Allianz Australia Reviews 

I can’t rate them lower , the worst of the worst , I can see others shared same experience, run a mile worst ever , no insurance is way better that using them

The worst customer service, the call centre must be overseas. I had an aggressive man that did not speak clear English and overseas talking me when I asked about the house insurance.

1 Star Review - Do Not Buy! Inhumane, Ageist, and Absolutely Heartless

If you have elderly parents, grandparents, or aging loved ones, avoid Allianz Travel Insurance at all costs. My recent experience with this company floored me emotionally, caused my family untold grief, and exposed a policy that is plainly discriminatory against the elderly. When our beloved Joe tragically passed away, we needed to cancel our travel plans. We turned to our travel insurance expecting basic human empathy and the financial protection we paid for. Instead, we were met with an absolute nightmare of bureaucratic wall-building and a flat-out, head-spinning no. They did not pay a single cent back. I have never had an issue with an insurance company before, but this experience left me absolutely livid.

The entire denial hinged on a deeply offensive, ageist clause buried in the fine print of their Product Disclosure Statement. Specifically, under Section 2.1.2 regarding what they do not cover, clause b explicitly states they will not pay your claim if it is caused by the death, injury, or illness of a relative who is aged 85 years or over. To Allianz, the moment your family member turns 85, your grief no longer matters. Their policy effectively treats elderly family members as expendable and unworthy of compassion. Why should a family emergency suddenly become invalid just because a loved one reached their 85th birthday? It is a pathetic, inhumane loophole designed solely to collect premiums while dodging payouts when real-life tragedies strike. I called them out repeatedly for this blatant age discrimination, but they refused to budge.

Instead of being allowed to grieve and handle inevitable family responsibilities, like dealing with ongoing aged care admin and estate paperwork, we were dragged through three exhausting months of fighting this soulless company. We submitted a truckload of documents, only to be met with endless back-and-forth emails and phone calls that resulted in zero progress. When I escalated the issue and spoke to a claims manager, they offered empty apologies and fake compassion, but robotically pointed right back to that discriminatory fine-print clause. We even hired a lawyer who drafted a comprehensive four-page legal justification challenging their ridiculous exclusion, yet Allianz still refused to reconsider. We did not stop there and took our fight all the way to the Australian Financial Complaints Authority. Even when the ombudsman intervened and tried their best to get Allianz to refund at least half of our money, Allianz coldly declined.

This whole ordeal was the icing on the cake of our personal turmoil. It is a no-win situation when you deal with an insurer that relies on predatory, ageist clauses to deny legitimate claims. I told their management directly that they need to have that clause removed immediately because it is ridiculous and inhumane. As soon as the ombudsman let us know Allianz was not going to budge, I had to bury the fight just to survive the mountain of admin crap and ongoing tasks we were inundated with. I now have a permanent hatred for how this company operates and will milk any future claims they ever approve. My warning to all travellers is to check the fine print. If you have loved ones aged 85 or older, Allianz will take your money and leave you high and dry when a tragedy occurs. Take your business elsewhere.

My very first time making a claim and I’m incredibly unimpressed. They did everything so slowly, constantly changed the information they wanted from me and dragged it out for nearly 4 months before saying they don’t cover that kind of thing.
If they had told me that right from the start, I could’ve started working on a solution instead of being in limbo for so long!

Where do I begin with Allianz. What a disastrous company. They should advertise as being leaders in losing their reports to blatant lying regarding communication timelines as this is their strengths.

Currently in the process of throwing them under a litigation bus with the AFCA.

I had been with Allianz for a few years everything was ok until someone crashed into me. Allianz has been nothing but trouble. First you speak to random people every time and they have no idea what’s going on. Then the repairer they sent to me damage my car after taking 2 mo the to repair it I pick it up and there are grinding sparks all over the windscreen they didn’t even see. Then I have to take it back for repairs again and something is dropped on door sill causing a big dent. I alerted them the same day and they deny doing it. Allianz checks their assessors pictures and agree it was never there but deny the claim. After making a complaint they agree to fix the damage as they are unsure if it was them or not. After weeks of talking to someone different about repairing it I gave up and moved to youi.

Do not whatever you do use Allianz. The cheapest option will cost you like it has me.

Well
This is not just a warning to consumers but to companies like my bank who have aligned themselves with this company
I am sick to see commercials that try to show a company that cares WELL this is certainly not Allianz
The most thoughtless unprofessional company I have ever had to deal or should I say not deal with
I was so discussed and had no faith in this company that I knew with three months to run that cancelling the policy and trying to get a refund from someone who was so incompetent with my claim that only a fool would subject themselves to this lost cause
Do not get fooled what they advertise is the direct opposite negative action
How you can practice policies like you did to me how do you consider yourself a professional corporate citizen
Allianz in a business built on trust
Your kidding
SP
Sunshine Coast

Run as fast as you can they are absolutely appalling. 18 Months from Cyclone in SEQ and we are still out of home and low balling us by over 90% for repairs.
Truly horrible faceless organisation.

Absolute disgrace. The worst place to work. Old outdated management attempting to approach retirement I would think, why your working there? Stealing to browse your next purchase online.

