While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Company details


Contact info

3.1

Average

TrustScore 3 out of 5

2 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.1

All reviews

(2)

2 reviews in the last 12 months

Write a review

We perform checks on reviews

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 2 out of 5 stars

Not too happy with the experience

Not too happy with the experience. I received the gift tube and I wanted to use it for a massage. However, even though there are many massage offers on the site, 90% of them don’t have the address or the studio’s name. It would just say ‘massage in Lozenets’, so I’d go on the map and try to find a studio with similar pictures on its page. Most of the times I wouldn’t even find the place, and if I do it seems like the packages that I’d like are not included with gift tube. I spend a good 2 hours on that and just gave up, probably will never use the vaucher. Haven’t tried the other experiences though, they might be good.

September 3, 2026
Unprompted review
Rated 1 out of 5 stars

Absolutely unacceptable service.

Absolutely unacceptable service.
I ordered a voucher with a gift bag - next-day delivery was promised. Instead, the package ended up in Varna, while my address is in Sofia. Gift Tube washed their hands of it with "it's not our fault, it's the courier's" and suggested I go pick up the order from their office myself - because apparently I have nothing better to do.
So I went. The woman at the office had no idea that the order included a gift bag and handed me only the voucher. Nobody bothered to check what the order actually contained.
Delivery promise - not kept. Customer service - dismissive. Staff - incompetent. Result - a gift without its packaging, frustration, and wasted time.
Would not recommend. There are other places where you can purchase these kinds of vouchers.

June 12, 2026
Unprompted review

Is this your company?

Claim your profile to access Trustpilot’s free business tools and connect with customers.

Get free account

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look