Greetz Reviews 

Third time my card didn’t arrive on the day it was promised to. I even took longer delivery in consideration.

It was a simple birthday card. Instead of posting it at the house it went miles away to Nieuw Vennep to be collectedat a PostNL point!! It was a flat card! So my friend didn't get their birthday card this year. Probably not Greetz fault but they need to have a stern word with the PostNL company.

Good offer of cards. Trustworthy delivery.

I used to be a regular Greetz customer around five years ago and always had good experiences. Unfortunately, things seem to have changed dramatically since then.
Over the past few years, I have given Greetz three more chances, and every single time my order was either delivered late or, in this latest case, has still not been delivered at all.
The common factor? Packs.nl.
The whole point of using a service like Greetz is to send gifts for specific occasions. A birthday gift arriving two or three days late defeats the entire purpose. In this case, I paid over €6 for delivery on a specific day, yet the package still hasn't been delivered days later.
Customer service eventually offered a refund, which I accepted, but as of today I have neither received the package nor the refund.
After three identical experiences, I will not be using Greetz again. If you need a gift to arrive on an important date, I would seriously recommend looking at alternatives such as Kaartje2go.

Update: The message below (asking for more information) is, again, a misdirection. I already provided the order number via Trustpilot yesterday. So their asking for the information here, and so looking helpful, is misleading. Furthermore, they previously promised a refund which never arrived. When I complained, they stated that I did not deserve a refund. I complained again, and pointed out that they had promised the refund. So they are now processsing the refund, although I have not received it. As you can see, they are very difficult to deal with. I still maintain that you should avoid the,
""""End of Update""""
I ordered flowers, a card and some chocolates. The flowers and card arrived two weeks too early and the chocolates arrived at the right time. Greetz initially blamed me for this, and claimed I had put in different dates (for the same Wedding Anniversary to the same people?). Then they promised a refund. When that refund did not happen after the promised timespan, they then went back to saying I was not due a refund. I have exchanged over 20 messages so far. Awful customer service, awful website (allowing 2 different delivery dates for same event does not make any sense). Awful lying customer service staff - or are they just incompetent? DO NOT USE GREETZ.NL

I made the card on Monday evening and before Tuesday lunchtime, the card had arrived at my house! It was a photo card which always take a bit of time to make but it looks fabulous! I know the recipient will be delighted. Thank you!

Exactly as ordered, thank you!
Great gift for my lady, she loved it

Very disappointing experience

I ordered flowers and a card from Greetz on Friday, with delivery scheduled for Saturday. They never arrived.

Initially, I was able to track the order, but the tracking information later disappeared completely. I then contacted customer service and was told the order would still be delivered on Sunday. Sunday came and went, and still nothing.

This was a gift for a specific occasion, so delivering it on time was the whole point. Missing the original delivery date is bad enough, but then being told it would arrive the following day and having that promise broken as well is incredibly disappointing.

I expected much better from Greetz and would think twice before ordering flowers from them again.

Easy to order. Fast delivery. Excellent customer service. Can really recommend

Lovely cards and presents and even when something goes wrong they are willing to look for a solution!

> I ordered a birthday present for my daughter, but it wasn't delivered in time for her birthday. And the so-called customer service doesn't even respond! This is the second time I am experiencing this.

Excellent service!! Great company

Its my son's birthday today and I paid for this 2 weeks ago and now I am seeing that the card and chocolates have been delayed. What's the point of doing this if you cant even deliver on the day of a person's birthday.

The delivering was 1 day late, very awkward in this case. But not due to Greetz. Had a good conversation about this, and got the delivery-fee back, although i said , thàt was not my intend.
Hopefully next time a better delivery firm.

Absolutely awful. Final time I order from you people. Never arrives on time - if at all. And then you never accept responsibility if an item isn't received after charging an extortionate amount to get it delivered in the first place. TLDR? Awful service. Always late if it does ever arrive

packing was well prepared and whole service was great.

A very nice contactcenter with a superrrr fast answer to make an good solution