Optimex Services Reviews 

In line with the majority it seems that LIDL are on a slippery slope.
Took too long for a reply from their partner Optimex and they said they will refund but this hasn't been received.
They are saying that they don't have the item in stock despite having them in Lidl shops.
The item a driller - black version, has a 5 year warranty and stopped functioning after 8 months.
I used it very rarely. Say 4 times in this period since I have other ones. Bought this to have a spare.
I'm disappointed and won't bother buying any electronic devices.

I lost one one beard trimmer from Lidl. I contacted optimex as it wasn't an replacement item available from their shop.
I had a very pleasant reply to my email. They would send the replacement part for free at no cost. I couldn't ask for more. Very happy Lidl customer 😀

The after-sales service is terrible. They provide after-sales service for Lidl appliances. I bought an ice maker that broke down after only one month. They promised a refund, but I waited a month and still haven't received it. They don't reply to emails either. The only solution is to file a dispute with your bank, and you'll receive a refund soon.

Another abysmal experience with Lidl passing the buck.
Spoke with Customer services at Lidl who wouldn't advise me why I couldn't return a faulty Steam Generated Iron to my local store within 30 days for a refund .
Optimex got involved . Days and weeks went by after they sent me an email to advise me they couldn't send replacement and to send bank details for refund . Never happened despite many emails so Monzo got involved . My advice is don't mess with this company for refunds . - Get you bank involved . Easy to do on a banking app in the UK Send them the receipts and promises ( emails ) and they will raise a Chargeback for you and your refund will be actioned promptly. 👌

Bought a faulty saw from Lidl. Contacted support and was forwarded to Optimex services. 45 days and multiple follow ups later still havent received the promised refund or any other resolution. Pointless company.

​I had a very poor experience trying to resolve an issue with a Livarno Laser Projector. The item is covered by a 3-year warranty, but the Service Partner's handling of the claim was unacceptable. It took contacting Lidl Customer Service directly to get any acknowledgment of the "inconvenience" and poor service provided by their partner. While I received an apology and a small gesture of goodwill from Lidl for the trouble, the actual service partner failed to meet the basic standards you expect when a product fails. Save yourself the hassle and be wary of the warranty support for these items.

Parkside Performance drill 20v was faulty, made a complaint about it. Lidl sent it to Optimex, Optimex got in contact, saying they did not have a replacement and that they would refund me withing 14 days. They haven't paid me back after 3 weeks nor have they replied to my emails. Strange Lidl has this company as there service organisation for Parkside products. Think before you buy one of those.....

I purchased a carpet cleaner from Lidl, unfortunately when I unpacked the cleaner parts where missing so I made contact with Lidl customer services they advised they would put this right, a couple of days later I recieved an email from Optimex services stating the missing parts where not available so I should dispose of the item and they would refund the full cost of my purchase, although I have sent Optimex the proof of purchase they asked for they have not refunded my money and after several attempts to resolve this matter they are now ignoring my emails, so I am left without either the goods or the money

Complete joke company. Below china quality products, and NEVER responds to mails

I placed an order with Lidl online, and the products were delivered by Optimex. When they arrived, one of the products turned out to be broken. That can of course, happen during transport. I contacted Lidl, and Lidl told me I had to get in touch with Optimex. Odd, because I bought it from Lidl, but anyway. Optimex was supposed to reimburse the broken product and refund the money; after I emailed them my details, I never heard anything back, not even after several follow-ups. Got back in touch with Lidl again, and now they’re also nowhere to be found…

In short, both parties are first-class bunglers

Very disappointing experience. I contacted the company several times by email regarding a warranty issue, but no one ever replied. It’s unacceptable and unprofessional for such a large company to ignore customer messages. This shows a lack of responsibility and poor customer service.

I've received £19.99 from "Optimex Services P" as it showed on my bank statement. Turns out this is a refund from Lidl.

I recently purchased an electrical item with a food shop and didn’t get a receipt,after contacting the company after the item was faulty I gave them my details and was fully refunded,very impressed and would definitely recommend

I had a window vacuum that had developed a fault outside of the 12 month period where I could return it to the Lidl store I'd bought it from. I phoned this company and explained what had happened to the window vac. The lady I spoke to was friendly, polite and very helpful. She took my details and a couple of weeks later I received a replacement. I'm very happy with the service I received.

I reported a fault after giving all the details including barcodes etc and receipt details.
Without a quibble they sent me replacements What a company will certainly buy from them in the future

The goods arrived pretty quick, but ony a third of what they said were in the pack. I have sent 3 emails over the last month, so they can't blame coronavirus as they have had plenty of time to respond, but each one has been completely ignored.

The result is that what I have has worked out very expensive and they have got away with it, because I am in Spain and they are hiding in Germany, this just highlights the problems of dealing with companies in other countries to your own.

My advice is avoid this company like the plague as they have no customer service etc and are not worth dealing with.