bonprix Reviews 

They send a colleckting company after me ? I have the proof that I paid already.I will never buy anything from them again not worth it

Good very good

Made a purchase and patiently waited for the order to arrive. I get a notification from PostNord and when I look inside I realize the parcel has been delivered to an old adress. When I look at the receipt, however, the correct address is written on it. When I contact them about this they tell me that they fetch the adress from skatteverket (okay, I changed my address months ago) and inquire to their customer service for them to change it ??? Why, when the correct address is on the receipt?? I wouldn't have cared if they just said "we apologize we made a mistake" but to blatantly lie like that, when the correct address is obviously on the receipt. Highly unprofessional and rude.

Edit: they definitely haven't contacted me, as they claimed in their response. I had my customer id attached to the review so they could easily contact me if they wanted to. I'm not surprised.

Allow credit scams via their purchasing methods.

A relative of mine received a debt collection notice. Someone has used their address and personal information (public information in Sweden) to place an order to be paid via invoice. They used a fake email, so my relative never received any official communication from Bonprix.

According to Swedish law, you're not liable to pay anything if you yourself haven't gone through with an actual purchase. Bonprix refuses to help my relatives in providing information on who actually made the purchase. No technical logs, no ID verification, nothing.

Utterly poor customer service, and we can not recommend using them to anyone!

I have never experienced customer service this bad.

I contacted Bonprix about a returned item, and one representative told me they had received my return and that I would get my refund within a few days. After waiting two weeks with no refund, I contacted them again, only to be told by another representative that they had not received the item at all. The information was completely contradictory and very frustrating.

To make matters even worse, the customer service agent hung up on me while I was still speaking. That is extremely unprofessional and disrespectful.

Poor communication, inconsistent information, and unacceptable customer service. I would not recommend Bonprix based on this experience.

Been a week since I put the order and still no sound of it.

Exceptionally poor service. Returned an item the 24 of May. They registered it the same day. Three weeks later, I still haven't been refunded.
They do answer my emails, but with the most stupid questions requesting information I have already provided (some of it several times).

They try to get paid for items that I never received.

DO NOT ORDER FROM HERE.
I have to now pay ca 50 euros for an order that I have never received.
PostNord says it was delivered to my letterbox, which is impossible when it’s tiny and the package is big. Ok, let’s say they lost it, but Bonprix never answered me when I asked. Opened a dispute now I am without evidence that I contacted them. They ignore your contact attempts. STAY AWAY.

I ordered an item and it got shipped back before I even had a chance to pick it up. I t wasn't sent to my home. I recieved no word that it arrived at a different pickup spot.

I ordered a 2-pack nursingbra, the delivery was supposed to be 4-6 days, it took almost three weeks for it to arrive. After using them for around 2-3 weeks a part of the elastic on one of them is breaking up. Called them, and spoke with the most uninterested person I've ever dealt with... They said to email, so I did, and I attached photos of the item. The answer suprised me because they want me to send both of the bras back and then wait for those to arrive, before they send a replacement. What are you going to do with used underwear? Toss them? Refund me and I'll take care of that myself. It was either that or a 10% refund... For what? Something I'm not going to use because it's breaking?
I answered and asked for 50% because that's what I'm able to keep of the 2-pack, or you send replacements first and I'll send my items after I've gotten them. The answer I got, in between the copy-pasted text, "Cant be done". That was it. From someone named Dzhesika, that needs to attend customer service lessons...
Will never buy from here again, which is sad because the bras are very comfortable and fits well, if they dont break that is...

Stay away! I never received the invoice nor the reminder invoice. They never reached me. However the debt collection agency managed to send the collection letter correctly. I called Bonprix and the lady said that they forgot to add the house number on the letter, eventhough it was correctly there in their system. She woldn’t do anything to correct their mistake and I ended up paying much much more that I was supposed to. Rude and unhelpful lady at customer service.

bonprix material is very nice & clean so I am very satisfied 100%
Thakyou 🙏

Probably the only online retailer that exists that requires you to call them to actually update your address, even though you can also update that in your account. Just because your order info shows the correct address doesn't mean it will get sent to the correct place.

Editing and updating to add after the team replied : if your system ACTUALLY collects the info from the tax agency , it would have been correct, since everything else and even spam has managed to find me at the new address for more than 6 months now.

Buying from Bonprix is something is deeply regret and something I wish I had never done, as I've had nothing but problems ever since my item arrived.

The item came, WAAAY too big, not at all as the size chart said. After that returning and getting another smaller pair was extremely difficult. From the customer service I got it was clear that I was sent some standard answers and that they didn't care to actually make sure I got personalized help.

I had to repeat the same questions several times as they just didn't seem to understand even the most basic language, and not saving any previous conversations we've had. It was all just a big mess, with them not even knowing how much I had paid either.

It's definitely one of the most disorganized companies I've ever had the displeasure to be in contact with. When speaking to them on the phone they gave an uninterested impression. To this day I still haven't been refunded the return cost as we agreed, and it's been six weeks. I'm NEVER shopping there again.

8 days after ordering and paying my package still not sent (registered to mail services but mail service never received the package. Today I called customer service the first guy said something about ”disappeared” then hang up on me. I called again and this time a woman said she doesn’t know what to do is lost, and her manager will call me. Never received a call. I am contemplating my next step.

Fast delivery.
But I didn't like that the factura was automatically included in the price, which I absolutely don't need, and I have to spend time to find where to refuse it.
It so happened that I didn't remove it from my order, and the store also made a request for my data to the tax office.
Very unpleasant

Bad web design, very hard to find the payment type so I was unnecessarily charged for an invoice. Very long delivery times and high delivery cost and additional return cost.
The size of the article I ordered was not true either, hopefully the return will go smoothly.

Won't be ordering from here again.