Items ordered and shipped at the way to the west coast fairly quickly. Everything i ordered was of good quality and packaging was adequate for safe shipping, except for one threaded sprayer tip pipe b... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
We love the stream clean machine. We bought the upholstery cleaner but when we use it, steam doesn't come out, only cleaning liquid. Shipping was very expensive too.
Company replied
Customer service was superb!!! And the floor machine was easy to unload, handle and operate for a woman in the business. Thanks Clean Freak for all my supplies you've provided to help me run my busin... See more
Company replied
all equipment was accounted for, nothing missing or damaged, no regrets on purchase, ease of use of equipment, makes my job faster and easier. the people I spoke to were very helpful. when deciding to... See more
Company replied
Company details
- Cleaning Products Supplier
- Industrial Vacuum Equipment Supplier
- Vacuum Cleaner Repair Shop
- Vacuum Cleaner Store
- Vacuum Cleaning System Supplier
Written by the company
CleanFreak offers secure online shopping for janitorial supplies, carpet cleaners, and floor maintenance equipment. We carry in stock flood restoration equipment, floor scrubbers, burnishers, carpet shampooers, air movers, and more.
Contact info
5109 N National Dr., 37914, Knoxville, United States
- 888-722-5508
- customerservice@cleanfreak.com
- www.cleanfreak.com
4.4
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from CleanFreak.com
Thank you for ordering with CleanFreak!
Reply from CleanFreak.com
Thank you for ordering with CleanFreak!
it has broken down two time and trying…
it has broken down two time and trying to get someone to fix it has been trouble
July 7, 2026
Reply from CleanFreak.com
Hi there- Thank you for reaching out to CleanFreak. Have you contacted us regarding Service Center and/or troubleshooting info?
We are Tax Exempt
We are Tax Exempt and customer service was able to quickly set up the account.
June 22, 2026
Reply from CleanFreak.com
Thank you for ordering with CleanFreak!
Ive bought from Clean Freak before 10…
Ive bought from Clean Freak before 10 years ago. Still satisfied, every purchase
June 29, 2026
Reply from CleanFreak.com
Thank you for your feedback! CleanFreak CS
Point to point was solid
Point to point was solid. But I was sold a product that doesn’t meet my needs. Customer service is prompt but no solutions. The manufacturer, Tornado, doesn’t respond to tech submissions. I have a 3,000.00 paperweight.
June 12, 2026
Reply from CleanFreak.com
Hi there- Please let us know if we can help facilitate this for you. salessupport@tacony.com is the best way to reach that vendor for tech support. Thank you, CleanFreak CS
Very helpful on the phone when…
Very helpful on the phone when ordering.
When arriving the product was what it looked like on the web site and how it was explained on the phone.
June 10, 2026
Reply from CleanFreak.com
Thank you for ordering with CleanFreak!
Communication is key,
Communication is key,
I’m sure why all items were not delivered together.
I did order them at the same time.
June 10, 2026
Reply from CleanFreak.com
Thank you for ordering with CleanFreak. Your order shipped in a 2 tracking number shipment. Sometimes, this happens due to volume and packaging. We apologize for any confusion, but glad that your order shipped complete. CleanFreak CS
Sent a used item but made it right by…
Sent a used item but made it right by offering a sizeable discount. Good customer service.
June 8, 2026
Reply from CleanFreak.com
We thank you for your feedback and are glad that we were able to remedy the mistake. Thank you for ordering with CleanFreak. KS479726
Reply from CleanFreak.com
We thank you for ordering with CleanFreak!
Reply from CleanFreak.com
Thank you for ordering from CleanFreak. Thank you for your feedback.
I had several phone calls with…
I had several phone calls with questions about our order and each time I spoke to someone my experience was nothing but the best. I had all my questions answered throughout the process and was treated with great kindness. We were extremely satisfied with the process and the product.
May 29, 2026
Reply from CleanFreak.com
We thank you for ordering with CleanFreak. We thank you for your feedback, too.
Reply from CleanFreak.com
Thank you for your feedback! Thank you for ordering with CleanFreak!
Reply from CleanFreak.com
Thank you for choosing CleanFreak! Thank you for your feedback!
CleanFreak.com surprised me with how…
CleanFreak.com surprised me with how fast they shipped everything out. Not to mention fantastic prices on items I needed. I will be sending more orders your way soon. Thank You.
May 27, 2026
Reply from CleanFreak.com
Thank you for your feedback. We thank you for ordering with CleanFreak!
It works for me
, i like that they have stock on hand to send me my supplies. But they didn't have the gray wool pads so I had to buy more red . They need to stock up on gray floor pads. The day she gave me discount codes I purchase a lot!
May 29, 2026
Reply from CleanFreak.com
Thank you for ordering with CleanFreak! We thank you for your feedback!
They have amazing products and amazing…
They have amazing products and amazing customer service 10 out of 10 would recommend!!!!
June 11, 2026
Unprompted review
Reply from CleanFreak.com
We thank you for your feedback! We thank you for ordering with CleanFreak!
Really fast shipping and great customer…
Really fast shipping and great customer service
May 26, 2026
Reply from CleanFreak.com
We thank you for your feedback! We thank you for ordering with CleanFreak!
Great selection & service!
May 6, 2026
Reply from CleanFreak.com
Thank you for your feedback. Thank you for ordering with CleanFreak.
Reply from CleanFreak.com
Thank you for your feedback. Thank you for ordering with CleanFreak.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.