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Elife Reviews 

9,194
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 1,002 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the incredibly friendly, helpful, and professional drivers who consistently arrive right on time and maintain clear communication throughout the entire journey. People also deeply appreciate the exceptionally comfortable vehicles, clean interiors, and the smooth, completely stress-free airport transfers that make traveling remarkably easy. However, some customers also noted frustrating issues involving poor communication, unhelpful service, and drivers arriving significantly late or failing to show up entirely. A few reviewers additionally reported encountering remarkably rude staff members, smoking near designated meeting points, or vehicles that simply failed to meet basic professional standards.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, frequently describing drivers as punctual, professional, and... See more

Service

Reviewers mention positive feedback about service. Consumers frequently highlight punctual, professional, and... See more

Delivery service

Users describe ambiguous interactions with delivery service, experiencing severe reliability issues while... See more

Location

Consumers find location to be ambiguous, experiencing a mix of smooth transfers and frustrating pickup issues... See more

Customer communications

Clients share ambiguous opinions on contact, reflecting a wide range of experiences. While many reviewers... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Driver showed up on time. I would have rated 5-star if only the driver had given me a confirmation call before showing up at the pick up point. I only received a generic text message and an email.

Company replied

Rated 4 out of 5 stars

My driver was very familiar with the airport pickup area. He texted me to let me know where to meet him, avoiding the crowded areas. He drove patiently and did not speed.

Company replied

Rated 5 out of 5 stars

Booked via Hoppa for hurgada airport to Tui Blue crystal bay return for 19 people for £55 came in two buses very friendly and prompt service. Then booked private orange bay trip with private bus trans... See more

Company replied

Rated 5 out of 5 stars

Excellent private transfer service in Hong Kong. Our driver took us from HKG to the Dorsett Kai Tak and back to the airport a few days later. He was extremely kind, punctual, professional and helpful... See more


Company details

  1. Transportation Service
  2. Airport Shuttle Service
  3. Bus and Coach Company
  4. Limousine Service
  5. Taxi Service

Written by the company

Elife is a global private transportation company, covering thousands of cities and airports in 150 countries. We offer different vehicle alternatives for individual and group transportation: from sedan to coach bus, with professional drivers and 24/7 customer service.

Why Global Customers Choose Elife Transfer

Written by the company

Professional Drivers
Licensed chauffeurs delivering safe, courteous, and dependable service.
On-Time Pickups
Meet-and-greet at arrivals with real-time flight tracking and up to 60 minutes of complimentary waiting time.
Clear Pricing
No hidden charges, so you always know what to expect.
24/7 Support
Round-the-clock assistance available before, during, and after your ride.
Global Coverage
Reliable private transfers across 20,000+ cities and 1,500+ airports worldwide.

Contact info

Promotion box for Elife

Search & Book

Reliable 24/7 ground transportation worldwide

4.4

Excellent

TrustScore 4.5 out of 5

9K reviews

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4.4

All reviews

(9,194)

865 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Daniel is a gentleman

Daniel is a gentleman. Great service, on time, confirmation before pickup and picture of driver and car was very helpful, very happy with this company.

September 4, 2026
Unprompted review
Rated 1 out of 5 stars

This is completely unacceptable

This is completely unacceptable. The driver did not show up for my scheduled airport transfer, did not respond to my messages, and did not answer my calls. I was literally left standing outside in the middle of the night, waiting for a driver who never came. I had a very early flight, so this was not just an inconvenience, it put me in an extremely stressful and potentially serious situation.

I used your service once before and everything went well, which is why I trusted you and booked again. After this experience, I absolutely will not use your service a second time. I am not willing to take this kind of risk again, especially when I have a flight to catch.

This is a completely unacceptable way to treat a customer

September 2, 2026
Unprompted review
Elife logo

Reply from Elife

Dear Customer,

Thank you for taking the time to share your feedback with us, and we sincerely appreciate your detailed description of the booking process.
To help us investigate and resolve this matter effectively, could you kindly send any relevant ID or additional details to qa@elifelimo.com? This will allow our technical team to review and address the issues promptly.

We appreciate your cooperation and look forward to providing you with a better experience in the future.

Rated 5 out of 5 stars

Excellent private transfer service in…

Excellent private transfer service in Hong Kong. Our driver took us from HKG to the Dorsett Kai Tak and back to the airport a few days later. He was extremely kind, punctual, professional and helpful on both occasions. We felt very comfortable throughout both journeys. Absolutely deserving of 5 stars!” ⭐⭐⭐⭐⭐

August 18, 2026
Unprompted review
Rated 5 out of 5 stars

Very safe and comfortable ride from SFB…

Very safe and comfortable ride from SFB to Cape Canaveral.

August 20, 2026
Unprompted review
Elife logo

Reply from Elife

Dear Customer,

Thank you for taking the time to share your feedback with us, and we sincerely appreciate your detailed description of the booking process.

We appreciate your cooperation and look forward to providing you with a better experience in the future.

