Absolutely terrible service. I ordered flowers for my friend, who is very unwell. Because she was waiting for this delivery, she even delayed going to the hospital, expecting the flowers to arrive... See more
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I ordered flowers from for my friend’s birthday on 27/06. The flowers were NEVER delivered. I was communicating with their team via WhatsApp for days, and they kept promising delivery “tomorr... See more
Company replied
I visited the online site and ordered a bunch of flowers and arranged for them to be delivered to my house in Albufeira.It is my first order so I wasn’t sure if everything would run smoothly but the s... See more
Company replied
I ordered flowers from for my friend’s birthday on 19.05. The flowers were NEVER delivered. They didn’t even contact the recipient. I was communicating with their team via WhatsApp for days,... See more
Company replied
Company details
Written by the company
O ChefPanda é o marketplace para momentos importantes. Somos especializados na entrega de sorrisos sob forma de bolos de aniversário e flores online. Assim, permitimos que qualquer pessoa personalize este tipo de produtos online, como se estivesse em loja.
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2.5
Poor
404 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 79% of negative reviews
Typically replies within 2 weeks
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Absolutely terrible service
Absolutely terrible service. I ordered flowers for my friend, who is very unwell. Because she was waiting for this delivery, she even delayed going to the hospital, expecting the flowers to arrive. There was no tracking information, no delivery updates, and no way to know where the order was.
To make things even worse, the flowers were never delivered. Customer service is impossible to reach. No one answers the phone, and there is no proper support available.
This has been one of the worst delivery experiences I've ever had. I would strongly advise anyone to think very carefully before ordering from this company.
August 3, 2026
Unprompted review
Awful service. They're just low grade thief's
I bought some flowers to my mum's birthday and payed extra to be delivered in the afternoon. Nobody delivered them on that day and nothing was said.
Following day without calling or texting a man just turned up to my mum's door with the flowers in very poor condition, no apologies, nothing. My mum that's 78 now questioned about the whole situation and the delivery man was rude with her and said that wasn't enough time for everything on the day before (when the flowers should have been delivered).
I emailed them about it and said that I would never use their services again. We exchanged several emails and they said that they would refund me the delivery payment (nothing about the dead flowers). Waited to see how, so they said that they were giving me a discount coupon to be used within their site. I replied that if I have no intention to use their services again as I mentioned previously, the coupon is no good for me. Back to me again that there is their policy.
I told them that they're literally thief's. Service was terrible, they have broken the agreement for which they're payed for and pretend to refund people forcing them to use their services again. If you don't want to literally are throwing money in the bin. Literally thief's.
July 7, 2026
Unprompted review
Reply from ChefPanda
Hello Sónia,
Thank you for your feedback.
We sincerely regret the situation described, particularly as it involved such an important occasion.
As previously communicated, your order was duly produced and dispatched for delivery on July 6, within the selected time window. However, the distribution partner, Campos & Cadilhe, was unable to complete the delivery within the agreed period, and it was delivered on the following day. While this situation is beyond our direct control, it does not reflect our standards, and it has been addressed internally with the partner to prevent recurrence.
Following your contact, we issued a refund of both the delivery fee and the selected time-slot fee, which was sent to you in the form of a discount coupon.
Regarding the condition of the arrangement, we understand your concern. However, despite our request, no photographic evidence was provided, which prevented us from properly assessing the condition of the flowers at the time of delivery and from proceeding with any further compensation in that regard.
We would also like to clarify that describing our service as “thieves” does not reflect the situation that occurred. The order was fulfilled and delivered, and the service elements that were not met, namely the delivery timing, were duly compensated in line with our policies.
As per our Terms and Conditions, refunds for perishable products are issued via discount coupon, which remains valid for 12 months and can be used on any product available on our website.
We regret that your experience did not meet expectations and remain available for any further clarification.
Flowers were simply never delivered
Flowers were simply never delivered. Money taken. No help, no response, I can’t understand how this service wants to survive.
June 25, 2026
Unprompted review
Reply from ChefPanda
Hello Oleksandra,
We are sorry to read your review, as it does not reflect the support and resolution provided in this case.
Following your contact, our team responded and assisted you throughout the entire process. According to the information initially provided by our distribution partner, GLS, the order was marked as delivered. However, we chose to trust your word and the recipient’s statement that the delivery had not taken place.
With this in mind, we immediately presented solutions to resolve the situation, including reproducing and re-delivering the order at no additional cost, or issuing a full-value coupon so you could place a new order at your convenience.
After reviewing the options, you confirmed your acceptance of the coupon solution, as stated in your own message:
"Thank you for your response and for your willingness to resolve this issue. I appreciate it.
I agree to the coupon solution. Please send me the coupon code.
