nesto mortgages Reviews 

353
TrustScore 4 out of 5

4.0

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Rated 5 out of 5 stars

Me and my wife can only speak with the biggest gratitude towards Elisha Salazar in the way he handled our mortgage from the beginning until it was paid off. He helped us during Covid when we were sic... See more

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Rated 5 out of 5 stars

I have made 11 RE transactions in the past ~20 years and never have I ever gotten the quality service, attention, and efficiency (and discount) that Nesto has provided us. Our mortgage advisor (Marc-... See more

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Rated 5 out of 5 stars

I had a great experience with Nesto. When we wanted to make changes to the mortgage, E.D. Salazar, a Senior Mortgage representative, made the entire process easier by fully explaining what needed to... See more

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Rated 1 out of 5 stars

Started a mortgage application online, but changed my mind. Not happy putting so much personal info online for a company I'd never heard of. So I stopped the application. Now, 3 months later, Nesto a... See more

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Company details

  1. Mortgage Broker
  2. Mortgage Lender

Written by the company

At nesto, we’re on a mission to offer a positive, empowering and transparent property financing experience, simplified from start to finish.


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4.0

Great

TrustScore 4 out of 5

353 reviews

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4.0

All reviews

(353)

33 reviews in the last 12 months

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Rated 5 out of 5 stars

Efficient and good client service

We needed to secure a mortgage within a very short timeline and Jeffrey Liu helped us out immensely. He made sure that our file was prioritized and he was on top of communicating with us always. He ended up securing a very good rate for us within the limited timeframe we had. Our experience with Nesto has been smooth and pleasant so far.

June 13, 2025
Unprompted review
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Reply from nesto mortgages

Hi Karen 👋

Thank you for your wonderful review! We’re so glad to hear that Jeffrey was able to prioritize your file and secure a great rate for you within your tight timeline. It’s fantastic to know that your experience with nesto has been smooth and pleasant.

Thanks for choosing nesto! ☀️








Rated 5 out of 5 stars

Scott W

Nesto was an amazing experience from the start as i was on a tight deadline. Jeffrey Liu and Nav were amazing to meet my deadline. There support during this process was priceless always available to answer my questions. I would highly recommend using Nesto and there great staff. Thanks for everything.

June 6, 2025
Unprompted review
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Reply from nesto mortgages

Hi Scott 👋

Thank you so much for your fantastic review! We’re thrilled to hear that Jeffrey and Nav were able to help you meet your tight deadline and provide the support you needed throughout the process. It’s great to know that their dedication made a positive impact. We truly appreciate your recommendation and are grateful for your kind words.

Thanks for choosing nesto – we're happy to have been part of your journey! 🏡








Rated 5 out of 5 stars

The Best

Truly an incredible experience working with Karun and Jessica in securing my dream home. I highly recommend Nesto. Everyone is exceptional

May 30, 2025
Unprompted review
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Reply from nesto mortgages

Hi Elvis 👋

Thank you for your amazing review! We’re so glad to hear that Karun and Jessica helped make securing your dream home an incredible experience. We truly appreciate your recommendation and are thrilled that our team could provide exceptional service. Congratulations on your new home, and thank you for choosing nesto! ✨








Rated 4 out of 5 stars

Lowest rate

Lowest rate, responsive customer service from knowledgeable staff. Easy to use portal for secure document submission. Promotional offers to offset the fees associated with switching lenders. Made the renewal process easy and cost effective.

May 23, 2025
Unprompted review
Rated 5 out of 5 stars

Great experience with Jean-Pierre

I had been having a terrible experience with my "big bank" as I needed to weigh options to sell and buy new or renew my existing mortgage. The bank was just far too siloed to be able to provide analysis and just wanted to sell me a product.

A friend recommended Nesto and Jean-Pierre and he was able to help me break down the options and make a decision.

I would highly recommend!

