Cigarworld.de Reviews 

I have been smoking pipes for 15 years and own a large collection of premium brands (Peterson, Savinelli, etc.). I recently purchased an expensive Vauen Paris PR 267 from Cigarworld.de. After just three bowls of Davidoff Scottish Mixture, lit carefully with a soft-flame Zippo pipe lighter, a massive crater collapsed into the side of the bowl.

Any experienced pipe smoker knows this is the hallmark of a hidden flaw, sandpit, or air pocket in the briar block. It is a natural defect that happens occasionally, but how a company handles it shows their true colors.

Instead of honoring the warranty for a premium product, both Cigarworld.de and Vauen's customer service stonewalled me. They refused to look at the evidence, ignored the fact that I used a soft flame, and insulted my 15 years of experience by claiming "improper handling."

If you are an experienced smoker considering a Vauen pipe or buying from Cigarworld.de, be warned: if you receive a defective piece of briar, they will immediately blame you to avoid replacing it. They do not stand behind their premium products.

Everything was perfect!

Absolute disrespect for the client, I’ve been trying to place an order for 10 days now. I write every day, asking for help to place an order, but I haven’t received a single answer

Very positive experience. Orders are dispatched rapidly and customer service always point. I cannot fault it.

Absolutely loved my few hours at cigar world nice cigar non alcoholic beer very helpful staff met the owner really nice guy with a great team left shop happy and €975 euros less. Am goong back in 6 weeks

I wanted to order from Hungary, which is on their shipping list. At the end of the checkout I got this red message on their page: Orders from or shipping to your country is not available. Why is the shipping list not updated then? I wouldn't have wasted an hour on their site if I knew that.

A few days ago I received my order.

Everything was fully to my satisfaction.

The product quality and the service provided was top notch.

I gladly share my praise here and i'm looking forward to further business with you.

Great shop and cigar lounge(not open due to corona) . Team adapted very well the corona rules that you can order online and use pick and collect.
Online presence and portfolio outstanding . My preferred cigar supplier

Great how the website helps in selecting a cigar which fits ones personal taste and interest. But after going through the entire process and entering the order details the following message pops up: 'Orders from or shipping to your country is not available!'.

The strangest thing to be confronted all the way at the end. As I can select my country (The Netherlands) from the drop-down menu. This is quite misleading and a disappointment!

Good service, good products.

Used to be great, but lately they have got orders wrong more often than right

Placed a large order on a Monday, and the package showed up the very next day even though I didn't pay for express shipping. The shipping carton was well-packed, and everything was there, wrapped and sealed.

The cigars showed clear evidence of proper storage, with a beautiful plume on the Tubos I ordered.

With most online shops I've dealt with, I've found that the cigars need to sit in my humidor for many weeks before they are ready to smoke, but all of the cigars in my order were aged and humidified already.

I will absolutely order from this company again.

Nice Relation et product good but be carrefull for price ! I like London communication

The selection is fantastic, easy to find on the webshop. I ordered during the weekend and tuesday morning I received the order, that is fast delivery!
This is only the beginning of a beautifull relationship, I highly recommend Cigarworld.de . Keep up the good work.

Received my package with Cuban cigars from Cigarworld.de.. All the quality and Authenticity seals were cut/broken on the boxes. .. Very suspicious behavior from cigarworld. Wrote email's with pictures to cigarworld but got no respons at all... My next move is sending a complaint and pictures to 5thavenue.de. The official Cuban cigar importer. So they know that Cigarworld is tampering with the seals.
My advice is to find another webshop to buy your Cuban cigars. I did and are happy with my choice.

I was a steady customer until there were some items missing from an order i placed online. I repeatedly tried to inform them by emails and was faced with utter indifference : i never got a reply neither an apology. I never shopped from them again and never will in the future.