Notarize.ca Reviews 

1,147
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 262 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the professional staff for being exceptionally patient, friendly, and supportive while carefully guiding them through each virtual notarization step. Consumers truly appreciate how fast, convenient, and entirely stress-free it is to schedule appointments and handle important legal documents directly from home. Many people highlight that the service easily accommodates last-minute needs with extended hours and efficient turnaround times. However, some people mentioned experiencing frustrating scheduling issues, such as unexpected appointment cancellations or professionals failing to show up on time. A few reviewers also noted occasional technical glitches and error messages when trying to access their scheduled online video sessions.

What people talk about most

Service

Consumers find service to be positive, describing it as fast, convenient, and easy to use. Reviewers... See more

Staff

Customers consistently note positive experiences with staff, highlighting their professionalism, patience,... See more

User experience

Clients share positive opinions on user experience, highlighting how smooth, fast, and well-organized the... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting that representatives are patient,... See more

Booking process

Customers had positive experiences with booking process, highlighting that scheduling appointments was... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We booked an appointment 11 pm on Tuesday, for 8 am on Wednesday, paid less than $50 CAD. Next morning, we got up 15 before thanks to the reminder, logged in to the system and waited for the portal... See more

Company replied

Rated 5 out of 5 stars

Jazmin was great. There was an issue with our document that we uploaded when we booked our appointment and we were contacted almost immediately with plenty of notice to correct it. Jazmin showe... See more

Company replied

Rated 5 out of 5 stars

I honestly wasn’t sure what to expect, but the whole online notarization process turned out to be super smooth. It was easy to upload my documents, and the notary was really friendly and patient. They... See more

Company replied

Rated 5 out of 5 stars

I was honestly impressed with how easy the whole process was.I needed help with a notary package for my Will and Powers of Attorney, and everything was handled in a clear, simple, and professional way... See more

Company replied


Company details

  1. #3 of 3 best companies in Notary Public
  2. #3 of 3 best companies in Commissioner for Oaths

Written by the company

Get your documents notarized today with Notarize.ca, Canada's top provider of online notary and virtual commissioning services. We can notarize your affidavits, statutory declarations, certified true copies, wills, powers of attorney and more in just minutes - and all online! Only $36.99 for the first notarization and $21.99 for each additional notarization. Book your appointment today!


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

1K reviews

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Replied to 20% of negative reviews

Typically replies within 1 month

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4.7

All reviews

(1,147)

238 reviews in the last 12 months

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Rated 5 out of 5 stars

Seamless Signing Experience

Hani made the signing process incredibly simple and stress-free. I highly recommend notarize.ca as and Hani in particular for anyone looking for reliable and convenient commissioning services!

August 6, 2026
Unprompted review
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Reply from Notarize.ca

We’re delighted to hear that Hani made your signing process simple, smooth, and stress-free. It’s especially great to know that his professionalism and attention to service made such a positive impression.

We truly appreciate your strong recommendation of both Notarize.ca and Hani. We’ll be sure to share your kind words with him. Thank you for choosing our services, and we look forward to assisting you again in the future.

Rated 1 out of 5 stars

Beware of this company's negligent practices

Extremely disappointed with Notarize.ca (owned by Downtown Notary) and their notaries. The notary on the platform instructed us in writing to mail original documents via Canada Post while explicitly warning against using the 'Signature on Receipt' option in bold letters. As a result, our original signed Wills were permanently lost in transit. We've spent countless hours contacting financial and government agencies to place a potential fraud alert on our accounts. We've reported this to various regulatory agencies and filed a complaint with the Law Society. Meanwhile, not only are we at increased risk for fraud, our wills will have to be redone at an added expense. They have refused to refund our money. Steer clear!

ETA - Notarize.ca has responded to our review. This company continues to push the blame onto Canada Post. It was their negligent mailing instructions that led to the loss of our personal information. They claim that they've reviewed and changed their practices - great, but what about us??They have provided a partial refund which is nowhere near enough to make up for the harm caused or to cover the hundreds of dollars to draft new wills. Continue to STEER CLEAR!

June 12, 2026
Unprompted review
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Reply from Notarize.ca

Hello Maria,

We're sorry to hear about the loss of your documents in transit, and we understand how serious this is.