May 29, 2025
Unprompted review
Rated 5 out of 5 stars

When my bank advisor was incapable of…

When my bank advisor was incapable of understanding that my net pay is not my gross pay, and then proceeded to take three weeks to get the ball rolling on a mortgage - I gave up on them. Juan was fantastic to work with, was able to get things rolling in an afternoon. When droof of documents was becoming arduous, Juan stepped up and was able to guide me through several things to get final approval. Stephanie was also great to deal with, even if I was hard to deal with because I was stressed out of my mind. I simply will not be going back to my bank for a mortgage.

May 16, 2025
Unprompted review
Rated 5 out of 5 stars

Nesto is best

Communication is really easy. Karun.khanna is best broker. He helped me with mortgage and his guidance helped me with everything. Lastly no one can beat their rates
Thanks Nesto

May 13, 2025
Unprompted review
Rated 5 out of 5 stars

Perfect Experience

I went through Karun Khanna and he's probably the most helpful customer service representative that I've ever had. He walked me through the pros/cons very well, and got back to my questions and phone calls very quickly. I'm saving thousands of dollars in interest charges by going through nesto

May 9, 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic Mortgage Broker Experience

Fantastic Mortgage Broker Experience

We had a great experience working with Elischa at Nesto. He made the mortgage process simple and stress-free, guiding us through every step with clear communication and expert advice. He found us a great rate and tailored everything to our needs. Highly professional, responsive, and genuinely helpful — we’d recommend Elischa at Nesto to anyone

April 27, 2025
Unprompted review
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Reply from nesto mortgages

Hi Daniel 👋

Thank you so much for the wonderful review! We're thrilled to hear that Elischa made the process simple and stress-free while delivering clear guidance and expert advice. Finding the right mortgage should feel this smooth, and we’re glad he was able to tailor everything to your needs. We truly appreciate your recommendation!☺️








Rated 5 out of 5 stars

Personal concierge mortgage experience

I was feeling overwhelmed by the process and was going to cave and stay with my banks mediocre rate but Jonathan L was the perfect amount of persistence and convinced me to go with Nesto. The entire process was seamless. I work in customer service and it was top notch. They work as a team and I had the pleasure to also have George and Anna taking care of me. If you are on the fence as I was, but are tempted by the rates- don’t hesitate. This company puts the client first. Thank you again Jonathan, George and Anna.

April 4, 2025
Unprompted review
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Reply from nesto mortgages

Hi Kyla 👋

Thank you for this incredible review! We’re so glad Jonathan’s persistence helped you avoid settling for less and that George and Anna were right there to back him up with top-tier service. It means a lot coming from someone in customer service to hear that the experience felt seamless and client-first. We’re truly grateful you chose nesto and trusted us to deliver. Congrats on securing a great rate! ✨

Rated 5 out of 5 stars

Super Duper Service

Super service, very easy process done all online. Quick access to the advisor who guided me through the process quickly. Deal was done very fast and all done online with e-signatures.

April 15, 2025
Unprompted review
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Reply from nesto mortgages

Hi Rob 👋

Thanks so much for the 5-star review! We're glad to hear the online process was smooth, fast, and convenient and that your advisor was easily accessible and helpful throughout.

Appreciate you choosing nesto! 🙏








Rated 5 out of 5 stars

I worked with Juan Arciniegas and he is the best

I worked with Juan Arciniegas and literally had the best financing experience ever! Juan went over and above anyone I have ever worked with to review my entire portfolio, provide fantastic advice, and come up with a solution that saved me a lot of money each month. 10/10 best mortgage broker ever. Highly recommend.

March 21, 2025
Unprompted review
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Reply from nesto mortgages

Hi James 👋

Thank you so much for the incredible review! We’re thrilled to hear that Juan delivered such an outstanding experience! Going above and beyond to find the right solution and help you save money each month. That’s exactly the kind of impact we aim for. We'll be sure to pass along your kind words to him. Thanks again for the recommendation!✨








Rated 5 out of 5 stars

I recently bought a condo

I recently bought a condo. I choose Nesto because of their rating and i do not regret it. Vincent and Alexander are very professional, patient and calm and they answered to all my questions.. It did not take long for me to get an answer. I will highly recommend Nesto to someone else

March 30, 2025
Unprompted review
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Reply from nesto mortgages

Hi 👋

Thank you for the wonderful review, and congratulations on your new condo! We're so glad you chose nesto and had such a positive experience with Vincent and Alexander. Their professionalism, patience, and quick responses truly make a difference, and we're happy to hear they helped make your journey smooth.

