuming they will replace the rupper toe cap or the rubber sideband, as it was cut) , and patch it in the most ugly unprofessional way, on the total oposition with what they market on their service site, furthermore they were very condescending and offered it as a gesture of "goodwill" altough no one asked them to give me any goodwill or favours. I marely wanted to buy their repair services not treated like a begger on the street!
I could've been at least informed on the way they were planing to "fix" my shoes, because i could've done a better job myself!

I didn't realise that my order had to come from Germany when I ordered from Haix UK. I placed an order on the 16th December 2023.i emailed them last week to chase my order up and was told I would receive it this week. I contacted them again on WhatsApp thinking they would get back to me much quicker, in which they did within 2 hours to be told that I would receive my order the next week instead of this week. I'm not happy at all because they keep telling me different things. And as far as I know they still haven't dispatched my order. TERRIBLE SERVICE

Message I've just received.

I'm sorry that it wasn't explicitly stated on our website that we won't be delivering to the UK again until January 8th.
We always deliver collectively from Germany to the UK and not individually. That's why it's currently taking so long.

Used to thoroughly recommend Haix for the comfort and quality of their boots. Spent a small fortune over the years. I then had one pair of boots that failed through general use within 6 months, nothing more heavy duty than I’d put previous pairs through and the customer service team simply didn’t give a care in the world. This is how they treat a loyal customer.
I have since posted my experience to landscaping forums with members in excess of 500k, so the loss will be far greater for them than me! Shame on you.

Best work shoes on the market!
You can order online and you will get right size and option to replace size, fi needed. I have have never had this need.
These shoes are not the low cost low quality shoes.
Your feets deserver best quality for a long workday.

Loads of commercials, terrible shoes!

Why pay so much money when there are so many reliable Brands that exist for decades.

CAUTION IF ORDERING FOR UK DELIVERY

POOR CUSTOMER SERVICE

So far not having a lot of fun with my Haix order.

I was very pleased to have ordered some Haix boots. There are a premium brand with good quality products from what I had previously seen and from recommendations.

I ordered four pair, two different styles, in two different sizes with the intention to return the size that did not fit as good so I would be keeping two pairs unless there was something badly wrong with them. UPS who are HAIXs carrier contact me to pay the duty which of course is fine and I laid it by card.

Only one pair has arrived with the other three pairs lost in the UPS system. UPS are next to useless, they are difficult to speak to, offer poor customer service and are quite frankly a bunch of muppets. So I contacted HAIX who just repeat what UPS say…your delivery is rescheduled. UPS have now failed to deliver on six occasions and HAIX customer service is extremely poor and are not resolving the issue. I am repeatedly told (and I mean TOLD in a rude way) to wait even though I contacted them six days ago. Six days is long enough to find out what has happened to the delivery.

So the pair that have arrived do not fit and will be returned to HAIX. I will have to cancel my order for the missing three pairs and HAIX will have to refund me for non delivery plus the returned pair when that all gets sorted out.

Now for the kick in the teeth. I also have to reclaim the cost of the duty that I paid since the products will be not delivered or returned to HAIX. To do so I must supply HMRC with the EORI number. UPS say they don’t have it contact HAIX. In response HAIX say contact UPS. So I am now left with a large import duty charge that I cannot reclaim.

Also, if replacements are shipped for the missing items I will have to pay duty again…not going to happen.

I am stuck between a rock and a hard place with no one taking responsibility.

One HAIX agent cut me off a web chat when I requested a refund for the boots that have not been delivered. If there is a problem with the refund then my card company will be instructed to perform a chargeback and I will also attempt to do this for the import duty UPS charged me since they failed to deliver the products.

I cannot order from HAIX again because their choice of carrier is poor and they seem unable to help me without me paying additional duty for something I have already paid duty on. In addition the problems with reclaiming the import duty are not worth the hassle. HAIX customer service has been very poor or at least that is my experience with this order.

It is a shame as the pair I did receive seemed very good…just too small. But is does not matter how good the product is if the service is poor.

This has not been a good experience for me so far.