For clarity on a few points: Canada Post lost the package, and we opened an investigation with them directly; they were unable to recover the documents. We have refunded the service fees associated with the Wills execution. The fees for the completed notary services were not included in that refund.

We've since updated our shipping protocol for original estate documents to require signature on delivery.

We wish you the best in getting your wills redone.

Rated 1 out of 5 stars

DONT USE NOTIRIZE.CA

DONT USE NOTIRIZE.CA. I AM IN HURRY AND THYE CANCEL MY APPOINTMENT LIKE INDIAN BECOSE I DONT WANT TO STATE MY CLEAR LOCATION. THEY F DORK AND THEY HAVE CREATE ME A BIG PROBLEM FOR A FILE I NEED TO FILE TODAY URGENT . I WILL MOST PROBABLYT SUE THEM THOSE FXXX

July 17, 2026
Unprompted review
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Reply from Notarize.ca

Hello, Robert, thank you for taking the time to leave a review. Under O Reg 431/20, we're required to confirm the deponent's location before proceeding with remote commissioning, and we were unable to complete the appointment without that information.

Rated 1 out of 5 stars

waited 2 hours for appointment slot for no show on notary…

waited 2 hours for appointment slot only for the notary to not show up. no response from customer support or call back.

July 1, 2026
Unprompted review
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Reply from Notarize.ca

We sincerely apologize for the frustration and inconvenience you experienced. Waiting two hours for your appointment, only to have the notary not arrive and then receive no response or follow-up from customer support, is understandably very disappointing and not the level of service we strive to provide.

We take this feedback seriously and regret that we let you down. Your time is valuable, and you deserved timely communication and reliable service.

Thank you for bringing this to our attention. We hope to have the opportunity to provide you with the professional and dependable service you should have received.

Rated 5 out of 5 stars

Good handy option from the comfort of…

Good handy option from the comfort of your home.

October 30, 2025
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Reply from Notarize.ca

Thank you for your feedback. We’re glad to hear you found our service to be a convenient option that allowed you to complete everything from the comfort of your home. Providing an easy and accessible experience for our clients is important to us, and we’re pleased we could meet your needs.

Rated 5 out of 5 stars

timothy was helpful and detailed

timothy was helpful and detailed. he kept to the task, and was fast.

February 26, 2026
Unprompted review
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Reply from Notarize.ca

We’re delighted to hear that Timothy provided you with helpful, detailed, and efficient service. It’s great to know he remained focused on your needs and completed the process promptly while ensuring everything was handled thoroughly.

We truly appreciate you taking the time to share your experience and look forward to assisting you again in the future.

Rated 5 out of 5 stars

Had a good experience

Had a good experience. Fast, efficent, and reasonably priced. Would use again.

March 16, 2026
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Reply from Notarize.ca

We’re pleased to hear that you had a good experience and found our service fast, efficient, and reasonably priced. It’s especially rewarding to know that you would choose to use our services again.

We truly appreciate you taking the time to share your experience and look forward to assisting you in the future.

Rated 5 out of 5 stars

Great service

The notary (Timothy) was very helpful, patient and efficient. We were done after 15 mins. Actually the whole experience from taking the appointment until receiving the notarized document was extremely smooth.

April 16, 2026
Unprompted review
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Reply from Notarize.ca

Thank you for your kind feedback. We’re very pleased to hear that Timothy provided you with a helpful, patient, and efficient service. It’s great to know the appointment was completed quickly and that the entire process—from booking your appointment through to receiving your notarized documents—was smooth and seamless.

Rated 5 out of 5 stars

Straightforward Procedere

Professional contact, straightforward procedure. Highly recommended.

April 7, 2026
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Reply from Notarize.ca

Thank you for your feedback. We’re pleased to hear you found the service professional and the process straightforward. We truly appreciate your recommendation and are glad we could provide a smooth experience for you.

We look forward to assisting you again in the future.

Rated 5 out of 5 stars

A very usefull service

A very usefull service, easy, cheap and fast.

April 2, 2026
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Reply from Notarize.ca

Thank you for your feedback. We’re glad to hear you found the service easy, fast, and cost-effective, and that it met your needs well. We truly appreciate you taking the time to share your experience and your kind recommendation.

