Recently sold to garmz factory and was ideal was paid a good price and was hassle free would highly recommend and very fast payment was paid same day thanks again garmz factory. ⭐️⭐️⭐️⭐️⭐️
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See what reviewers are saying
Second purchase and service/quality remains top. Full quality of item fully and honesty listed and delivery is fast. Ordered Monday and had the item Tuesday morning. Sizing guide is very helpful... See more
Excellent products, great prices and superb customer service , original order didn't fit , sent back with no hassle whatsoever, also helped me with how to best size an item and advised what was in s... See more
I've been sceptical of buying pre-owned and saw Garmz Factory's ads on Instagram. Took me a week of deliberation whether to trust the site or not. Item has come today and i wish i'd ordered it last... See more
Company details
About Garmz Factory
Written by the company
About Garmz Factory
Garmz Factory is a UK based e-commerce fashion company founded in 2020. We sell new & pre-loved mens designer clothing below RRP. Whether it's jackets, overshirts, sweatshirts or shorts, we've got items from past seasons you won't find anywhere else.
Our Mission
We aim to be the largest and most reliable supplier of authentic pre-loved designer wear. Our ethos is providing you with the best selection of luxury items, delivered as quickly as possible at the best price & always exactly as described.
Contact info
United Kingdom
- 07512259866
- help@garmzfactory.com
- www.garmzfactory.com
4.6
Excellent
682 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
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Recently sold to garmz factory and was…
Recently sold to garmz factory and was ideal was paid a good price and was hassle free would highly recommend and very fast payment was paid same day thanks again garmz factory.
⭐️⭐️⭐️⭐️⭐️
September 4, 2026
Unprompted review
Great easy transaction
Great easy transaction. Item well received and in perfect condition. Many thanks
August 17, 2026
Avoid. Stuck on "On its way" since August 10th with zero tracking or communication.
I placed an order (Order #6350) for replacement Stone Island badges on August 5th. On August 10th, the status was updated to "On its way," but no Royal Mail tracking number was provided. It has now been 4 days since that update, and the tracking remains completely blank.I have attempted to resolve this directly by emailing customer support and sending direct messages on WhatsApp, but my correspondence is being entirely ignored.It appears a shipping label was printed to make the order look fulfilled on the system, but the items have not actually been passed to the courier. It’s looks like I’ll be forced to escalate this as a formal dispute through my bank for non-delivery of goods.
Edit: Filed dispute/chargeback with Bank
UPDATE (15th August): Following my original review and bank dispute, the merchant finally messaged me on WhatsApp. Instead of providing the missing Royal Mail tracking number for an order placed on 5th August, he displayed an incredibly petulant and unprofessional tone. When confronted with the 10-day shipping delay, he tried to shift the blame, text projection, and arrogantly sent a petty text saying "Thought so." When I firmly reminded him that he still has not produced a single shred of tracking evidence, he flipped into a panic, spamming my phone with defensive essays asking "Why would I scam you" and bringing up his 5-star ratings. Pure childish drama. No real professional speaks to a customer like this. He completely admitted his failure to ship the items by refusing to provide a postal receipt. Avoid this bedroom operation at all costs
Don’t be surprised if they reply to this review with some nonsense like ‘This review is not indicative of our business or customer experience’
August 5, 2026
Unprompted review
Reply from Garmz Factory
Hi, I have reviewed what you have written against everything we have already said to you and a lot of this doesn’t match up. Firstly, it looks like you’re using trustpilot to leave a review with a false name. Your badges were posted to you and a tracking email was sent. You then emailed us on a Friday at 22:45 demanding a response as to where your badges were. Before we could even respond, you had then started ringing up and saying you are opening a chargeback case. I explained to you that your email hadn’t been picked up due to it being out of our office hours. We work nine till five Monday to Friday as do most places, there is nobody in the office over the weekend to respond to any emails or queries and they are all responded to on the next working day. I tried to find a solution with yourself and you said no it doesn’t matter. I will just do a chargeback… keep your badges.
To this date I have no charge back from yourself and also you have not replied to multiple messages we have sent, instead you have resorted to leaving a review with a false name. Which makes me believe that what we said was true the badges were delayed by a couple of days and you have now received them hence the no contact and hence the no chargeback.
It is a shame that you’ve had to leave this review on our trustpilot, especially when we try to resolve this issue with you, but you wasn’t having any of it.
Stunning Jacket, Amazing Customer Service!
The folks who work at Garmz Factory are the best. I ordered a stunning jacket, that came in its original box. However because I am international they were having issues shipping it to me. Jack personally reached out to me to resolve the issue and got the package on the way. When the jacket arrived, it was exactly as described, and is a very unique piece for my collection. Thanks so much!
June 23, 2026
Very quick delivery and quality item as…
Very quick delivery and quality item as described, would highly recommend
June 25, 2026
Unprompted review
SPOT ON!!
Clothing spot on, well worth the money & great communication all the way!! Deffo will be coming back.
June 17, 2026
Unprompted review
Excellent buying experience
Excellent buying experience! My order was delivered very quickly and was exactly as described. I highly recommend this retailer!
June 11, 2026
Excellent garment and excellent…
Excellent garment and excellent service, and well worth the price.
The garment was delivered within 2 days…
June 3, 2026
Top class service from garmz factory
Top class service from garmz factory, great communication, great price for the jacket I was after definitely buying from them again. A*****
May 14, 2026
Unprompted review
Feel like i have been completely…
Feel like i have been completely scammed by Garmz Factory as i purchased a jacket for £216.00 from there website it was seemingly posted via royal mail on Thursday the 7th it is now Wednesday the 13th and according to the tracking via royal mail the royal mail are still expecting the parcel and so i reached out to the company and got what i expected as they said they definitely have posted the item, so my question to them is well if you have genuinely posted it why is the jacket i purchased from you up for sale on ebay? EBAY ITEM NUMBER 389755752880 that is the exact jacket i purchased from you and so i was asked if i wanted to wait on the jacket or get a refund i told them yesterday i want a refund as right now i feel 100% scammed by this company so beware
May 7, 2026
Unprompted review
Reply from Garmz Factory
Hi there, I can see that our office manager has tried to contact you on numerous occasions by phone, text and email and you have stated that you are ‘too busy to answer’. You placed an order which had been fulfilled and tracking was then sent to your email. Your item had been lost in transit and a refund had been processed on May 9th. Again our office manager tried to call you this morning and you have since blocked the number. In terms of eBay as we have explained on email, voice notes and left a voicemail, our eBay and website are not linked together so sometimes we sell items on the website and they aren’t automatically knocked out of stock on eBay. Especially items that we’ve had for awhile as is the case with this item, that is just a human error. We find your review extremely slanderous and damaging to a business like ourselves who run solely on word of mouth and our positive feedback. There was nothing we could’ve done in terms of your parcel going missing you was provided the tracking number and unfortunately when it’s in Royal Mail‘s hands, we have no control. You were refunded within 24 hours of me finding out that the parcel was missing but still have gone out your way to post this review. We are sorry that you were not happy with your experience but calling us scammers is un called for and hugely false.
Please feel free to get in touch, you have our email and I have even left you a message on my personal number.
Fast delivery and product came as…
Fast delivery and product came as described, will definitely buy again
May 8, 2026
Unprompted review
Excellent products
Excellent products, great prices and superb customer service , original order didn't fit , sent back with no hassle whatsoever, also helped me with how to best size an item and advised what was in stock that would be suitable. Fast reliable service , with personal help when needed . Thanks will be purchasing again !
May 1, 2026
Unprompted review
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