Not easy to find goods with manufacturers number. Delivery no longer next day and delivery charge too high.
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
From a supplier like Farnell I would have expected a minimum of care to be taken regarding the packing of highly sensitive items like OpAmp ICs, but not so! My order of 6 LM4562 arrived LOOSELY pour... See more
Company replied
When we shop on line it always says 'In Stock' when get the order there is aways a delay in 50% of the order.
Everything was good and fast, but the delivery was horror! The package delivered by Fedex was left in the entrance of a building with a lot of people/visitors going in and out. There are several compa... See more
Company replied
Company details
- Electronic Parts Supplier
- Electrical Equipment Supplier
- Factory Equipment Supplier
- Industrial Equipment Supplier
- Measuring Instruments Supplier
Written by the company
We are a fast and reliable distributor of products and technology for electronic and industrial system design, maintenance and repair. To power your success, we provide 24/7 access to the products you need, a wide selection of services, and dedicated customer support every step of the way. We also offer • Over 1 million products in stock • Over 2,000 leading suppliers • Fast & reliable delivery • Technical support 24/5 • Fast growing Industrial product range; and much more.
ACCESS ASSEMBLE ASPIRE
Written by the company
- The right components for tomorrow's success.
- We’re a fast and reliable distributor of products and technology for electronic and industrial system design, maintenance, and repair. We’ve been part of the established global technology distributor, Avnet, since 2016. Today, this relationship allows us to support our customers at every stage of the product life cycle, offering a truly unique distribution model, as well as expertise in end-to-end delivery and product design.
Contact info
United Kingdom
- 03447 11 11 11
- support@farnell.com
- www.farnell.com
2.5
Poor
79 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Regular updates
Regular updates, the option to be notified when delivered
August 28, 2026
Unprompted review
Reply from Farnell
Hello Elaine,
Thank you for your review. We're pleased to hear that you found our regular updates and delivery notifications helpful.
Keeping customers informed throughout their order journey is important to us.
Neil - Customer Experience team
I got what I wanted at a good price & fast delivery.
I got what I wanted at a good price & fast delivery. The same item was 50% higher on-line elsewhere.
The aerial was really easy to install & gives very good reception. I would recommend this aerial who want both good FM & DAB reception.
August 26, 2026
Unprompted review
Reply from Farnell
Hello Steve,
Thank you for taking the time to share your feedback. We're delighted to hear that you found the aerial at a competitive price and that your order arrived quickly.
It's great to know that the aerial was easy to install and is providing strong FM and DAB reception.
We appreciate your recommendation and are pleased that the product met your expectations.
Neil - Customer Experience team
delivered to the wrong address despite…
delivered to the wrong address despite 2 separate communications confirming the correct address, no one could provide a date of when part will arrive, appalling customer service. will never use this company again and doesn't even deserve a 1 star!!
August 25, 2026
Unprompted review
Reply from Farnell
Hello Jonny,
Thank you for your feedback. We’re sorry to hear about your experience with the delivery and the service you received.
We’ve requested some further information through Trustpilot so that we can identify the relevant account or order and investigate this properly. Please provide the requested details when you can, and we’ll review this with the appropriate team.
Neil – Customer Experience team
Cannot be relied on to deliver
Slow despatch and even slower delivery. UPS is damaging Farnell's business. We are a business customer and we've had multiple instances of multi-day delays to deliveries or even lost deliveries due to the poor services that Farnell is getting from UPS. I can place orders with Digikey and Farnell on the same day and the Digikey delivery (from USA) arrives before the Farnell delivery (from UK). Both vendors use UPS. Go figure. Farnell, you need to get a grip of the situation with UPS.
August 24, 2026
Unprompted review
Reply from Farnell
Hello Race Technology,
Thank you for your feedback. We’re sorry to hear about your recent delivery experience and understand your frustration regarding delays and the impact this has had on your business.
We’ve requested some further information through Trustpilot so that we can identify the relevant account or orders and investigate these concerns properly with the appropriate teams.
When you have a moment, please provide the requested details and we’ll review the matter further.
Neil – Customer Experience team
Reply from Farnell
Hello Hans-Jörg,
Thank you for your positive review. We are pleased to hear that you were satisfied with the fast delivery and the availability of the components you needed.
