FLEETCOR Reviews 

Absolutely garbage and ghetto company. The card only works at half the gas stations in the area. And if you are one hour overdue for billing, they have these low IQ individuals calling and trying to shake you down for $50. They also turn your cards off before your invoices are actually due. And then do not reinstate immediately when you pay your balance in full. Their recordkeeping is terrible. You’ll get invoices for negative amounts of money. And then the next invoice will be 40000s of dollars that they will call and harass you multiple times a day overpaying. All of our bills were paid in a timely fashion, but these people acted like they were junkies that needed to get paid $100 the second that the invoice was due. I would recommend using literally anyone else. They sent us to collections after being overdue by one or maybe two weeks because we switched companies and I don’t feel like paying the hundred dollars that’s on my account that they sent me to collections over.

Would give it 0 stars if I could, read other reviews, the phone number on the invoice does not even work. Update: This company did nothing for me but call a subcontractor, and for that they charged way over $200. I had agreed to the charges they told me the subcontractor would charge, because they would be out the next day. So the next day they were a no- show. I called them and set up an appointment for the next Monday the 7th.I got a call from another subcontractor that morning (the 7th) and the rates were WAY higher (from .30 cents a mile to $4 a mile) and they were a lot farther away. So i cancelled the service. Also sent an email to the address on the invoice provided but received no response.

In the meantime, I have not been subscribed to Fleetcor for half a year, and I still have not received my €350 deposit back in full.

I have tried to call them countless times, without success. They do not answer the phone, and the promise that they will take my number and call me back is not kept either.
They have NOT answered my emails for months. Why? That is a mystery to me.

I am actually at my wits' end. Should I really hire a lawyer now? Send registered letters? Post everything on social media?

Read the reviews they are accurate. I know from personal experience this is a trash company.

Marcine R Mclarity with fleetcore is also pure trash. If you want to be taken advantage of get yourself a fleetcore account.

30% late fee if the funds from the bill are 1 minute late from actually being in thier bank account.

Mystery fees on fuel. They charge you about .20 cents per gallon purchased and try to pass that off as taxes when in fact the price on the sign included taxes.

Avoid at all costs. Lawsuits should be filed for predatory fees associated with a person's account.

Our company had a payment due by 02/05/2025, but on 01/30/2025, Fleetcor Funding ARCO Business Solutions - (ARCO) suddenly locked all our company’s fuel cards without warning, leaving us in a difficult situation. When we contacted customer support, we were met with confusing and unhelpful responses. The representatives, who sounded like they were from an offshore call center, kept blaming their AI system instead of providing real assistance.

The entire interaction felt sketchy and unprofessional—almost like speaking to a scam operation. While I’m not saying they are running a scam, the way they handled the situation made it seem like they had experience with deceptive practices. No one ever followed up or resolved the issue, showing a complete lack of accountability.

If your business depends on fleet cards, stay away from Fleetcor Funding (ARCO). Their unreliable service and unresponsive customer support can put your operations at serious risk.

If I could give them a zero I absolutely would! The worst customer service I have ever dealt with. We have been trying to get our account information updated for the last 10 months so that we can get access online. They completely refuse to help, but insist on us paying when we don't even have the ability to review the charges. The owner of the company even called and they would not allow him access or the ability to updated our information. I really cannot believe how unprofessional this company is. It's extremely frustrating and disappointing to say the least. Just HORRIBLE - STAY AWAY. Safe yourself the hassle and frustration, and do not go with FleetCor!! And we still don't have access to our account.

Again, if I could rate this company a zero I would. My advice to anyone looking for fleet card services is to stay as far away from Fleetcor as humanly possible.

I had an issue with them that lingered for almost twenty-four months. I was being charged a Risk Based Fee with no explanation of why that was. To make matters worse, when I called there "customer service" line, they could not pinpoint why my account was a Risk account, only some of the factors that it could be, NONE OF WHICH APPLIED TO ME. After months of back and forth they agreed to credit my account over $8,000 in disputed risk charges.

Fast forward only four short months later, THE RISK FEES ARE BACK. No explanation, no warning and completely unwarranted. Spoke with “customer service” and they said they would review it and possibly credit the account back in 90 days. Another contractor in my building has noticed over $3,000 in Risk Based Fees in the last two weeks alone.

I have written two reviews in my entire life and both have been about this company. Please do yourselves a favor before getting into bed with these guys and read these reviews and notice how almost every review is a 1. AVOID THIS COMPANY LIKE THE PLAGUE!!!!

I would leave a negative review if I could. Is they misplaced a $20000 wire transfer for 11 months. Set my account to collections. Kept it in collections. Still being sold to collection agency's even though the balance has been paid in full with all of the collection fees. Cannot get in touch with anyone. Didn't they said I had to reapply to get my card back. Which makes no sense because it's been in collections for 11 months so there was no way they were gonna issue me another card. If they hadn't lost or misplaced the $20000 payment the account would not have gone to collections. They owe me approximately $4000 And I can't get in touch with anyone to discuss it. I keep telling me there is no legal department there is no one that can handle this account I have to reapply there's nothing anyone can do. Absolute worst company ever. This has been going on for over 2 years now

They frozen my card. Everything from start to end was horrible about this company. Now I am trying to take my deposit back and I am on hold on the phone 1 hour so far.

Arthur E Kocana

A truly Terrible service Avoid !
So after much persuasion and sales pitch we used this company for 3 months which was perfectly fine.
However, in the background without notice our account was handed to the management of one of their in house commission based resellers.
No information about this was sent or agreed and they proceeded to charge us outside the remit and way above the price of the original very clearly verbally formed contract which was recorded at the time.
Having raised this our concerns were firstly ignored then defiantly the company disrupted our processes sufficiently to cause us hours of work plus distress to our working environment.
Working in the customer service sector ourselves for over 24 years we can honestly advise never to have dealings with this dishonest company.

