Outstanding customer service, even for a second-hand Beefer
I recently bought a second-hand Beefer XL Chef and discovered afterwards that it was the natural gas version, while I needed to use it with propane.
I contacted Beefer to ask about my options, and the level of support I received was exceptional. Philip took the time to identify exactly which parts were required to convert my older XL Chef to 50 mbar propane, provided the relevant part numbers, explained the different options, and shared an instructional video for the conversion.
Beefer even offered to carry out the conversion themselves at their facility in Germany for a very reasonable price. Unfortunately, due to the travel distance from the Netherlands, this wasn't very practical for me, so I decided to do the conversion locally instead.
When shipping the parts directly to the Netherlands turned out to be difficult due to new EU packaging regulations, Beefer went the extra mile and arranged for one of their partners to create a special bundle containing all the required conversion parts, so I could order everything from the Netherlands.
I have now received the complete package and everything was handled perfectly.
What makes this especially impressive is that I bought the Beefer second-hand, so Beefer had no obligation to go to these lengths to help me. Nevertheless, they treated me as if I had just purchased a new product directly from them.
This is what premium customer service should look like. Many thanks to Philip and the Beefer team for all the time, effort and excellent support. Highly recommended!