However, I would like my friend, who never received the flowers or any delivery notification on her birthday, to be able to use the code instead.
Thank you, and I look forward to receiving the coupon code."
The coupon was then issued accordingly and acknowledged.
We sincerely regret what happened and have taken internal measures to prevent similar situations in the future. Nonetheless, we believe it is important to clarify that support was provided, responses were given, and a resolution was accepted.
I ordered flowers from for my friend’s…
I ordered flowers from for my friend’s birthday on 27/06. The flowers were NEVER delivered.
I was communicating with their team via WhatsApp for days, and they kept promising delivery “tomorrow” or “the next day".
Now I am constantly asking for a refund and to make a reclamation and they are ignoring it as well.
This company is completely unreliable. What was supposed to be a special birthday surprise turned into stress, embarrassment, and wasted money.
In my opinion: Avoid this service.
June 26, 2026
Unprompted review
Reply from ChefPanda
Good afternoon Catarina,
We sincerely regret what happened and the experience you describe.
We have verified that the order was ultimately delivered on 29/06, and receipt was registered by Mrs. Catarina.
According to our records, the order was properly produced and dispatched for delivery on the originally scheduled date, 27/06, to the address provided. Unfortunately, the delivery was delayed by our distribution partner due to reasons beyond our control.
As previously communicated, this situation is currently being reviewed internally with the logistics partner in order to understand what happened and ensure it does not occur again.
We fully understand the impact this situation had, especially given the special occasion, and we sincerely apologize for the inconvenience caused.
As a gesture of goodwill, we would like to offer one of the following solutions:
reproduction and redelivery of the order
or a full credit of the amount paid in the form of a discount coupon
We remain at your disposal and look forward to your reply to let us know how you would like to proceed.
I visited the online site and ordered flowers.
I visited the online site and ordered a bunch of flowers and arranged for them to be delivered to my house in Albufeira.It is my first order so I wasn’t sure if everything would run smoothly but the site has an option to change the language, which was very useful.My delivery arrived on time without any problems,the delivery driver even spoke to me in English!The flowers were beautifully and safely packaged so arrived in an excellent fresh condition.Top quality service from a very professionally run company.I will be using them again and highly recommend that you do too.!
June 2, 2026
Unprompted review
Reply from ChefPanda
Hello Karyn,
Thank you so much for your kind feedback!
We’re really happy to hear that your first experience with us went smoothly, from placing the order to the delivery. It’s great to know the language option was helpful and that your flowers arrived fresh and beautifully presented.
We truly appreciate your recommendation and look forward to your future orders 😊
They didn't deliver the flowers
I ordered flowers from for my friend’s birthday on 19.05. The flowers were NEVER delivered. They didn’t even contact the recipient.
I was communicating with their team via WhatsApp for days, and they kept promising delivery “tomorrow” or “the next day” — but nothing ever happened, even by 22.05.
Now I am constantly asking for a refund and they are ignoring it as well.
This company is completely unreliable. What was supposed to be a special birthday surprise turned into stress, embarrassment, and wasted money.
In my opinion: total scam. Avoid this service.
May 19, 2026
Unprompted review
Reply from ChefPanda
Hello Daria,
We are sorry to read your review.
However, we must clarify that this situation did not occur as described. According to the information provided by the distribution partner, delivery attempts were made but were unsuccessful due to incomplete delivery details initially provided.
Once you shared additional information, we immediately forwarded it to the courier and requested a new delivery attempt. Despite this, delivery was still not possible, and the order was made available for collection at a GLS pickup point.
Throughout the entire process, our team remained in contact with you via WhatsApp and consistently shared all updates received from the distribution partner.
We take these situations seriously and always aim to be transparent and supportive. We regret that the delivery could not be completed as intended.
Most of the roses lost their blossoms
Most of the roses lost their blossoms. Gerbera flowers hanging the head down.
Use better a local provider
May 5, 2026
Unprompted review
Reply from ChefPanda
We are very sorry to hear about your experience and we sincerely apologize for the condition of the flowers upon arrival.
Regarding the gerberas, they are extremely delicate flowers and naturally tend to bend or lower their heads very quickly, even when they are fresh. However, we completely understand that this can be disappointing when receiving a bouquet for a special occasion.
We also regret that some of the roses lost their blossoms, as this is not the quality standard we aim to provide. Your feedback is very important to us, and we will review the issue with the florist and transport process to help prevent situations like this in the future.
We apologize again for the inconvenience caused.
Very bad experience with this company
Very bad experience with this company. I ordered some flower for Mother’s Day on Saturday night.
It paid 32€, they called me to confirm the address that they said it was wrong even it wasn’t. This was after lunch. Then at 4:30 pm they send me a message that the flowers will be delivered soon.
