Alfreds Carpet One Floor & Home Reviews 

29
TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

We were very pleased with the quality of carpet we recently had installed. The whole experience was a positive one. From the initial experience in store, throughout installation and after sales serv... See more

Company replied

Rated 5 out of 5 stars

We were thoroughly satisfied with the help of Susan, at the store with picking out the carpet we finally chose. The installers were fantastic, working straight through meals in order to get the job do... See more

Company replied

Rated 5 out of 5 stars

When we entered the store on Hyde Park Road, we were under a lot of pressure needing flooring due to an insurance loss. After explaining the situation, time line and special circumstances, Don had us... See more

Company replied

Rated 5 out of 5 stars

We had about 600 sq.ft. of Flexi-Plank installed on our basement floor family room, office and spare bedroom with another 600 sq.ft. of engineered hardwood installed on our main floor condo bedroom, d... See more

Company replied

Company details


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

29 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(29)

0 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Quality product and instalation

We were very pleased with the quality of carpet we recently had installed. The whole experience was a positive one. From the initial experience in store, throughout installation and after sales service.

September 20, 2018
Unprompted review
Alfreds Carpet One Floor & Home logo

Reply from Alfreds Carpet One Floor & Home

Brian & Marilyn,
Thank you for your review.
Don (and Jon, your installer) are happy to have made your carpet experience a positive one from start to finish.
Enjoy!
Kathy
@Alfreds Carpet One

Rated 5 out of 5 stars

The product is good and the customer…

The product is good and the customer service and installation associates were nice and professional

August 14, 2018
Unprompted review
Alfreds Carpet One Floor & Home logo

Reply from Alfreds Carpet One Floor & Home

Thank you for your review Tunde. Enjoy your new Tile & Done flooring in your lower level.
Kathy @ Alfreds Carpet One

Rated 5 out of 5 stars

Excellent Job

June 26, 2018
Unprompted review
Alfreds Carpet One Floor & Home logo

Reply from Alfreds Carpet One Floor & Home

Thank you for the review. Enjoy your new rec room carpet!

Rated 5 out of 5 stars

We were thoroughly satisfied with the…

We were thoroughly satisfied with the help of Susan, at the store with picking out the carpet we finally chose. The installers were fantastic, working straight through meals in order to get the job done. We really commend their work ethic and would not hesitate to recommend Alfred’s Carpets tofriends and family for future jobs. Thanks again.

June 20, 2018
Unprompted review
Alfreds Carpet One Floor & Home logo

Reply from Alfreds Carpet One Floor & Home

John & Maria,
Thank you for your kind words in your review. I know both Susan and our installers, Bill and Nathan always strive to do their best for our customers. Glad to hear you are totally satisfied with our service.
Enjoy your new carpet !
Kathy
@Alfreds Carpet One

Rated 5 out of 5 stars

Experienced

Experienced, knowledgeable, prompt and efficient service!

April 18, 2018
Unprompted review
Alfreds Carpet One Floor & Home logo

Reply from Alfreds Carpet One Floor & Home

Hi Warren,
Thank you for your review.
Enjoy the new carpet in your Living room and Dining room.
Kathy
@ Alfreds Carpet One

Rated 5 out of 5 stars

Great store

Great store, great selection, & great service. Thank you Susan for you guidance and expertise in helping me choose the perfect carpet and area rug.

March 23, 2018
Unprompted review
Alfreds Carpet One Floor & Home logo

Reply from Alfreds Carpet One Floor & Home

Thank you for your review Christine. Susan will be pleased to know she helped you find the perfect carpet and rug for your home.
Kathy
@ Alfreds Carpet One

Rated 5 out of 5 stars

Easy to deal with in store

Easy to deal with in store. Installation crew was very professional and efficient.

March 23, 2018
Unprompted review
Alfreds Carpet One Floor & Home logo

Reply from Alfreds Carpet One Floor & Home

Mike & Lisa,
Thank you for your review. Enjoy your new carpet !
Kathy @ Alfreds Carpet One

Rated 5 out of 5 stars

Have had Alfred's put in laminate…

Have had Alfred's put in laminate flooring in our family room and recently we put a runner on the stairs. They do a great job and would highly recommend them!

March 16, 2018
Unprompted review
Alfreds Carpet One Floor & Home logo

Reply from Alfreds Carpet One Floor & Home

Rick & Linda
Thank you for the recommendation . We hope you enjoy your new carpet on the stairs.
Kathy
@ Alfreds Carpet One

Rated 5 out of 5 stars

Friendly and knowledgable service from …

Friendly and knowledgable service from beginning to end. We are thrilled with our new carpet!