We really appreciate your recommendation! 🙏








Rated 5 out of 5 stars

Elischa is a knowledgeable gem

Elischa is a knowledgeable, transparent, friendly advisor who made me feel 100% comfortable in the process and confident in the information he was providing. I had never heard of Nesto and had done some preliminary research to try to get a feel for the company, but after my conversation with him, I feel 100% confident that Nesto is an excellent solution. He addressed every question, and I could tell he was being 100% honest. Through the conversation, I could tell that he had some significant experience and in our chat I learned that he had 16 years in the industry. Congratulations to you, Nesto for hiring experienced individuals to answer customers calls, as this is not necessarily been the case with the big banks. I work with 170 people, many of which are young people who are just getting their first homes and have many questions to us older colleagues. I would not hesitate for one moment to refer them to Nesto and specifically to Elischa. Thank you for a very positive experience.

March 28, 2025
Unprompted review
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Reply from nesto mortgages

Hi Caroline 👋

Wow! Thank you for such a thoughtful and generous review! We're absolutely thrilled to hear how confident and comfortable Elischa made you feel throughout the process. His depth of experience and honest, transparent approach are exactly what we aim to deliver at nesto, and we're so proud to have him on our team. Your trust means everything, and the fact that you'd confidently refer your colleagues and younger peers to us truly says it all. Thanks again for choosing nesto, we’re here whenever you need us!

Rated 4 out of 5 stars

Excellent service by Jonathan Lesperance and Alexander Rojas

I recently renewed my mortgage with Nesto and my mortgage broker was Jonathan Lesperance. My mortgage Specialits was Alexander Rojas. I had an attractive rate. Jonathan provided excellent advices, gave me a lot of informations to make sure that I unterstand everything well. I opted for a fix rate of 5 years. Jonathan was patient, he followed me in the process and was really respecful of my needs. All consultations have been followed by email and phone. I would recommend Jonathan and Alexander to any of my family and friends looking for a professional and fair mortgage experience. Thanks again Jonathan and Alexander.
Dania

February 24, 2025
Unprompted review
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Reply from nesto mortgages

Hello Dania 👋

Thank you for your thoughtful review and for trusting Jonathan and Alexander with your mortgage renewal! 😊 We're thrilled to hear that they provided you with excellent advice and a smooth, transparent experience. It’s great to know you felt supported and well-informed throughout the process.

We also noticed the 4-star rating, and we’d love to know what we could do to make your experience a full 5-star one! If there's anything we can improve, please let us know—we’re always looking to enhance our service. Your feedback means a lot to us!

Thanks again for your recommendation and your trust. 🙌

Rated 5 out of 5 stars

Karun Khanna, Nesto Mortgages

We recently renewed our mortgage with Nesto and our mortgage broker was Karun Khanna. Right from the time that my husband started investigating switching mortgage companies and finding an attractive rate, Karun provided excellent advice and a rate that was really fair to consumers and suited our needs. We opted for a variable with a six month discount. Karun has followed up immediately with any of our questions during the process and is quick to consult the rest of the Nesto team if necessary. All consultations have been followed up in writing. He really took the time and care to walk us through the whole process. He has shown that he really cares about his clients before, during and after the mortgage signing. We would recommend Karun to any of our family and friends looking for a professional and fair mortgage experience.
Dawson Pratt and Kathy Joynt

February 10, 2025
Unprompted review
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Reply from nesto mortgages

Hi Dawson & Kathy👋

We're thrilled to hear that Karun provided you with exceptional service throughout your mortgage renewal journey. Your kind words about his dedication, responsiveness, and thorough follow-up truly reflect the high standards we strive for. We appreciate your trust and your recommendation, it means the world to us!

