estarli Reviews 

City belter well engineered, comfortable and very easy to ride. Would recommend the air forks, suspension seat post, Dutch bars and 3 speed hub. Good quality brakes, paint and having a belt instead of a chain is an absolute bonus as they're is hardly any maintenance which means more time for riding. Make sure you use a decent lock to secure this excellent piece of equipment. The only issue I had with the purchase was the customer service ie wasn't kept up to date with build and delivery time but I should imagine this has been addressed as I contacted them and they were most apologetic. All in all I would totally recommend purchasing an electric bike from this company. Happy riding 🚲.

Firstly, I’d like to caveat my major gripe with the fact that customer service is generally excellent with this company. I really appreciate the time they took before I made a purchase to explain the different options in an honest way without it feeling like a sales pitch.

My only gripe is the lead time. Upon purchasing I asked the customer service team for an estimated delivery time. They advised 4-5 weeks. Nowadays lead times are pretty accurate for most businesses, so I booked a biking holiday for a couple of weeks after the estimated date under the assumption that that was plenty of time. As I hadn’t heard from Estarli by the end of week 4, (looking back I haven’t even received a confirmation email!) I emailed them requesting a more accurate delivery date. They advised my bike would be delivered by the end of week 6. One week later than advised wasn’t horrendous, so I was happy to wait.
Again though, I’ve heard nothing from Estarli so have requested another update, only to find out the there are no chargers available for my bikes and therefore delivery is not available until at least week 7. Looking at the Facebook group, it appears I am not the only one. When you are asking customers to put a months worth of their hard-earned salary into your business, this is very poor service.

Heres my issue: if you are genuinely a British made “in our factory” company, surely you have an understanding of your lead times. The lead time itself wasn’t an issue. Had you advised that it was a 7-10 week lead time, I would have gladly waited - I would have even been impressed if a sooner delivery was suddenly available. I note that your website still quotes 4 weeks

Please Estarli, you’ve let yourselves down on the communication front. I’ve had no email confirmation, no accurate lead time, and when the lead time was adjusted I was not contacted. Please look at ways you can improve this for the future, because in all other aspects you are fantastic.

Please note: I still have not received my bikes and I still have not received email confirmation of my order.

Fantastic service from a small British company. Bikes are great as are the staff. Thank you. Ronnie

We have just purchased Two E20.X’s. Hers has the Estarli rack and saddle bag and mine just the rack. What a lovely bit of kit, they are such fun to ride. The electric assistance has just the right level of ‘push’ to make the steepest of hills a breeze and the change in gearing as you pick up speed is quite seamless.

Hey there! Just wanted to give a huge shout-out to Louis and Chloe for the absolutely amazing customer service they provided. Seriously, they were phenomenal! Thanks a bunch for all your help, guys!

My e20 was repaired by estarli and returned in a couple of weeks. They had to replace the controller and the motor wheel . Out of warranty but all seems OK now .

Free of charge seat post replacement clamp provided

Excellent product (shame delivery delayed due to lack of overseas parts)

Excellent customer service!

I received a faulty bike storage box, but Estarli replaced it immediately without any hassle. Their response was quick and professional, and they made the whole process very easy. It's great to see a company standing behind its products and looking after its customers.

I'm very impressed with their after-sales support and would happily recommend Estarli to anyone

Brilliant! Amazing bike that is so fun to ride! Everyone we met at Estarli HQ was super friendly and welcoming. Massive shout out to Louis who organised our test ride and dealt with the sale. Absolute pleasure to deal with. Super fast and safe delivery. Can't recommend highly enough! Very. very happy.

After trialing the bikes there could only be a positive outcome... Very well engineered bikes, very informative and professional sales staff, and competitive pricing.
Two bikes purchased!

Great service, quick response and replacement part issued without any difficulties.

Pleased with my transporter bag for the 20.8 folder. Makes things much easier as there is now no movement. It took me a little while to work out how the bag went together, perhaps an instruction leaflet would help.

I ordered the 28.X in April which at that time was a 2 speed automatic. The bike spec was pretty much what I was looking for, A relatively light ebike with a front suspension option and, crucially, belt driven. Specifying the suspension upgrade advised a 1 month build/delivery time. Having read several reviews, the consensus was that it could take a bit more time than that. This was fine, it would turn up when it turned up. About a week after ordering it was announced that the bike would now be available in a 3 speed automatic version. I contacted Estarli and asked if my order could be amended to this new model. This was done and I paid the upgrade price. The bike was delivered 1 day shy of 2 months after ordering.

First impressions were excellent, a nice looking bike. Once unboxed and set up the only obvious issue was that the battery door did not sit quite quite flush with the downtube. I mailed Estarli regarding this and received a quick response back from Chloe who I ended up exchanging a few mails with to try and solve the issue. My thanks to her. Once out on the bike it was obvious there were only 2 gears at work, More mails and I was offered the option to send it back to be rebuilt with the 3 speed hub. This was done and the bike was returned after another 3 weeks or so

The bike was very nice in 2 speed and I considered a refund of the upgrade price. I'm glad I didn't however as the 3 speed is excellent. There's not much communication from Estarli but they were very responsive to messages in my case.

Keeping in fast and clear communication
helpful and understanding.
the product goes without saying excellent much alike all the products I have had from them.

Loving my 28.9 bike. It's just brilliant and I haven't even used the e-mode assistance yet. Build quality is great and you can just tell it's a solid bike built to last so can't wait to get out there and use it as much as possible

Friendly approach with a great product Fun to ride .slightly disappointed in lack of communication when the bike was going to be ready .i had to chase .otherwise all was good and when it did arrive ,it was perfectly boxed with good instructions

No roblem with order and good to deal with

Collected my folding ebike the other week. Easy to order compatible products online with my specific model. Delivery was prompt.