Abt Electronics Reviews 

Five-Star Service, Obviously: A Masterclass in Selling Used Appliances at New Prices"

In December 2025, I purchased two washers and dryers. One malfunctioned four times; the other, twice. One was replaced. Hundreds of hours were sacrificed to calls and technicians. In January 2026, I bought a two-door refrigerator. It is deceased. The technician arrived yelling profanities at my door—I have the video. That, apparently, is their standard of professionalism. I was compelled to discard my food, as the store saw fit to communicate nothing. I have called repeatedly, at considerable personal cost, only to receive a fresh version of events with each attempt—from the maintenance man to the manager, no answer was to be found. finally I reached someone on Friday, they will fix my broken refurbished refrigerator in a month!!!! The drama continues, for they simply do not care. Three new appliances, broken within two and six months respectively. My conclusion: they sell used, refurbished, or returned goods. This is a scam store. Rather than having customers wait months for a part, they should do the decent thing and honor a replacement for these used appliances. Stay away—nay, flee—from this nightmare they will gladly install you in.

I purchased a GE dryer and it was delivered yesterday afternoon, 10/15/26. After installation and inspection, I found that it has scratches, was dusty, and fingerprints. The dryer that I paid nearly $1,000 for, wasn’t brand new out of the box!! Extremely frustrating and not satisfied!! How could you sell a loyal customer a used dryer!! I have purchased several items in the past, however, this is my last one. 😮

Based on my review, Abt reached out to me in reference to the dryer. They replaced it a week later with a brand new one out of the box. I appreciated that, and I am now a satisfied customer. Thank you Abt Electronics!😊

Exceptional service from Eva Debowski!
Purchasing from Abt was a breeze thanks to Eva Debowski. She went above and beyond to help me finalize my payments quickly and expedited the shipping process so my order would arrive before my travel date. Her communication was immediate and efficient. Top-notch customer service—Abt has definitely earned a loyal customer.

The comments about ABT service are correct. They are undependable and repeated visits are necessary. They have fabulous showrooms and great products where you can compare many choices. But the custom kitchen and their service people are mediocre at best. Repeated calls back and forth to confirm the accuracy of orders in the Custom Kitchens Department were required to get a correct order. The installation people were prompt and clean and efficient. But it's now taken four service calls to get our refrigerator door to work the right way. Most recently, they needed to replace some hooks that affix a panel to the door of our Sub-Zero fridge. They were here 4 weeks ago for the third time to make the door right. They promised the needed parts be ordered and they would be back in a week or two. Not having heard from them, I called today. They haven't even ordered the parts. They really deserve to be dinged for their service. Buy from them if you want. But I would never have them provide service that you have to pay for.

I have been a customer of Abt for more than 20 years and have purchased several major appliances from the store over those years. While their prices can be competitive and the selection of merchandise they offer is exceptional and the sales people are helpful and knowledgeable, I have noticed that the costs associated with delivery and installation have become extremely inflated and excessive. I recently purchased a GE Profile kitchen package during the company’s Labor Day Sale, totaling nearly $5000 after rebates, and store discounts. For delivery and installation, there was an additional $800 added on for installation materials for 4 appliances and removal and recycling of existing appliances. Even after the sales associated removed and lowered those charges, I was still left with approximately $650 in installation fees. For the refrigerator alone, I was charged $258 for a waterline and waterline kit and removal of my existing GE refrigerator. Comparable GE profile refrigerator kits can be found at GE, home improvement, and other online stores for between $18 and $50 for those same parts — a fraction of what Abt charges. I contacted customer service to ask if I could purchase those required parts myself and was told, “no,” I have to use their parts if Abt does the installation. After a little research, I found that Abt competitors that provide the same products, charge far, far less for installation, if at all. Lesson learned. Next I’ll shop where it won’t cost me close to 15% of the purchase price for installation.

Ordered one item from ABT Electronics in Glenview, Illinois (5/20/26). I asked twice (2 times) before ordering NOT to be placed on ANY mailing list.

Even before the item came, I got email junkmail advertisements. I used the 'unsubscribe' button each time. I have continued to receive additional email junkmail advertisements (I think 5 or 6 more, now) and continued to use the 'unsubscribe' button each time. I also sent an email of the "What the hell is wrong with you. Stop sending advertisements." variety.

Today,8/18/26, I received yet another email junkmail ad. I suggest people boycott this company unless they really, really like junkmail advertisements.

I called Abt when the ice maker I purchased there stopped working.
Abt appointment 1 - technician unable to repair and stated a $800 part is needed.
Abt appointment 2 - technician installed part but Ice maker still not working. The technician said he’d call back in two days to see if the ice maker had started working because sometimes that happens. The technician damaged the cabinet we found out later. He never called back.
Abt appointment 3 - my wife mentioned to technician that the water dispenser in the ice machine was not working. The water inlet was clogged.
The part was never needed, however Abt threatened to turn to collections if I didn’t pay for the part. I’ve spent more than $50k at Abt over the years. I wish I hadn’t.

The sales reps don't care about helping make sure you order the right appliance and get it installed correctly for your particular situation. The greedy jerks just want to squeeze as much money out of you as possible.

