Bax-shop | Bax Music Reviews 

Quality, quick delivery, Just great store for your music gear!🎧🎚🤩👌🏻

Always good. Fast delivery and in3 🫶

Top shop, altijd leuk om hier te shopen. Music walhalla :)

Very disappointing delivery experience. DHL repeatedly failed to deliver my order properly, and when it finally arrived, the outer box was badly damaged, the protective packaging was punctured, and the product box had a crushed corner. Bax Music acknowledged the issue and promised a colleague would contact me, but two days later I am still waiting for a response. I expected much better service and follow-up.

Poor service. My item disappeared in transit five days ago. No obvious help from Bax in tracking it down or arranging refund or replacement. Avoid.

I would strongly caution anyone considering purchasing from Bax Music. My experience has been extraordinarily disappointing, not simply because the product I purchased was not as described, but because of the company's subsequent handling of the situation and its apparent inability to honour its own written commitments.

I originally purchased an Alesis electronic drum kit from Bax Music, only to discover that the product was not as described. This was disappointing enough in itself, but the subsequent customer service experience has been considerably worse.

Following my complaint, Bax offered me a goodwill voucher. On 29 May, I received written confirmation that the voucher had been approved and processed. Naturally, I assumed that the matter had finally been resolved.

Unfortunately, that was far from the case.

Despite this confirmation, the voucher never arrived. After waiting and repeatedly contacting customer services, I was informed that I would receive it once it had been approved. This was particularly astonishing given that Bax had already confirmed, in writing, that approval had taken place.

I therefore found myself having to provide the company with evidence of its own correspondence, simply to establish what its representatives had already told me.

The situation became even more extraordinary when I was subsequently informed that the voucher had never been granted at all.

To be absolutely clear: Bax confirmed in writing that the voucher had been approved and processed, subsequently told me it was awaiting approval, and then claimed it had never been granted in the first place.

How is any customer supposed to have confidence in a retailer whose explanations change so fundamentally from one interaction to the next?

What makes this experience particularly frustrating is that the original problem arose because Bax supplied a product that was not as described. Rather than resolving that issue efficiently and restoring my confidence, the company has subjected me to further delays, contradictory explanations and generic responses that fail to address the substance of my complaint.

I have made every reasonable effort to resolve matters directly. Instead, I have spent an entirely unreasonable amount of time chasing something that Bax itself had already confirmed was being provided.

A goodwill gesture is supposed to restore customer confidence following a disappointing purchasing experience. In this instance, Bax has managed to turn an already unsatisfactory transaction into an even more frustrating ordeal.

At various points, I have been left wondering whether its customer service representatives have access to the same information, whether anyone is actually reviewing the correspondence, and why such a straightforward matter has become so unnecessarily complicated.

This is not simply about the monetary value of a voucher. It is about basic standards of consumer service, transparency and trust. Customers should be able to rely on accurate product descriptions, consistent information and written commitments from the businesses with which they choose to spend their money.

I have since purchased my replacement electronic drum kit from an independent local music retailer. The service was excellent, the transaction was straightforward, and the contrast with Bax Music could hardly have been greater.

I appreciate that mistakes happen, and I do not expect any retailer to be perfect. However, I do expect a company to take responsibility when a product is not as described and to honour the commitments it subsequently makes to resolve the situation.

My greatest concern is that Bax first supplied a product that was not as described and then provided written assurances about a resolution which it subsequently contradicted. This raises serious questions about the reliability of both its product information and its after-sales service.

I have retained the relevant correspondence documenting the entire experience, including confirmation that the voucher had been approved and processed.

I would urge prospective customers to think carefully before making a significant purchase from Bax Music. Competitive prices mean very little if you cannot rely on the product description or the company's assurances when something goes wrong.

Based on my experience, I cannot recommend Bax Music and will certainly not be purchasing from them again. A thoroughly disappointing experience from beginning to end.

I rarely leave negative reviews, but my experience with Bax Music has been so unnecessarily frustrating that I feel compelled to warn other customers.

Following a disappointing experience involving an Alesis electronic drum kit, Bax agreed to provide a goodwill voucher. On 29 May, I received confirmation that the voucher had been approved and processed. One would reasonably assume that this meant the matter was finally resolved.

Apparently not.

Almost two weeks later, the voucher had still not arrived. When I contacted customer services, I was informed that I would receive it once it had been approved. This was despite the fact that Bax had already confirmed its approval on 29 May.

I was therefore left in the absurd position of having to provide Bax Music with evidence of its own correspondence, simply to establish something the company had already told me.

Despite explaining the situation and requesting a prompt resolution, I received yet another generic administrative email concerning the original return, rather than any meaningful response to the outstanding issue.

What I find particularly objectionable is not simply the delay. It is the complete lack of ownership, the contradictory information and the apparent expectation that customers should spend their own time repeatedly chasing matters that Bax has already agreed to resolve.