Rated 1 out of 5 stars

Don’t ever under any circumstances

I was booked via Booking.com. I will never allow a platform like that or willingly book directly with them. If you have a connecting flight they expect you to know 24 hours before that your flight might be delayed (?) even if its the airline’s fault. The customer service was the most appalling I’ve received. The agent named Angeline Zhang should receive training for the disgraceful, insensitive, template type robotic responses. She kept reiterating that they are not responsible (neither was I) but I didn’t ask for them to take responsibility. Simply asked for them to change time with 6+ hours of NOTICE. It’s already stressful dealing with a delay of 12+ hours, and losing vacay time that’s outside of your control, without dealing with someone like that. Thank God for Booking.com or I would’ve probably been stranded. They refunded me and rebooked.

August 27, 2026
Unprompted review
Elife logo

Reply from Elife

Dear Customer,

Thank you for taking the time to share your feedback with us, and we sincerely appreciate your detailed description of the booking process.
To help us investigate and resolve this matter effectively, could you kindly send relevant booking ID to us? This will allow our technical team to review and address the issues promptly.

We appreciate your cooperation and look forward to providing you with a better experience in the future.

Rated 5 out of 5 stars

Great service

Daniel Ochoa was our driver and was great. plenty of communication prior to our pick up including details of car, helpful with the bags and was really great to talk to on our journey to the airport. Would definitely use Elife limo again when we revisit.

August 21, 2026
Unprompted review
Elife logo

Reply from Elife

Dear Customer,

Thank you for taking the time to share your feedback with us, and we sincerely appreciate your detailed description of the booking process.

We appreciate your cooperation and look forward to providing you with a better experience in the future.

Rated 1 out of 5 stars

Driver never even turned up

Driver never even turned up. Contacted the well known Dutch company that rhymes with hooking, only to be told that they couldn't contact the company by phone.

I caught a Grab instead - I suggest you do too.

August 25, 2026
Unprompted review
Elife logo

Reply from Elife

Dear Customer,

Thank you for taking the time to share your feedback with us, and we sincerely appreciate your detailed description of the booking process.
To help us investigate and resolve this matter effectively, could you kindly send relevant booking ID to us? This will allow our technical team to review and address the issues promptly.

We appreciate your cooperation and look forward to providing you with a better experience in the future.

Rated 5 out of 5 stars

Great service

Great service . On time for both pick ups

August 23, 2026
Unprompted review
Elife logo

Reply from Elife

Dear Customer,

Thank you for taking the time to share your feedback with us, and we sincerely appreciate your detailed description of the booking process.

We appreciate your cooperation and look forward to providing you with a better experience in the future.

Rated 5 out of 5 stars

The best services,the best drivers

The best services,the best drivers, the best cars,the best quality!! Thank you!!!! We felt secures and wonderfull!

August 23, 2026
Unprompted review
Elife logo

Reply from Elife

Dear Customer,

Thank you for taking the time to share your feedback with us, and we sincerely appreciate your detailed description of the booking process.

We appreciate your cooperation and look forward to providing you with a better experience in the future.

Rated 5 out of 5 stars

Fantastic service

Fantastic service
Great drive
Very chatty
Felt very safe and welcome

August 22, 2026
Unprompted review
Elife logo

Reply from Elife

Dear Customer,

Thank you for taking the time to share your feedback with us, and we sincerely appreciate your detailed description of the booking process.

We appreciate your cooperation and look forward to providing you with a better experience in the future.

Rated 1 out of 5 stars

Stay away from Elife

Scam app running business in booking.com / hoppa else .They are unprofessional and not legitimate hiring drivers without insurance.covered your trip anything go wrong is the driver/ passenger at risks.i am the driver for them in Orlando Florida.and they won’t allow driver to mention we are from Elife.dont pay extra meet and greet or hold the sign there didn’t pay drivers extra $$ for doing that but will take from passengers if your flight delays or long security line .you will be likely be standing as no show. They don’t pay drivers to wait after 60 minutes flight landed . They don’t know the rules that airport are not allowed to park .they treated drivers very poorly paid $27 saden $30 mvp4 USD and get as much from passengers to porket themselves.drivers pay all tolls expenses Don’t book them . The Chinese scammers from China .there have no legal business license permit to pick up passengers in airports and drivers who accept the rides vs WhatsApp on your own .I don’t recommend anyone Elife limo uber service

August 20, 2026
Unprompted review
Elife logo

Reply from Elife

Dear Partner,

Thank you for taking the time to share your feedback with us, and we sincerely appreciate your detailed description of the booking process.
To help us investigate and resolve this matter effectively, could you kindly send relevant booking ID to us? This will allow our technical team to review and address the issues promptly.

We appreciate your cooperation and look forward to providing you with a better experience in the future.