I purchased a Frigidaire oven that was on recall. Had 5 service calls between ABT and Electrolux before return approved. Replaced by purchasing GE Profile 935. The broiler flame came on during bake cycle and since I occasionally bake with parchment paper did not want. Called and spoke with mgr who could not confirm if that was how oven should work. While waiting for confirmation replaced with lower gradeGE700. The first two came with damage to frame. The third just little dirty. The overall appearance not what I was looking for. After several calls with mgr received a text saying the 935 was also faulty. It’s been 7 months of going back and forth receiving damaged and faulty appliances that could cause a home fire. I am going to reach out to Atty Gen Dept of Consumer Affairs to see what can be done. Will also reach out to BBB. Something is not right here. I am owed a $500 refund for downgrading but that is not the biggest issue here. I purchased two high quality ovens and both were damaged goods. Not sure what to expect with third oven other than the noticeable quality is not the same.

We had duct cleaning done by Drey and Freddie. We moved into a home that had not had the ducts cleaned for 50 years, and the previous owner had multiple pets and construction done. To tell you they were dirty was an understatement. Drey and Freddie did such a phenomenal job. It was a bigger job than they expected, and they explained everything each step of the way. They left our house in immaculate condition and gave us lots of pro tips on how to keep our air quality good, maintain our AC, and even helped clean our filters (not regular paper ones)and showed us how to care for them.

I have used another reputable Chicago company before, and I was very happy with their service, but decided to use ABT because we had just purchased an AC unit from them. The other duct company said they couldn't guarantee that the AC / coil would not be damaged during the duct cleaning with this level of debris. I am so happy I called ABT. Well worth it. It cost a little bit more, but the service and professionalism was above and beyond the previous company. I highly recommend. 6 stars!!!!

I have been a big fan of Abt's, but I'm really losing faith in them. On July 8 I set up an appt to have a wine cooler repaired. Wasn't able to get an appt until 7/13. Since that was the first appt I could get, I took it but explicitly explained I had a doctor appt, and the only time I wasn't available was 11:30am-12:30pm. So I get a text the morning of 7/13 that Abt will be here between 11:30am-2pm. Abt used to be better than this. I rescheduled my doctor appt for 2wks, and Abt tech comes out. He tells me he can't fix, that the unit needs to be pulled out from the wall and 2 techs will be needed to rebuild it. They can't fit me in until 7/25/26. I rearrange my schedule for 7/25/26 to accommodate Abt.

On 7/25/26, one person shows up, tells me he is unable to fix the wine cooler, that it needs to be pulled from the wall and repair/rebuild needs 2 people. He was apologetic and left. Now Abt Appliance is saying they can't come out until 7/28/26. I used to be a big fan of Abt, and highly recommended them to anyone who asked. I'm really disappointed in Abt and won't be referring them any more.

After spending an hour researching the perfect TV, Capital One Shopping said they would give me $100 back if I buy the TV from this weird ABT company. I triple checked that it was the exact same TV and bought it. Then I received a very weird email stating: "Unfortunately, we have encountered a problem validating your credit card information. We are unable to complete your order without verifying this information with you." Even though I already got the receipt and the payment went through on my card. They said I must contact them within 24 hours. I responded immediately. They didn't respond for a day later saying that I didn't respond (and my response is in the body of their email LOL) and the order was cancelled, even though I've already been charged. So, I go to the live chat, and they tell me I have to contact the verification department not her. So, I tell her I already have, they just ignored me. So she says she'll email them and have them contact me. They don't. I hope I don't have to go through cancelling my card again, because I've got autopay on about 20 things!

I had a fantastic experience with the Abt delivery team at my home in Morton Grove. The driver, Andy Gonzalez, and his helper, Joshua Alvarez, gave me a helpful courtesy call right before arriving so I knew exactly when to expect them. They were highly professional, delivered my new refrigerator perfectly, and took care of the old appliance removal and recycling quickly and efficiently. Great service all around from Andy and Joshua!

Wow! Abt price was the lowest for a great garbage disposal recommended by Consumer Reports. The customer representative was awesome and the shipping was prompt. I’m a pleased customer.

Our Samsung fridge had quit making ice and one of the solutions was to change the water filter...oops, we hadn't changed the filter in the 5 years we had owned the fridge. I googled where to buy a filter and Amazon was top of the list, then I saw Abt Electronics next. So I compared the two. The price was the same and although, there is a HUGE Amazon warehouse about a mile away, Abt could deliver 2 days earlier, so I gave them a try and everything went perfect! The new filter is installed and the fridge is again making ice. Would purchase from again.

Very efficient. Pleasant interactions. Well done, couldn't ask for a better removal and installation!

Exceptional service! Best I’ve seen.

Great shopping experience and delivered on time.

The installers were right on time. They encountered a problem removing out old stove and knew exactly what to do. They instructed us on the procedure when you get a new stove and also told us we could reach out for help any time. This was definitely the best delivery and installation of an appliance we have ever had.

After a stock issue with my order, one of the ABT managers, Dan, personally contacted me to address the situation. He was incredibly helpful and quickly resolved the issue with my order. While the initial experience was rocky, Dan's excellent customer service and dedication to making things right really impressed me. Thank you, Dan, for stepping up and fixing the problem. I now better understand why you have been in this business for 90 years