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Disco Azul Reviews 

868
•
TrustScore 4 out of 5

3.9

Cell Phone Store
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Company details

  1. Cell Phone Store
  2. Battery Store
  3. Computer and Accessories Store
  4. Electrical Repair Shop
  5. Electronic Spare Parts and Components Store
  6. Phone Repair Service

Information provided by various external sources

Tienda online dedicada a la venta de accesorios para videoconsolas, volantes para PS4 y PC.

Contact info

3.9

Great

TrustScore 4 out of 5

868 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 75% of negative reviews

Typically replies within 1 week

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3.9

All reviews

(868)

39 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 1 out of 5 stars

bad customer service

Very disappointed with this experience. I canceled my order one month ago and still haven’t received my refund back. Customer support isn’t contacting me.
Would not recommend if you expect reliable service and proper refunds.

May 15, 2026
Unprompted review
Disco Azul logo

Reply from Disco Azul

We are very sorry for your review.

We have checked our system and the refund has already been processed. We recommend that you check this with your bank.

If you have any questions, please feel free to contact us.

Thank you.

Rated 4 out of 5 stars

Satisfied overall but 1 item was missing

Parcel arrived in a week which was great. I was happy with everything i ordered. Only complaint is that one item was missing from the package, thankfully it only costed a pound so no big losses. Apart from that im satisfied with my order and the service

July 15, 2025
Unprompted review
Rated 1 out of 5 stars

Blaming Me For Their Mistake.

Terrible service and very dishonest people. Wish I could rate zero stars or negative stars.

They posted my item to the wrong country despite the fact I gave them my correct address multiple times during the ordering and payment process. Their website showed my address as Ireland instead of Northern Ireland but I had no way to change it. They then tried to charge me postage for a second time to resend my item even though it was their fault it got posted wrong. I have asked for a full refund of all costs twice and they haven't responded. As a result of this I have contacted Consumer Advice UK for legal help. AVOID AT ALL COSTS!!!! SAVE YOUR MONEY!!!!!

August 12, 2024
Unprompted review
Disco Azul logo

Reply from Disco Azul

Hi, we are sorry to hear your opinion.

When you placed the order you said you were from Ireland and you are from Northern Ireland (United Kingdom).

The shipment was made and it arrived refused (we sent you the proof of the refused order).

You will be refunded the amount of the product minus the shipping and return costs as the shipment was refused.

If you have any other questions, do not hesitate to contact us.

Thank you and sorry for the inconvenience.

Rated 1 out of 5 stars

Terrible service.

Terrible service.
They posted my item to the wrong country despite the fact I gave them my correct address multiple times during the ordering and payment process. They then tried to charge me postage for a second time to resend my item even though it was their fault it got posted wrong. AVOID!!!!

August 20, 2024
Disco Azul logo

Reply from Disco Azul

We are sorry for your inconvenience.

When you entered your address you indicated that you were from Ireland, but your location is actually Northern Ireland, so you must pay VAT for your shipment as you are from the United Kingdom.

We sent the order to the correct address and the agency told us that your order was refused (we sent you the tracking number and a photo of the label).

We are waiting for you to tell us how you wish to proceed.

Best regards and we are very sorry for the inconvenience.

Rated 1 out of 5 stars

Unbelievable

Horrible experience from inside and outside, bad treatment when things go bad, 0 recommended

June 20, 2024
Unprompted review
Disco Azul logo

Reply from Disco Azul

We are very sorry for your review but we do not understand your opinion.

We do not have any message from you or order.

We would appreciate it if he could provide us with more information.

Thanks.

Rated 5 out of 5 stars

Perfect :)

I recommend, good prices, fast delivery and item as described!

May 2, 2024
Disco Azul logo

Reply from Disco Azul

Thanks for all

Rated 1 out of 5 stars

Not what happened

What a joke this experience has been, from start to finish, wrong item sent, messed about and all the events written in the reply not as fact. this makes out the Purchaser ( me ) to be in the wrong........ Be careful using this company and don't expect any solid help in sorting out your problems just ways to get out of there responsibility's with no care....

December 29, 2023
Unprompted review
Disco Azul logo

Reply from Disco Azul

I am very sorry for your review.
The incident occurred due to logistics problems and was resolved as soon as possible.

Again I apologize for the inconvenience.

Rated 1 out of 5 stars

I had ordered a gaming chair

I had ordered a gaming chair, from the date of order i have chased to get information on my delivery. when the chair was delivered i had to pay an import duty which was not mentioned, but my fault i didn't think. when the parcel was delivered i opened to find the wrong chair was sent, when i contacted them to say this was the wrong chair i ordered, sorry about that... the one you want is no longer in stock so we just sent you one you didn't order..... no date for stock to come in and tuff luck... this was a Christmas gift and has now left me with something i didn't want.. im chasing for a partial refund for the difference between the two chairs. this company has been difficult to deal with, they are not interested they have messed me about and are dragging to refund me the difference and duty. I am emailing them 4 times a day nothing..... they are just the worst company to deal with never again... do not use discozul.. they are the worst.. un helpful and not interested in the paying customer. this has now been 4 weeks and still not resolved.

November 29, 2023
Disco Azul logo

Reply from Disco Azul

Hi Jamie:

First of all, I am sorry for the inconvenience caused.

It is true that the wrong product was sent from the original warehouse and we informed you that the one you ordered was not in stock and that if you did not want the one you received we would pick it up and refund your money.

You decided to keep the product and if a partial refund was made between the 2 products, I recommend that you check your bank account.

We have always answered your emails and tried to give you the best solution.

We are very sorry for what happened.

Thanks

Rated 1 out of 5 stars

Bank account withdrawal

Very bad!
They cancel my order in the Black Friday saying that the vendor doesn’t have stock but on the discoazul website they say In Stock and will be delivered in 24h/48h.
They debt my bank account without sending the goods. After several emails, and 2 weeks after I received the credit in my bank account. I do not recommend this website.

December 2, 2021
Unprompted review
Rated 5 out of 5 stars

Efficient

Really impressed with these guys, great service with next day delivery. Obrigado

February 15, 2021
Unprompted review
Rated 5 out of 5 stars

The service was excellent.

The service was excellent.They answered my WhatsApp questions quickly and my order was ready in a few hours. Picking up the goods was very easy.
El servicio fue excelente , contestaron mi WhatsApp al momento y mi pedido estaba listo para recoger en seguida.

December 19, 2020
Unprompted review
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