Top shop. I purchased Dewalt vaccum which wast cheapest online from D&M (£110 compared to £150 from Screwfix). Delivered next day. After all I didn't liked it so I've sent it bac and got refund immedi... See more
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Company details
- Tool Store
- also in
- Construction Machine Dealer
- Garden Center
- Hobby Store
- Home Improvement Store
- Safety and Work Wear Store
Written by the company
D&M Tools are an independent family run business, located in Twickenham. Established in 1978, in 2023 we celebrated our 45th Anniversary. We pride ourselves in supplying Quality Branded Hand Tools, Power Tools and Woodworking Machinery at trade prices, for DIY Enthusiasts and Trade. Our fully trained sales staff are pleased to give you expert advice and knowledge and an after sale service you can trust. Don't miss The Tool Show, our annual show at Kempton Park Racecourse, this year on Friday 9th - Sunday 11th October '26. Full details at www.thetoolshow.com
D&M Tools Information
Written by the company
- Free UK delivery on most orders over £99*
- *Up to 25Kg max single item. 1-3 working days. Next day delivery option is available For full details of our carriage rates visit our website.
- Collect D&M Loyalty Points
- When you place an order on-line with us using your loyalty account, you'll earn Loyalty Points (shown in £) on many products*, which can be used as part or full payment on future orders.
- Expert Advice & Service
- If you would like advice on which is the product most suitable for your needs or budget, or have a question about a tool or accessory, contact us using the details below and one of our fully trained staff will be pleased to help. sales@dm-tools.co.uk tel: 020 8892 3813
- Over 10,000 lines available from our on-site stock!
- Order with confidence. We hold stocks of the majority of the items we list, stock status is shown on our website and we will notify you by email or phone if any items are not available. (You may also request to be notified when an out of stock item comes into stock.)
- 1 Hour Delivery Window for most orders*
- For the majority of our deliveries you will receive a 1 hour delivery window via email or text notification and you can change your delivery date if not convenient by text or email. * Except heavy or oversize items
- Click & Collect
- Order on-line or by phone and collect from our Twickenham Superstore (Pay on collection)
Free delivery on most orders over £99*
PLUS next day delivery available
Contact info
73-81 Heath Road, TW1 4AW, Twickenham, United Kingdom
- 020 8892 3813
- sales@dm-tools.co.uk
- www.dm-tools.co.uk

The D&M Tool Show '26
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Very quick delivery
Very quick delivery, the Festool CTM MIDI I seems a superb piece of kit so far.
Good price and great service
Good price and great service. Next day delivery as scheduled.
They were the only company that I could…
They were the only company that I could buy the size
It fitted and worked well
It was expensive though
Super fast delivery and the lowest…
Super fast delivery and the lowest online price in UK .Happy Customer
Excellent service
Excellent service,arrived quick, definitely recommend and will use again
top class service
I have used D&M Tools a couple of times now and each time it's the same good quality products with top class service from ordering to follow up
Quick service
I ordered the item on Saturday…
I ordered the item on Saturday lunchtime expecting it to arrive on Monday or Tuesday and it arrived on Sunday by DPD. This is fantastic service by D&M and as always they never disappoint.
Absolutely no quibble returns
Absolutely no quibble returns. Great customer service
Fast delivery and quality of product.
Strong, reliable company
Solid guys, always deliver in time, and happy to help sort out any of my mistakes orders. Great service.
Delivery was fast but the wrong item…
Delivery was fast but the wrong item was sent. This said, they did provide postage paid packaging for the items return and have now fully refunded me so no complaints from me.
Been shopping with DM tools for a few…
Been shopping with DM tools for a few years always helpful
Prices cheaper than most places
Prices cheaper than most places, but here they were in stock, quick delivery and knowledgeable on the phone
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