A goodwill gesture ceases to feel like goodwill when the customer has to fight to receive it.

I have now purchased my replacement drum kit from an independent local music retailer, where the experience was refreshingly straightforward. The contrast could hardly have been greater.

Bax Music may be competitive on price, but competitive pricing means very little when the after-sales service is this poor. I have wasted far more time dealing with this company than any customer reasonably should.

I have had one of the most frustrating customer service experiences I can recall with Bax Music, and I would strongly advise prospective customers to think twice before purchasing from this company.

Following an unsatisfactory experience with an Alesis electronic drum kit, Bax offered a goodwill voucher. On 29 May, I received written confirmation that the voucher had been approved and processed.

You would think that would be the end of the matter. Unfortunately, it was only the beginning of another round of unnecessary aggravation.

Despite the confirmation, the voucher never arrived. When I chased customer services, I was told that I would receive it once it had been approved. I therefore had to send Bax evidence of its own correspondence, demonstrating that approval had already been confirmed.

Even more astonishingly, I was subsequently told that the voucher had never been granted.

How can a company confirm in writing that something has been approved and processed, only to later insist that it was never granted at all?

This is not a minor administrative oversight. It raises serious questions about the reliability of the information Bax provides to its customers and the company's willingness to stand behind its own commitments.

Throughout this experience, I have encountered delays, contradictory explanations, generic responses and a complete lack of meaningful accountability. Rather than taking ownership of the problem, Bax has left me to repeatedly chase, explain and substantiate matters that should already be documented in its own systems.

The irony of offering a goodwill gesture and then making the customer endure an exhausting process to obtain it seems entirely lost on the company.

I eventually purchased my replacement electronic drum kit from a local independent music retailer. The service was excellent, and the experience served as a reminder that competitive online prices are not everything.

What is particularly disappointing is that Bax had numerous opportunities to resolve this situation professionally. Instead, each interaction has seemingly created more confusion.

I have written evidence of the voucher being approved and processed, yet Bax subsequently claimed it had never been granted. That contradiction alone should give prospective customers serious pause.

I would not recommend Bax Music, and I certainly have no intention of purchasing from them again. Customers deserve considerably better than this.

I like the shop. A lot of different things - exactly what you need.

The delivery time is never accurate. You also don't get an email saying it's been delayed. You just hear nothing. After contacting customer service, you're given the option to cancel. They then promise to “refund your money immediately.” I selected that option, but then I received an email saying the refund would be processed in 5 business days. When you ask about it, they say: “I understand the confusion—‘immediate refund’ doesn’t mean an immediate refund, but rather a message sent to another payment processor, which will then initiate the process so that the money will be refunded at some point.”

I've been buying music gear from Bax-shop for a few years now, and it's always my go-to music store whenever I need new gear or more specialized equipment. One of the main reasons is their excellent support team, but I also really appreciate their secure and sturdy packaging and the smooth shopping experience overall.

very nice store, fast delivery

My order was not delivered in full, some items are missing. I've raised the question with helpdesk, but never heard from them
Order nummer - J110865603
if you read this, please help me

Always easy to find exactly what you`re looking for.
Super service and quick delivery.

Very good website for music lovers, good customer service and good prices

I ordered an item from Bax music. I then got an email to say it was ready for collection. My collection point was to a mail locker. I waited until the next day as I did not get a QR code or PIN number for the mail locker.
I have contacted Bax Music and have had no help from them and no replies from them.
I feel like I have been scammed with this company. Very disappointed to say the least. I have tried to phone them and you just can’t get through to them. I have emailed them and had no response at all. 🤬

Scam !!!! Very disappointing experience with Bax Music.
My parcel was never delivered by Royal Mail, despite me tracking it every day and keeping an eye on the delivery status. Instead of simply resolving the issue and refunding me, Bax Music has made the refund process unnecessarily complicated and is telling me I have to wait until the speaker is physically returned to their warehouse.
The problem is that I never received the speaker in the first place. It is not reasonable to expect the customer to wait indefinitely for a parcel that was never delivered.
I used to have a good impression of Bax Music, but this experience has completely changed my opinion. The way this has been handled has caused unnecessary stress and wasted a lot of time.
I would strongly recommend considering other retailers if you want a straightforward customer-service experience. I certainly won’t be using Bax Music again.

i have been a customer of bax for more than 10 years already, i want i find trully awesome is that every time , no matter if i come back in a few months or even years, the system always remains very userfriendly and i get my order done in minutes. Till next time Bax Shop!

Good shop! With good discounts and quality!

Very good qulity products , and best service so far . Keep it up team bax 🖤

Ordered a piece of DJ gear on Sunday, payed for next day delivery. It's thursday, they never even dispatched it to Royal Mail. Eager to take your money, slow with anything else.