Rated 1 out of 5 stars

Don’t waste your time sending these scammers any proof they’ll make the right noises on here then completely ignore it

Like several others who have written 1 star reviews on here and notably in turkey I was given the runaround by this terrible company at the cruise terminal. Of course, even though I took the time to send them my proof to their standard response they refuted everything I said in favour of whatever 3rd party they use in Istanbul , I say 3rd party literally as I thought I had booked with hoppa. Don’t use either hoppa or elife if you don’t want 100% stress. As you will see they’ve just done it again. THEIR REPLY IS JUST THE STANDARD REPLY THEY ROLL OUT UNTIL YOU GET FED UP AND DON’T BOTHER ANYMORE, WELL IT’S WORKED FOR HOPPA AND ELIFE BUT I HOPE PEOPLE READ THIS AND GIVE YOU BOTH A MISS

August 21, 2026
Unprompted review
Elife logo

Reply from Elife

Dear Customer,

Thank you for taking the time to share your feedback with us, and we sincerely appreciate your detailed description of the booking process.
To help us investigate and resolve this matter effectively, could you kindly send relevant booking ID to us? This will allow our technical team to review and address the issues promptly.

We appreciate your cooperation and look forward to providing you with a better experience in the future.

Rated 5 out of 5 stars

Arrived early

Arrived early. Good communication would strong recommend

August 20, 2026
Unprompted review
Elife logo

Reply from Elife

Dear Customer,

Thank you for taking the time to share your feedback with us, and we sincerely appreciate your detailed description of the booking process.

We appreciate your cooperation and look forward to providing you with a better experience in the future.

Rated 5 out of 5 stars

Nice and friendly driver

Nice and friendly driver

Good communication using whatsapp

August 19, 2026
Unprompted review
Elife logo

Reply from Elife

Dear Customer,

Thank you for taking the time to share your feedback with us, and we sincerely appreciate your detailed description of the booking process.

We appreciate your cooperation and look forward to providing you with a better experience in the future.

Rated 5 out of 5 stars

Friendly

Friendly, on time and helpful with our luggage. Lovely smooth drive.
Driver very polite.

August 19, 2026
Unprompted review
Elife logo

Reply from Elife

Dear Customer,

Thank you for taking the time to share your feedback with us, and we sincerely appreciate your detailed description of the booking process.

We appreciate your cooperation and look forward to providing you with a better experience in the future.

Rated 5 out of 5 stars

Daniel Ochoa

Daniel Ochoa was our driver and he gave us an amazing service. He was super friendly and helpful, with lifting bags into the car. The car was nice and clean. He created personal conversations with us that were funny and kind. Would definitely book with Daniel again.

August 18, 2026
Unprompted review
Elife logo

Reply from Elife

Dear Customer,

Thank you for taking the time to share your feedback with us, and we sincerely appreciate your detailed description of the booking process.

We appreciate your cooperation and look forward to providing you with a better experience in the future.

Rated 5 out of 5 stars

Punctual and friendly

Our driver (Daniel Ochoa) was punctual and very friendly, and the car was in perfect condition and very comfortable for the four of us traveling. Everything was perfect

August 14, 2026
Unprompted review
Elife logo

Reply from Elife

We are delighted to hear that our driver was punctual and friendly, and that the car was comfortable for your travels. We appreciate your kind words!

Rated 1 out of 5 stars

Do not book through booking.com

I have used this service several times through booking .com. Each time they sent a smaller vehicle than you select on booking.com even though you paid for the larger vehicle. If you complain to the driver they say you will have to wait at the airport and contact the company on whatsapp meaning you miss your ride. Very disappointing and unsafe with a child on an adults lap. Latest booking.com ref 294762127

August 5, 2026
Unprompted review
Elife logo

Reply from Elife

Dear Customer,

Thank you for taking the time to share your feedback with us, and we sincerely appreciate your detailed description of the booking process.
To help us investigate and resolve this matter effectively, could you kindly send relevant booking ID to us? This will allow our technical team to review and address the issues promptly.

We appreciate your cooperation and look forward to providing you with a better experience in the future.

Rated 1 out of 5 stars

I booked their airport transfer service…

I booked their airport transfer service through booking.com and the car transfer was booked one month before my stay. Whom are you transferring when I am not even staying in the hotel and they put me on no show then and I lost the money. Horrible service and experience when I reached out as they kept swinging me between Elife and Booking.com. Use Uber anyday over these pathetic services. Booking ID: 757640760

August 12, 2026
Unprompted review
Elife logo

Reply from Elife

Dear Customer,

Thank you for taking the time to share your feedback with us, and we sincerely appreciate your detailed description of the booking process.
To help us investigate and resolve this matter effectively, could you kindly send relevant booking ID to us? This will allow our technical team to review and address the issues promptly.

We appreciate your cooperation and look forward to providing you with a better experience in the future.

Rated 5 out of 5 stars

Erum Saeeda picked up me and my…

Erum Saeeda picked up me and my daughters this morning on time. Service was perfect 👌

August 13, 2026
Unprompted review
Elife logo

Reply from Elife

We are so pleased to hear that your service was perfect and on time this morning. We appreciate your kind words!

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