DSB Reviews 

Our train from Berlin to Hamburg (DB) is delayed and then cancelled due to a mechanical fault. DB puts us up in a hotel overnight and rebooks us for the next day. On the rebooked journey through Denmark with DSB (ICL 50050, Fredericia to CPH Lufthavn), our reserved wagon isn’t part of the train — it doesn’t exist on the platform.

No clear communication, just confusion trying to find a seat with children in tow.

When I showed the conductor my reservation and asked about the missing wagon, he simply said “81 doesn’t exist” and nothing else — no proactive help, no explanation. When I asked what I should do, he told me to sit anywhere, in a dismissive tone. When I then walked toward first class, he shouted that it is first class — without even looking at the reservation I was holding out to him. When I pointed out I’d already shown it to him, he said “it’s a German ticket,” as if that excused the lack of help. I have a booking through to Copenhagen and a wagon that doesn’t exist — this should have been handled proactively, not with attitude.

Between the two operators, our combined journey is now delayed by more than 6 hours. This is what our kids are learning right now: that trains mean cancellations, missing wagons, and staff who won’t help instead of a fun and relaxing way to travel. Not the memory we wanted to give them.

Traveling with children should not be this stressful. This is a level of unreliability and customer service we haven’t experienced with rail travel elsewhere.

Dear DSB, How can you remove the wagon which already booked and don’t even communicate properly and politely?

Was supposed to arrive in Aarhus but stopped in Odense. Initially they said we would get picked up by a togbus but they have changed their mind in the meantime and asked us to wait 2 hours for next train.
If you need to get from Copenhagen to Aarhus do yourself a favour and take Flix bus or kombardo instead , fair price and reliable.

The worst transport in the entire world. My wife is on the edge to lose here airplain because of this unprofessional company. The worst of the worst. If you travel from any part of Denmark to Copenhagen better take flixbuss, avoid this train!!! I have traveled with this DSB for 2 years. There were delay’s minimum 3 times a week and they had cancellations another 2 times a week!!! The worst of the worst!! If i could give them minus 5 stars i would!!!

Denmark does not have train traffic anymore it seems, only buses and endless queues. Should you compensate me fully if I miss my flight from CPH due to your incompetence?

Never thought I'd be proud of Italian's train experience. In a span of a month I've had train cancellations or delayed with no explanation at least five times. Disappointing.

Common delays and cancellations of journeys, no airconditioning for a lot of the rides and it’s crazy expensive. Genuinely the worst train service I have ever seen in my life. DSB is the shame of Denmark.

Chaos does not describe it well. I paid for tickets including seat reservation from CPH to Nyborg. Surprise: the carriage designated does not exist. There are others but not this. Okay they say there will be one at Kopenhagen H. There was, for 5 minutes: we found our carriage, carriage number was written on display but people sat on our seats. wanted to claim our place they told this will change to another carriage. What? And they were right. Now I again went through and no carriage for which my tickets are valid. So I paid for... What exactly? Why the hell change carriage numbers at stations, it does not help. We were not the only ones, for 20 minutes people went back and forth on the train. Now it settled but seems noone found their place, instead just sit wherever is free. Nicely organized.

I travel three times a week from Vojens to Copenhagen and visa versa. I have never ever seen the train services being this consistent in being late. Everyday, at least one leg of the way, the train is late. Not just by 5-10 minutes but an hour or more. Just like today, my train from Copenhagen was supposed to leave at 16:02, but left at 17:00. Now I am setting in Kolding and the connection train is also lte by 20 minutes. How can this keep happening for such a long time? Is there no accountability in Denmark any more? The other day not only that the train was late, but all personnel left us at Fredericia station for an hour inside the train without any information. Absolutely embarrasing!!

Nonsense service and its disgusting company . They always change track numbers within minutes and cancel most trains

Horribly delayed

I’ve never hated traveling by train but after traveling with dsb I hate it. It was so hot, the air was suffocating and the bathroom was disgusting. Why’s the faucet so dirty with stains all over it. No wonder you can’t drink the water. The delays are insane aswell I’ve never been on a train with such bad delays. It might sound like I’m mad yes I am.

Regularly delayed. Get your act together DSB!

I was taking a Ostroport train at 15:53 from Hoje Taastrup and I reached at 15:51. But door didn't open and it started after 2 min. I tried 2 doors, but both did not work.

I travelled between Copenhagen and Aarhus and return. In both cases I was not able to reserve a sit, as all available sits were sold out. I paied 450 dkr for a stand up ticket, unacceptable. Both trains were overcrowded, people were sitting on the ground along corridors and in the entrances, including small kids and old people.
It is ridiculous that on a major route, trains take 3,5 hours to cover 167 km! According to DBS these trains are intecity, but serve as local trains.
What is needed is two different trains, one fast intercity and a slow local train.

If I could give dsb 5 negative stars and hope it would collapse into a black hole I would do. 1. thing is being notorious late 90% of the time another 2. thing the constant almost minute to minute communication update that ended up either being 2 hours late or after 1 hour announcing 10, 20, 45 minutes delay to canceling the trip. Dsb communication is dumb and disrepectfull. If I can avoid using them I will... And would suggest anyone else to find a alternative method of transportation.

Trip: Aarhus-København 20/06/2026

The train is more than full.
There's no space to seat at all and no air due to the lack of space.

How is it possible to sell way more tickets than the space available in the wagons?

People shouldn't be standing or between wagons as it's not safe and it's a deficient service for the price paid. (ICL train)

Not the first time it happens when travelling with DSB. Sadly I guess it won't be the last neither.

Never again.. I've got my big ass Tesla Model Y and I am done with public transportation.
DSB refuses to refund 5 of my 6 remaining tickets on my Pendler20, even though there is no rational explanation for this. Even the refund process is simple an automatic as I swipe for refund on the application.. There is no other explanation than simple greed.

How can I give you a zero????
That is what you deserve!
Co.ing from Cph to Glumsø.

Decision makers should mo e down here a couple of weeks with different work shift.
Guys, it is outrageous! It is not a service.

Its not something rare but already many trips in a row when trains got fully cancelled, skipped stops or delayed. Feels like company can't be trusted at all and don't care about customers. Because of this poor management me personally and people around are being late to connection trains and final destination (if can reach it at all that day). When buying full ticket and a seat reservation for 4 hours trip, it's often decided to reduce number of wagons and just let mass of people stand around those who are sitting - making it unbearable to even breath for such a long time. Sometimes just get couple additional wagons mid trip. No solutions for people with health problems or elders even when they felt very bad. Even after paying additionally and buying DSB 1' (first class) they don't ensure you'll have proper place - in personal experience, got suggested to run outside every stop to other wagons that as well MIGHT have some first class spots (it was too many people to pass through inside) and expect I can sit there. If there is no free seats, can't even stand in that wagon and being asked to go with everyone else and take even more space from that area. Very poor management and quality overall with so far no visible positive changes for a while. Feels bad for employees who have to constantly deal with it but have no real power to change anything. Even after 4 hours trip standing and given feedback - no reaction and just offer to give back money for a seat (only seat) reservation.

Trains very old and slow charging point in the ceiling no tea coffee when becomes DB in first class no seats for many people even disabled and elderly toilets dreadful in first class