December 16, 2017
Unprompted review
Alfreds Carpet One Floor & Home logo

Reply from Alfreds Carpet One Floor & Home

Hi Shelley,
We are glad to hear you are 'thrilled with your new carpet' .
Enjoy,
Kathy
Alfreds Carpet One

Rated 5 out of 5 stars

I had great advice from the in-store …

I had great advice from the in-store staff who helped me quickly find what I needed based on my criteria, and gave me a good price and quick delivery. I appreciated their follow up and follow through, as well as the efficiency of the whole process from inquiry to order to pick up. I would absolutely use them again. AND the carpet looks great in my home!

September 11, 2017
Unprompted review
Alfreds Carpet One Floor & Home logo

Reply from Alfreds Carpet One Floor & Home

Good morning Sarah.
Thank you taking the time to give us a great review. Susan enjoys helping her customers find just the right carpeting for their homes. Good to hear it looks great!
Regards,
Kathy @ Alfreds Carpet One

Rated 5 out of 5 stars

A Stellar Experience

The staff were stellar in their ability and willingness to help us select the perfect carpet to enhance our home decor. They are friendly, knowledgable and willing to help out above and beyond the norm.

July 11, 2017
Unprompted review
Alfreds Carpet One Floor & Home logo

Reply from Alfreds Carpet One Floor & Home

Don & Kathy,
Susan and our team at Alfreds Carpet One Hyde Park were happy to help you find the perfect carpet for your home.
Thank you for your kind words and we hope you enjoy your carpets for many years to come.

Kathy
@ Alfreds Carpet One

Rated 5 out of 5 stars

A Top Knotch Business

Everything from purchasing to installing went smoothly. Installers were very helpful & knowledgeable about the product selected.
Would highly recommend Alfreds Carpet to anyone.

June 20, 2017
Unprompted review
Alfreds Carpet One Floor & Home logo

Reply from Alfreds Carpet One Floor & Home

We, at Alfreds, are glad your carpet purchase (Don) and installation (Gord & Gary) went smoothly and you found our installers knowledgeable. Thank you for the recommendation.

Rated 5 out of 5 stars

Great experience

Great experience, no pressure sales and top quality product, service & installation.

April 28, 2017
Unprompted review
Alfreds Carpet One Floor & Home logo

Reply from Alfreds Carpet One Floor & Home

Thank you for your review Mary. Glad we could make your new carpet purchase a 'Great Experience' for you.
Enjoy!
Kathy at Alfreds Carpet One

Rated 5 out of 5 stars

We will definitely be back.

The carpet installer was very conscientious in making us aware of how things would be completed. They were quick, professional, and very personable, including with our furry family member.

Love the carpet. The whole experience was easy and pleasant.

April 19, 2017
Unprompted review
Alfreds Carpet One Floor & Home logo

Reply from Alfreds Carpet One Floor & Home

Hi Steve & Marion,
We are glad we could make your carpet experience easy and pleasant.
I'll let both Sue (your salesperson) and Jon (your installer) know you 'Love the Carpet'.
Look forward to seeing you again.
Kathy
Alfreds Carpet One

Rated 5 out of 5 stars

Owner was amazing to work with

Owner was amazing to work with, provided recommendations when we were unable to decide, and was able to be contacted when we needed him! Highly recommend and will be returning when we renovate the next floor in our house!

April 5, 2017
Unprompted review
Alfreds Carpet One Floor & Home logo

Reply from Alfreds Carpet One Floor & Home

Thank you for your review Steve & Crystal. Don will be glad to hear that you are happy with his recommendations and will be returning when it's time to do your next floor.
Sincerely,
Kathy
Aflreds Carpet One

Rated 5 out of 5 stars

1200 sq. ft. of new flooring

We had about 600 sq.ft. of Flexi-Plank installed on our basement floor family room, office and spare bedroom with another 600 sq.ft. of engineered hardwood installed on our main floor condo bedroom, den and living room. We are very pleased with the product and with Jorge the installer. Our recommendations are passed on to you to benefit from quality product and workmanship.

February 24, 2017
Unprompted review
Alfreds Carpet One Floor & Home logo

Reply from Alfreds Carpet One Floor & Home

Mr & Mrs. Harding
Thank you for your review. Glad to hear you are happy with your Flexi plank and Hardwood flooring choices. I'll let Jorge know you were pleased with his installation / workmanship.
Kathy
at Alfreds Carpet One

Rated 5 out of 5 stars

Very good service.

Very good service both in the early stages and after the installation.

February 9, 2017
Unprompted review
Alfreds Carpet One Floor & Home logo

Reply from Alfreds Carpet One Floor & Home

Chris & Vicki
Thank you for taking the time to submit a review. Susan will be glad to know you were pleased with her service.
Enjoy your new carpets
Kathy @ Alfreds Carpet One

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look