Neil - Customer Experience team
False Advertisment
The Newark/Farnell website indicated that a circuit protector was currently in stock and could ship if ordered before 8 PM. However, the part was actually not in stock. When I tried to contact customer support, it was incredibly frustrating. They were unable to provide a clear response when I confronted them about the discrepancy between their website's information and what they told me, which was that I would receive the part in six months. I placed the order online expecting it to arrive within a week, based on the shipping method I selected.
August 11, 2026
Unprompted review
Reply from Farnell
Thank you for taking the time to share your feedback.
We are sorry to hear about your experience regarding product availability information and the communication you received when seeking assistance.
We’d encourage you to contact our customer service team again at support@farnell.com with your order details so that we can review the situation further.
Neil S - Customer Experience team
Superb efficient service all round
Superb efficient service with excellent customer support / service & available contact.
Swift Delivery. Very Helpful. Nothing too much trouble. We will use again should we need to in the future and choose Farnell over other suppliers
August 12, 2026
Unprompted review
Reply from Farnell
Thank you for taking the time to share such positive feedback, Jenny.
We are delighted to hear that you were pleased with both our service and customer support, and that your order arrived promptly. It is especially rewarding to know that our team's helpfulness and accessibility made a positive impression.
We truly appreciate your confidence in Farnell and look forward to supporting you again in the future.
Neil S - Customer Experience team
Not easy to find goods with…
Not easy to find goods with manufacturers number. Delivery no longer next day and delivery charge too high.
August 13, 2026
Unprompted review
Reply from Farnell
Hello Violet
Thanks for taking the time to leave us a review. We appreciate the feedback.
We’d encourage you to contact our customer service team at support@farnell.com should you wish to follow this matter up.
Neil S - Customer Experience team
Delivery was horrible, everything else was good
Everything was good and fast, but the delivery was horror! The package delivered by Fedex was left in the entrance of a building with a lot of people/visitors going in and out. There are several companies in the building and the delivery person should have just checked the right floor (entrance directly right). Luckily Farnell notified me that the package was delivered and I directly checked the whole building, but otherwise there would be a high chance that the package is stolen.
August 14, 2026
Unprompted review
Reply from Farnell
Hello Maximilian
Thanks for taking the time to post us a review. We are sorry to read your experience about the delivery.
If you need anything, please contact support@farnell.com.
Regards
Neil S - Customer Experience Team
Order delivered right on time.
My order was delivered right on time and in perfect conditions.
August 13, 2026
Unprompted review
Reply from Farnell
Hello Sabino
Thanks so much for sharing your review with us here on TrustPilot.
We appreciate you making the extra effort to post your comments.
Neil S - Customer Experience team
Very poor delivery service
We've had very bad experiences with GLS.
They don't deliver the packages to us; instead, they leave them in random places.
If we're lucky, someone from another company will see them and bring them over.
July 24, 2026
Unprompted review
Reply from Farnell
Thank you for taking the time to share your feedback. We are sorry to hear that your delivery experience has not met expectations and that there have been difficulties with the receipt of your goods.
We understand how important reliable deliveries are and appreciate you bringing this to our attention. If you've not already done so, please contact support@farnmell.com with your order details so we can look into the matter further.
Neil S - Customer Experience team
Excellent Company
Ordering on the website is very easy. The prices are reasonable and the components arrive well-packaged and on time. Communication is excellent. I cannot fault this company and thoroughly recommend them.
July 20, 2026
Unprompted review
Reply from Farnell
Hello,
Thank you for taking the time to share such detailed feedback. We're pleased to hear that you find our website easy to use and that your orders arrive as expected, well-packaged and on time.
It's also great to know that our communication and overall service have met your expectations. Your recommendation means a great deal to us and motivates us to continue delivering a reliable experience.
Neil S - Customer Experience team
unprofessional packing of an order of OpAmps
From a supplier like Farnell I would have expected a minimum of care to be taken regarding the packing of highly sensitive items like OpAmp ICs, but not so!
My order of 6 LM4562 arrived LOOSELY poured into a plastic-bag which then had been put into a padded envelope. No electrostatic shielding of any kind and no sight of any electrostatic foam I would have expected the 8 legs of my ICs to be embedded in.
Price and time of delivery were OK but in view of this unprofessional handling of my order I dont see how I can recommend this supplier!
July 20, 2026
Unprompted review
Reply from Farnell
Thank you for taking the time to share your feedback. We are sorry to hear that the packaging of your order did not meet your expectations, particularly for components that require careful handling during storage and transit.