Pathetic get a new wig

Deborah is useless as a case manager in WA. I'm now in financial hardship and cannot get my pain meds, Allianz is useless

I received a half baked reply from Allianz late evening on 18th June 2026 on my reviews. Allianz car insurance claims to be have right procedures. The Allianz assessor has inspected the damage on 12. 6.2026. Allianz assessor has submitted for approval. I complained that the delay in approval. But Allianz asking me to pay first and reimburse with different facts. There was some communication breakdown between the quote given by BMW as invoice submitted. Allianz created more frustration on my reviews. Allianz Service and administration has to ckear on thier facts. The more delay in claim approval will has caused more lost to my usage of car. Allianz could have contacted me for more facts before replying me. Again poor management of damage control. Lack of competent staffs in Allianz to establish facts. It reflects image of Allianz. For a simple wire damage repairs. Customers struggling to make claims. I was with Allianz car insurance for the past 3 years. I bought comprehensive. I went overseas and I parked my car in the garage on 25th April 2026. I returned on 11th May 2026. My car had issues and sent my BMW for checks. I was informed that my car wires were attacked by Rodents. I called Allianz was told Allianz do not cover Rodents damage. The call center was managed by India and I was unhappy with service. However, I made a claim from Allianz for repairs. My claim 1/530112914 64M. On 12th June 2026, Allianz inspected my car. Today was 18th June 2026 and the Allianz was sitting on my approval. I am unable to drive my. The BMW cannot repair until Allianz approval. Imagine how frustrating that Insurance approval delay could cost my lost of driving my car. Allianz do not cover anything that was out of the box. What's the point of paying comprehensive coverage. In my opinion the delay since my call to Allianz has delayed too much. Disappointed with Allianz comprehensive cover. My next renewal, I may consider other insurance companies fir better quality service. The outsource service was hopeless.

I have a SERIOUS Work Injury, My claim was accepted. Then they found out that the injury is in my neck , A Degenerative Trapped Nerve with narrowing. (Which has me on complete bed rest) They had me see a dodgy IME, whom did a report saying how much pain I’m in, then at end of report said I was fine to work. They also had a Private Investigator following my daughters around thinking they were me! Makes me so angry. Considering I’m in bed, they could have just knocked on my door and found me in bed. They have never offered me fuel for appointments, or accommodation. They never answer my calls/ emails etc. I had another IME , saying my WPI 18% - it will be higher now, as I have been awaiting for Alianz to accept liability and pay for the surgery, that I’v needed since August 2023. I’m on so much medication, iv lost 20kilos plus. And now there trying to stop my WC payments. I’m absolutely disgusted with your system and how you operate. I’m deteriorating in pain and suffering, and it’s affected my mental health. I will be also putting in a formal complaint. All you needed to do was pay for the surgery via my neurosurgeon. I could of been back on my feet by now. Yet your just trying to sweep me under the carpet. This is appalling behaviour.

Easily the worst insurance company to deal with. Going on 2 months with two claims. 4 times sitting on hold for a hour or so with a promise of a call back and still no call back. It will be a very happy day once my claim is finished and I get a new insurance company!!! Don’t waste your time with these pelicans

I had a very heartbreaking experience after a tenant left my house like a crime scene. The punch hole in the bathroom door was consistent ent with the entire house which was a wreck. The floor boards pulled up and replaced with cheap broken board with holes throughout, in the front bedroom is another sample. Yet Allianz treated me coldly despite the video walk through and close up photos- all time stamped. The front door lock broken and whole house left open for days, not even secured by the agent who hid the damage for it would reflect on her. Alliance refused this obviously strong claim. Pure evil! I’m a nervous wreck- especially due to the drawn out painful process that f trying to make a claim and being treated so badly by Allianz

Worst insurance company I have ever experienced, cancelled your 8 years insurance coverage without even giving you a call, they said letter and email has been sent, but never received. And not even worth a call even after being a customer for 8 years.

Hotline staff is extremely rude, like a gangster.

i call to find out about my claim and they send me through to another number, where i am on hold for 30min to a hour before they just simply hangup, i am beyond frustrated and disappointed with this service, not a soul cares about you here.

This mob is fairly useless, endless wait times on hold sometimes 40 plus minuties, constantly having repeat yourself over and over, a part from 2 calls out of more than 10 it was a total pain to make this claim and get feedback on how claim was going

The most fraudulent insurance company on the planet. We have been paying premiums for years and they knew all the time they would never cover us. Allianz you would want to refund us plus interest really quickly or the ACCC fines will be hundreds of thousands of dollars. To call you dogs will be too nice. You are just plain criminals.

Allianz had a technical glitch yesterday and today (19 May and 20 May 2026), where double payments were deducted from customers, while multiple emails were sent to many customers advising no payment had been made and that customers should go online to make a payment. This has caused the Allianz phone lines to be highly congested - with long wait times - with customers trying to find out why this has occurred.

At no time has the Allianz Communication/PR team sent apology emails to customers, or put notifications on their socials, to advise of the errors that they are very well aware of. This is basic PR good practice, and Allianz has failed.

With Allianz being such a large organisation (and presumably with a large communications team), this is completely unacceptable, and indicates contempt for its customers.

I hope customers will be fairly compensated for this inconvenience.

I went to Autobody Shop in Brisbane twice for an assessment of my BMW Z4, and none of the Allianz assessors showed up on either visit. They gave me a time to drop off the car, but there was no follow-up or updates, and the communication was very poor. The service was frustrating and not what I expected. I wouldn’t recommend Allianz Insurance to anyone based on this experience.