HORRIBLE!!!
This company needs to be shut down already. They have a pending action against them by the FTC per BBB.org. They do not send their customers statements in the mail, you have to log-in to their payment portal website to access it. Only problem with that is they keep you locked out until your account becomes past due -- that's part of the grift. You have to practically beg them to email a statement and even though we have at least one email address on file, they won't be able to send it without approval from the 'back office', which can take up to 24 hours. I already mailed a check to the PO Box, or payment processing center and it cleared the bank today, but they're calling every couple of hours today asking for payment over the phone. I've spent almost an hour on the phone with their clueless reps, mostly on hold, and getting transferred all over the call center. Had this card for a little less than two months now, and it's 100% not worth it; no savings or discounts, and after we were told there'd be no fees, we were charged $12.00 just for having a 'premium' account, whatever that means.

I wish I could give this company less than a star, one is more, than I should give.

I usually don't take the time to write reviews, but this company deserve it. When the business began, in 2021 we thought BP/FLEETCOR would be a great way to build business credit.

Unfortunately, we were mistaken. Customer service is unwilling to help or provide accurate account information. I’ve called many times and spoke with many different REPS. None of which, is/has been helpful with the account lock issue after payment (paid in full) Aug 24. When I called today, I was informed by the Finance Department Customer Rep, “we don’t have a date or time as to when the account will be unlocked”. This process began in Aug, without resolve. I asked, the Finance Rep, if I may speak to someone else about the account being locked. After not receiving the assistance or guidance I requested, we decided to close the BP/FLEETCOR account. For us, it wasn’t important to remember names, as ALL the EMPLOYEES (we’ve encountered) at call BP/FEETCOR call center are rude, incompetent, and, disrespectful to Business Owners.

We refuse to allow a company to mistreat any of our staff and for that, BP/FLEETCOR has forever lost a good Business Customer. Moving forward and not looking back, we opened a Shell account! After reading the reviews, BP/FLEETCOR will not last the test of times.

We made payment 12 days ago and the payment never
posts.
Made several calls to check on this and was told every time that the system needed up to 48 hours to reflect payments.
Called 4 days ago to make sure account was active
As of today its still not active
But a new 15 dollar mystery charge has been added
I just found out that this is the new monthly membership fee

This company doesn't deserve 1 star. They a crooked beyond belief with deep pockets. The prey on small companies with there fees,and more fees then more fees. You basically need an attorney to figure a statement out. Late 2 days they throw a high risk fee,late fee and interest fee. All added it is about 40 percent of your bill. STAY AWAY!!!
Customer service is also extremely useless. I can not say it enough. Stay away. Find another card

I have tried to contact customer care and all I get is nowhere. No email address to contact . We have been trying to make automatic payments but the system does not give you the opportunity to make your payment. Terrible system. They say my office personnel are not on a list to make payments but you cannot contact anyone to add people to the list. They should be rated -5

Terrible phone system. Finally got through after several tries. I was just trying to ask a question on our account and the rep just hung up before we finished. I can't get ahold of anyone? What is there to do except find a different company to work with. We have the ARCO Fleet Card.

They are king and friendly before you get you're fuel card after that they will ignore you for life . therefore f.... it

At the outset you are promised a no-card fee program that will save you money on fuel and help you manage fuel spend for your fleet. You will quickly find this is far from the truth. Drivers are able to purchase ANYTHING from a fuel station including beer, cigarettes, red bull, food, etc.. They don't tell you this before you register for the card but once you figure it out and call customer service they will then explain that the Merchant Category Code for Fuel Station will appear for ANY transaction at a Fuel Station and will be processed. So, you'll need to chase down receipts from your drivers with gallons and price per gallon to make sure no one is having lunch and snacks on your dime. The online payment portal is designed to conceal late fees and mislead customers regarding the timeliness of payments. Payment confirmations e-mailed from the payment portal give the appearance of timely payments. The payment portal does not disclose fees included in the balance due nor does the monthly invoice. The fees are buried in the billing detail which is not e-mailed or mailed to you. Late fees are calculated using total charges during the billing cycle, irrespective of the balance due e.g. any credit balances carried forward from previous billing cycles are not considered. Your late fees could end up as high as 50% of the late payment. In addition, accounts will be charged a high risk fee upon missing one payment or when your credit score goes below a certain level. As a trucking company that finances truck purchases your credit score does, from time to time, drop when financing new trucks. You will be charged a high risk fee. You can call and have the high risk fee removed but you should block at least one hour of your time to work through the process with customer service and you must call every month after that to get subsequent high risk fee removed. They will offer you an "upgraded" card with a per month fee which protects you from the High Risk fee. You will be charged the high risk fee again and when you call they will tell you it was actually a Fraud Protection Program covering up to $25K and provides one credit annually for a high risk fee. I don't know if there's a better option out there but definitely DO NOT use this one.

This company deserves negative stars. They only allow a 10 day period for payment. They never have the invoice done on the 1st, but expect the payment to be timely. They charge bogus fees without consent. If you pay your outstanding balance in full becasue the statement is not in yet, and transctions clear after tha, you will be charged an exhorbent fee of $1400 or more. They are a total rip off. They need to go down and be sued by every single user that has ever had their card. Anyone want to pursue a class action suit?

Payed bill on time said they missed sending a bill and after paying 760.00 they said we still owe 760.00 plus 490.00 for current bill