We waited all day nothing happened and I thought maybe because his Mother’s Day they will deliver the next day. Call them many time no one picked up.
Then I decide to contact them through WhatsApp as they have a channel to communicate with them. I told him what happened and I didn’t want the property anymore to do a return. They send me a screenshot that the driver tried to deliver it the day before and no one answered and now they want £10 to redeliver it. So basically they didn’t return the money to me and no flowers.
They didn’t even try to resolve in a different way said there is the terms and conditions of the company because “ is a special product”.
This is an absolute scam.
But we always learn, so from now on I will see the reviews before I buy anything like this again.
PS: I give you one stop because I can keep zero.
May 2, 2026
Unprompted review
Reply from ChefPanda
We are truly sorry to hear about your experience and completely understand your frustration and disappointment.
We sincerely apologize for the delivery issues, the confusion regarding the address confirmation, and the lack of clear communication throughout the process. We understand how upsetting it must have been to wait all day for the flowers, especially for an important occasion like Mother’s Day, and then not receive the order as expected.
We also regret the difficulty you experienced when trying to contact us and that the solution offered did not meet your expectations. While our policy for perishable products follows specific terms and conditions, we understand that this situation left you feeling unsupported and dissatisfied.
Your feedback is extremely important to us, and we will review both the delivery management and customer support handling internally to improve our service and communication in situations like this.
Please accept our sincere apologies again for the inconvenience caused.
Terrible service
Ordered a 50 euros bouquet, specifically chose the XL that would be the real size version. What was delivered was a sad 7euro supermarket selection that looked nothing like the ones I chose not to even mention the amount of flowers.. Not even sure if the person packing it looked at the item that was ordered.. I was offered a voucher which of course I can't even use instead of a refund. Apparently this counts as a return request for them and they can only offer a voucher. Never again...
April 15, 2026
Unprompted review
Reply from ChefPanda
We are truly sorry to hear about your experience and completely understand your disappointment.
We regret your dissatisfaction regarding the solution offered. Our intention was to provide an immediate alternative while reviewing the case, but we understand that a voucher may not have met your expectations in this situation.
Your feedback is extremely important to us, and we will review both the bouquet preparation process and the handling of your complaint internally to prevent situations like this from happening again.
Please accept our apologies again for the inconvenience caused.
Giving one star because I can't give 0.
Giving one star because I can't give 0.
My boyfriend ordered me a flower bouquet and a box of brigadeiros. I only got the flowers and nothing else
Tried to contact them MULTIPLE times and nothing was done about my situation, no refound, no support.
Honestly, a big Scam!
Don't waste your money on it.
Supermarket flowers last longer by the way.
An absolute joke of business, what was supposed to be an nice gesture, became a big stress!
April 17, 2026
Unprompted review
Reply from ChefPanda
Hello Ranna,
We are truly sorry to read your review and for the experience described.
However, we must respectfully clarify a few points. Contrary to what is mentioned, our support team responded to all your contacts and provided assistance throughout the process.
Regarding your order, the bouquet of flowers was delivered on the scheduled date and within the selected time window. The arrangement was prepared fresh and, at the time, we did not receive any indication that you were dissatisfied with the flowers.
We acknowledge that the box of brigadeiros was not delivered, and this situation was handled by crediting the corresponding amount to you.
We would also like to clearly state that we are a legitimate business, and we strongly disagree with the suggestion that we are a scam. We always act in good faith, with transparency, and aim to resolve any issues that may occur.
We regret that your experience did not meet your expectations.
Absolute appalling service from the…
Absolute appalling service from the start!Purchased a flower delivery for Mother’s Day from their website to an address in Spain.Firstly, I was charged twice due to a glitch on their website that stated my order hadn’t gone through.I contacted them immediately via email to highlight the error (within 10 minutes) and received an email 24 hours later that the order had already been processed and was unable to be cancelled.I contacted my bank who pursued this transaction and was eventually reimbursed.
Now for the second part!
My original order was then due to be delivered on the Friday before Mother’s Day.I spoke to my mother on Mothering Sunday and she never received her flowers.Again I contacted Chefpanda via email and received a response that an attempt had been made but there was nobody home.I queried whether they had rang the mobile number provided on the order when attempting delivery, and did not get a response.I then received an email circa one week later saying they had attempted delivery on several occasions and that the flowers would now have to be collected from the couriers address (which they provided).My elderly mother travelled down by bus to the couriers address to collect, and suprise suprise they were not there, and the personnel there had no reference of any delivery being held there!
Again contacted them via email advising that we had tried to collect without success and requesting a full refund now as this had gone far enough.Their response was they were going to investigate and come back to me, which is now circa 6 weeks ago now and have not heard a thing!