Rated 5 out of 5 stars

nothing

its good, thanks

March 29, 2026
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Reply from Notarize.ca

Thank you for your feedback. We’re glad to hear you had a good experience. We appreciate you taking the time to share your comments and look forward to assisting you again in the future.

Rated 3 out of 5 stars

Spelling error

The service is convenient and quick. In our case however, the documents came with our Province of residence miss spelled forcing us to get them reissued. Luckily, this was discovered before we submitted them to the court.

April 3, 2026
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Reply from Notarize.ca

Thank you for taking the time to share your feedback. We’re glad to hear you found the service convenient and quick. However, we’re very sorry to learn about the spelling error on your province of residence and the inconvenience this caused in needing the documents reissued. We understand how important accuracy is, especially for court submissions, and we appreciate that you were able to identify the issue before filing.

Rated 2 out of 5 stars

Unprepared

I believe a notary should understand and explain what is needed in every situation. One form needed to be signed in person not digitally, so it was rejected. I also didn't have everything else required to register the car with Service Ontario. Notarize.ca should inform their customers so they are perfectly prepared if they actually are educated in law practices.

March 31, 2026
Rated 5 out of 5 stars

It was so easy and I didn't have to leave my home.

I had been trying to get a document notarized from a different company, and we went back and forth about 10 emails. It was a different experience all together with notarize.ca. It was all done in one shot. They answered all my questions, and I would highly recommend using them!

January 20, 2026
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Reply from Notarize.ca

Thank you for sharing your experience. We’re very pleased to hear that your process with Notarize.ca was smooth and efficient, especially after your previous challenges elsewhere. It’s great to know our team was able to answer all your questions and complete everything in one step, making the experience straightforward and hassle-free.

We truly appreciate your recommendation and are glad we could provide a better experience for you.

We look forward to assisting you again in the future.

Rated 5 out of 5 stars

It’s extremely convenient.

First-time user. The system is well-designed and user-friendly. It’s very easy and efficient to use. The notary was very professional and friendly. It’s extremely convenient. I’ll definitely use this service again in the future.

April 6, 2026
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Reply from Notarize.ca

Thank you for sharing your experience as a first-time user. We’re delighted to hear that you found the system well-designed, user-friendly, and efficient, and that the overall process was convenient for you. It’s also wonderful to know that the notary provided you with a professional and friendly experience.

We truly appreciate your kind words and are especially pleased to hear you plan to use our service again in the future. We look forward to assisting you next time.

Rated 5 out of 5 stars

the person was very courteous and…

the person was very courteous and efficient and kind

April 5, 2026
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Reply from Notarize.ca

Thank you for your feedback. We’re pleased to hear that you received courteous, kind, and efficient service. We truly appreciate you taking the time to share your experience and are glad we could assist you.

We look forward to helping you again in the future.

Rated 5 out of 5 stars

Fast and efficient.

Fast and efficient.

April 2, 2026
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Reply from Notarize.ca

Thank you for your feedback. We’re glad to hear you found the service fast and efficient. We appreciate you taking the time to share your experience and look forward to assisting you again in the future.

Rated 5 out of 5 stars

Jazmin was very approachable and easy…

Jazmin was very approachable and easy to communicate with.

April 2, 2026
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Reply from Notarize.ca

Thank you for your feedback. We’re pleased to hear that Jazmin was approachable and easy to communicate with during your experience. We truly appreciate you taking the time to share your comments and are glad she was able to assist you effectively.

Rated 5 out of 5 stars

Quick, easy & professional

Quick, easy and reasonably priced. Couldn't ask for a better experience. Chantelle was great!

April 1, 2026
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Reply from Notarize.ca

Thank you for your feedback. We’re glad to hear you had a quick, easy, and reasonably priced experience, and that it met your expectations so well. It’s also wonderful to know that Chantelle made such a positive impression.

Rated 5 out of 5 stars

The Agent was very patient and helpful

The Agent was very patient and helpful. The online services are easy to navigate.

March 30, 2026
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Reply from Notarize.ca

We are happy you found our services and platform easy to use. Come again soon!

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