Overall, enjoy using the Ancestry site, however, I find it annoying when updating information is updated. Previously, when you added a new hint to a person, you used to be able to view their... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
We always did not know much about relatives, but since doing a DNA test with Ancestry . It has opened a flood gate of ancestors and present relatives. In particular that i am a Plantagenet/Tudor of... See more
Company replied
I find Ancestry easy to use. The range of information available is amazing. I like the look and layout of the family trees. In general I find the hints useful. However, sometimes they are way of the m... See more
Company replied
I have found it easy to follow the prompts and hints provided by Ancestry.com.au over several years. The company also shares discoveries from other users which may be useful. I have been able to trac... See more
Company replied
Company details
About Ancestry.com.au
Written by the company
Ancestry® is Australia’s largest online family history website. Discover your family story with access to the world’s biggest online collection of family history records and the number one selling consumer DNA test.
With an Ancestry® subscription, you could search over 27 billion records from over 80 countries, helping you grow your family tree and uncover your genealogy. Start exploring today with a 14-day free trial.*
START A FREE TRIAL
AncestryDNA® is a simple one-off test that reveals your origins and the countries, cities and towns your ancestors called home. You can connect with DNA matches around the world to discover your shared family history. Regular updates mean your results can become more refined with even more detail.
GET A DNA KIT
Together, an AncetsryDNA® test and family history membership can help unlock undiscovered details about your family story.
VISIT OUR SUPPORT CENTRE
*Free trial terms apply
Contact info
3.6
Average
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Ancestry is great for finding family…
Ancestry is great for finding family members you didn’t know of.
September 6, 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Notright now as havent used it for…
Notright now as havent used it for awhile
September 4, 2026
Unprompted review
Reply from Ancestry.com.au
Thanks for checking in, Kay! We’ll be right here whenever you’re ready to dive back into your family research journey.
Found it very interesting
Found it very interesting
But when it’s gets to famous ancestors
Do they all have to come from America
I’m sure England and Australia would also have famous ancestors also .
September 3, 2026
Unprompted review
Accurate information
The data is acurate as long as its been entered correctly. I have been able to double check info when I am not sure
September 3, 2026
Unprompted review
Extraordinary DNA results with family…
Extraordinary DNA results with family connections and constant updates. Very way to follow and share.
August 31, 2026
Unprompted review
ease of use and straight forward
August 31, 2026
Unprompted review
Love the green AI hints and live tree…
Love the green AI hints and live tree checker to get rid of duplicates
August 30, 2026
Unprompted review
Using DNA results
Using DNA results, I was able to prove that a very close friend of my grandmother, who I knew when a small boy, was actually distantly related to our family, despite the fact that her surname differed from ours.
June 10, 2026
Want to rattle some skeletons?
Think your family is squeaky clean? Let DNA and Ancestry unravel those secrets taken to the grave! A fun, thrilling ride into the past to discover who you've come from. Build out your family tree using your dna matches to confirm your family lines (or send you up new ones!). Addictive fun the whole family can play!
August 26, 2026
Ancestry - a Brilliant App
Ancestry is a brilliant app and once that has made my research so exciting and occasionally mysterious! I have confirmed doubts regarding my biological father and discovered that I have a number of very famous relations/connections - icons of their time!
I find quite easy to use however, discovering Pro Tools recently I think it should be included in the normal subscription packages!
Overall a brilliant companion to my studies!
July 1, 2026
Wonderful experience building the…
Wonderful experience building the family tree and connecting to each other.
April 17, 2026
Unprompted review
The people at Ancestry are special .
The people at Ancestry must work very hard to give me the information I have received . Wthout that help I wouid still be floundering . Full marks to Ancestry
August 23, 2026
Reply from Ancestry.com.au
Hi Derek, thank you so much for the kind words! Our team works hard behind the scenes to make historical records and connections accessible, so hearing that we could help guide your journey means the world to us.
It has been an easy program to follow…
It has been an easy program to follow and the information is set out well.
When I have made phone calld they have been very helpful
August 23, 2026
Unprompted review
Enjoy exploring the hints to see if I…
Enjoy exploring the hints to see if I can find out more facts about my ancestors
August 21, 2026
I love the opportunity to investigate…
I love the opportunity to investigate my family history, all the unusual names and sometimes too many of the one name in a family. I love to visit gravesites and towns that relate to the family. Ancestry DNA has certainly made the experience just that little bit more interesting. It can be a social thing as well as we seek help with our information gathering. I spend hours with my sister-in-law either over the phone or visiting trying to find people in the English census record or working out if family stories are correct or not. Thanks for everyone's work in the background to help us achieve our goal.
August 22, 2026
Unprompted review
12 weeks still no results told I could…
12 weeks still no results told I could be waiting another 6
August 21, 2026
Unprompted review
Reply from Ancestry.com.au
Hi Shane, we're very sorry to hear about the extended delay in processing your DNA results. We understand how frustrating it is to wait past the expected timeframe. Please give us a call at +61 1800 979 547 so we can help check on your kit for you.
great service and ease of usability
great service and ease of usability
August 20, 2026
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.