Poor customer service,would not recommend and will definitely be looking elsewhere in the future!
March 13, 2026
Unprompted review
Reply from ChefPanda
Hello Jim,
We are very sorry to read your review and for the experience described. However, we must clarify several important points, as some of the information shared is not accurate.
Firstly, regarding the double charge mentioned, this is incorrect. Two separate orders were placed, #172268 and #172267, both of which were submitted by you, not generated by our system. We did not process one of them and clearly informed you that it would be refunded:
“Hi Jim, we did not process order 172268 and it will be refunded 😊
Regarding order 172267, it was not delivered because no one opened the door.”
You contacted us on the 11th after 18:00, which is outside of our customer support hours, and we responded on the 12th as soon as possible. If there were any issues with your bank process, they were not caused by our system.
Secondly, regarding the delivery, two delivery attempts were made:
– March 13th at 12:12
– March 16th at 11:31
In both cases, the delivery could not be completed because no one was available at the address. We have photographic proof confirming that our distribution partner was present at the location on both occasions. The driver also attempts to contact the recipient at the time of delivery. It would not make sense for a delivery partner to be at the correct address and not deliver the order, especially after production and logistics costs have already been incurred.
Due to the unsuccessful delivery attempts and difficulty contacting the recipient, the order was redirected to a pickup point from the distribution partner.
You later informed us that your mother went to collect the order but was unable to find it. After checking with the distribution partner, we were informed that the person who went to the pickup point did not provide the correct name or shipment number, making it impossible to locate the order. The partner also indicated they would attempt to contact the recipient again.
After this point, we did not receive further contact from your side.
We regret that the experience did not meet your expectations, but we must emphasize that we followed the proper procedures throughout the entire process and remained available to assist at all times.
Similar experience to other unhappy…
Similar experience to other unhappy customers, one order arrived incomplete - never got a refund. Other order arrived the morning after even if I paid extra for an allocated delivery time slot.
This is not a trustworthy business and they customer service agent not supportive and not professional
February 24, 2026
Unprompted review
Thank you to your excellent service!
Thank you to your excellent service!
April 20, 2026
Unprompted review
Reply from ChefPanda
Hello Alyona,
Thank you very much for your feedback 😊
I ordered a cake with cars
I ordered a cake with cars, but the cake I received was not car-themed at all. My 3-year-old son, who chose the cake himself, was very disappointed.
I tried to contact them several times since early in the day and never received any response. This situation was very disappointing. I requested a refund and offered to return the cake, but so far I have not been contacted.
April 10, 2026
Unprompted review
The flowers weren’t fresh!!
The flowers weren’t fresh!!!
When I spoke with them, they said it was normal for the flowers to be damaged because they were real?!?!?!
Just because they are real flowers doesn’t mean they should be in this condition.
This shows a lack of professionalism on their part to present work like this.
April 9, 2026
Unprompted review
I just ordered 50 roses marked for…
I just ordered 50 roses marked for mixed or for the florest to pick and she delivered only red . And with out being wrapped. Awful experience and then couldn't reach anyone .
April 7, 2026
Unprompted review
It has now been months since I placed…
It has now been months since I placed my order, and I still have not received anything or been refunded.
The company claims the address was incomplete, yet they only requested additional details after the agreed delivery date had already passed. I provided the requested information immediately, but no delivery was ever completed.
The company has also confirmed that the product was no longer in a suitable condition while still in their possession, meaning it was never delivered. Despite this, they continue to refuse a refund.
Under EU consumer law, the seller is responsible for successful delivery. Since no delivery was made, I am entitled to a full refund regardless of internal delivery issues or product type.
I have now requested a refund multiple times without resolution. If this is not resolved promptly, I will proceed with formal complaints to consumer protection authorities and payment providers.
April 2, 2026
Unprompted review
Had my doubts but they proved me wrong
At first after the flowers I ordered didn't get delivered on the day selected, I started to have my doubts. Part of the order was then delivered three days late (not great for fresh flowers). I queried the fact when I received an email saying the whole order was delivered. It took a little while but the communication with customer service was great, they then resent the whole order, which I did not expect, all were delivered on the day stated. All my doubts have now vanished, will probably use the company again.
March 25, 2026
Unprompted review
I wholeheartedly recommend ChefPanda!
The products are of great quality, with an excellent price-to-value ratio. The delivery was carried out exactly as requested and within the promised timeframe. The customer support team is very responsive and provides real, effective solutions.
I truly appreciate their services and would like to congratulate the team. Thank you very much — I am fully satisfied, 10/10! 🌟
March 23, 2026
Unprompted review
Reply from ChefPanda
Muito obrigado pelo feedback :)
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