If you've not already done so, please contact support@farnell.com so we can get this resolved for you.
Neil S - Customer Experience team
speed & price
speed & price, the latter being lower than the electronic hobby shops in many areas
July 17, 2026
Unprompted review
Reply from Farnell
Hello George,
Thank you for your 5* review, we really appreciate your feedback.
We're delighted to hear that our combination of competitive pricing and reliable delivery has made a positive impression.
Kind regards,
Customer Experience Team
Reply from Farnell
Hello Stuart,
Thank you for your feedback, we’re sorry to hear about your experience.
We understand how frustrating it must be to receive an order with multiple items picked incorrectly. This is not the level of accuracy or service we aim to provide.
We would like the opportunity to investigate what happened and support you in resolving this issue. Please contact us at support@farnell.com with your order reference and contact details, and we will be happy to assist.
Kind regards,
Customer Experience Team
Disappointed.
Disappointed that all three items ordered are not in stock. I only placed the order because i thought you had the stock. Now i will have to buy more from another supplier.
July 9, 2026
Unprompted review
Reply from Farnell
Hello,
Thank you for your feedback, we’re sorry to hear that the items you ordered were not available as expected.
We understand how disappointing this is, particularly when availability information influences your purchasing decision and results in you having to source products elsewhere.
We take feedback like this seriously and use it to help drive improvements across our processes and the experience we provide to our customers.
Kind regards,
Customer Experience Team
I ordered some capacitors that i need…
I ordered some capacitors that i need urgently and the delivery note for the item i thought i may as well order at the same time said the capacitors won't be delivered until december, actually spitting feathers here, thats three days wasted on an emergency repair - Thanks Farnell!!!
July 8, 2026
Unprompted review
Reply from Farnell
Hello John,
Thank you for your feedback, we’re sorry to hear about your experience.
We understand how frustrating it is when parts needed for an urgent repair are not available when expected, particularly when this results in delays and additional disruption to your work.
We appreciate you taking the time to share your feedback. Understanding where we fall short helps us identify opportunities to improve the experience we provide to our customers.
Kind regards,
Customer Experience Team
This company is a scam
I bought a cap which took 10 days to arrive. When it arrived it was crap. When I tried to return it they would not give me a full refund. They tried to haggle, first 15% then 30% refund. They eventually admitted it would have to be returned to China. They need to be put out of business.
June 16, 2026
Unprompted review
Reply from Farnell
Hello Stephen,
Thank you for your feedback, we’re sorry to hear about your experience.
We understand how frustrating it is when a product does not meet expectations and the returns process leaves you feeling dissatisfied with the outcome. This is not the experience we want our customers to have.
We would like the opportunity to understand what happened and review your case further. Please contact us at support@farnell.com with your order reference and contact details, and we will be happy to investigate.
Kind regards,
Customer Experience Team
They sent me rubbish instead of 12…
They sent me rubbish instead of 12 expensive batteries. When I second reclaimed they wrote me a lot of lies. I provide them all documents but result was just nonsent communication with AI assistant with sign of real person. STOLEN MONEY!
May 15, 2026
Unprompted review
Reply from Farnell
Hello Marcel,
Thank you for your feedback, we’re very sorry to hear about your experience.
We understand how upsetting and frustrating it must be to receive something that does not match what you ordered, especially when the issue involves high-value items and you feel the follow-up support has not provided a clear resolution.
This is not the level of service or communication we aim to provide.
We would like the opportunity to investigate this matter further and support you. Please contact us at support@farnell.com with your order reference, contact details, and any supporting information, and we will be happy to look into this urgently.
Kind regards,
Customer Experience Team
Professional great service
Website easy to navigate, comms with company to check our understanding professional with knowledgeable staff. Product delivered extremely swiftly and is exactly what we need. Stress free vital components sorted easily! Thank you.
July 1, 2026
Unprompted review
Reply from Farnell
Hello Daniel,
Thank you for sharing your experience. We're delighted to hear that you found our website easy to navigate and that our team was able to provide clear, knowledgeable support when discussing your requirements. It's especially pleasing to know that the product arrived quickly and met your needs, helping to make the process straightforward and hassle-free.
We appreciate your feedback and are glad we could assist with sourcing these important components.
Neil S - Customer Experience team
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