Wishing you both all the best in this next chapter, and congratulations on your renewal!

Rated 5 out of 5 stars

Great experience!

Greatly appreciated how promptly Karun was in answering all of my questions and in pursuing the best rate for us. It felt like a quick and seamless experience. Was devoid of stress, and we are now saving monthly all while paying if more principle. We’d go with them again for sure.

February 5, 2025
Unprompted review
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Reply from nesto mortgages

Hi Cody👋

Thank you for your kind words! We're thrilled to hear that Karun provided a smooth and stress-free experience while securing the best rate for you. Saving money while paying down more principal is a win-win!

We appreciate you taking the time in providing us a 5-star review!

Rated 1 out of 5 stars

STAY AWAY from NESTO!

STAY AWAY from NESTO!! They have horrible customer service and are deceptive in their practices.
Here's my experience. I saw them advertise lower rates through Tangerine (Nesto is their affiliated partner), contacted them, and started the process of renewing my mortgage. The main cost of a renewal are the lawyer fees and disbursements, so these costs must outweigh any savings in interest rate for the upcoming term.
The Nesto representative indicated that there would be a reimbursement of up to $1200 for these fees and that most people get the full $1200, so the implication was that I should expect the full $1200 (I had perfect credit and all the income verification for the mortgage credit was top notch).
She then guided me through the process, sending me documents to sign to complete the mortgage renewal. I kept asking her for written confirmation of the $1200 rebate, but she kept delaying the response with excuses, implying that the $1200 rebate was an automatic certainty. Meanwhile I was incurring disbursement costs (home appraisal, $340, etc) and lawyer fees.
Towards the end of the process, she informed me that I would only be receiving a $500 rebate, not a $1200 rebate!! There was no reason given, other than the decision that was returned from the "rebate approval department" (they have some fancy name for this department, but it escapes me now).
This threw a wrench into my calculation on whether it was worth it to switch companies to renew my mortgage. It wasn't worth it, so I cancelled the application with Nesto and renewed with TD (my original mortgage lender). The Nesto mortgage broker caused me to waste almost $600 in lawyer fees and disbursements!! (I owed these even though I abandoned the application, because more than half the process had been completed)
Bottom line: THE NESTO BROKER DECEIVES PEOPLE INTO THINKING THEY WILL GET A REBATE THAT WILL OFFSET MOST OF THE LEGAL COSTS OF SWITCHING YOUR MORTGAGE!! THIS DECEPTIVE PRACTICE IS BOTH UNPROFESSIONAL AND MORALLY WRONG!! STAY AWAY FROM NESTO!!

January 31, 2025
Unprompted review
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Reply from nesto mortgages

Hello Fred,

We’ve seen your review on our Google page and appreciate you sharing your experience here as well. Our team is currently conducting a deeper investigation into your file to better understand what happened. Should we require any further details, we will reach out to you directly.

In the meantime, if you have any additional insights to share, please feel free to contact our support team at support@nesto.ca.

Thank you,
The nesto team

Rated 5 out of 5 stars

Excellent Experience - First Rate Service

Both Elischa Salazar and Alexander Rojas were excellent to deal with. Both were very knowledgeable and very quick to respond to enquiries and change requests.

February 6, 2025
Unprompted review
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Reply from nesto mortgages

Hi Kevin👋

Thank you for your kind words! We're glad to hear that Elischa and Alexander provided you with excellent service. Your feedback means a lot to us, and we appreciate you taking the time to share your experience.







Rated 5 out of 5 stars

Elischa Salazar knocked it out of the park

Elischa Salazar knocked it through the park for us. It was our first home purchase, and Elischa guided us through the whole process. Also, to note he is very responsive and informative.

February 4, 2025
Unprompted review
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Reply from nesto mortgages

Hi Dan👋

Thank you for your fantastic review! We're thrilled to hear that Elischa knocked it out of the park for you on your first home purchase. Buying your first home is a big milestone, and we're glad Elischa’s guidance, responsiveness, and expertise made the process smooth.

Wishing you all the best in your new home! 🏡


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