Good range of products, and they were shipped extremely quickly, even over the Christmas period. Would certainly purchase from this company again in the future.
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
As others mention, the delivery is not 1-2 days as the website promises. I have placed an order 3 days ago and have not yet even received an email that the package was dispatched. Have written several... See more
I have tried it a few times already and will go back. The prices are the best I have found, the delivery is fast and they keep you informed of the whereabouts during the whole process.
2 products I bought were already expired. I wrote an e-mail to customer service and never got a reply. I called the customer service and they informed they would send new products, which never arrived... See more
Company details
- Perfume Store
- Cosmetics Store
- Health and Beauty Shop
- Health Food Store
- Herbal Medicine Store
- Vitamin and Supplements Store
Written by the company
Stort udvalg af helse, helsekost, fødevarer og kosttilskud. naturoghelse.dk tilbyder markedets bedste priser på helseprodukter herunder naturlægemidler og personlig pleje som f.eks. creme og shampoo.
Contact info
Romalt Boulevard 5 E, 8960, Randers SØ, Denmark
- 25342548
- kontor@naturoghelse.dk
- www.naturoghelse.dk
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 7% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Positive Experience
Expired Products
2 products I bought were already expired. I wrote an e-mail to customer service and never got a reply. I called the customer service and they informed they would send new products, which never arrived. Now the customer service phone is not working anymore.
Stay away from this company
Stay away from this company. I ordered a product, several days later I write asking for an order status. Customer service replies and says oooh, but the item is out of stock. Ever since I have asked for a refund 3 times and no one answers. The money is still blocked on my account. Do yourself a favour and shop somewhere else.
My order came with a missing product, and I never got a refund
My order came with a missing product, for which I have been charged. I tried to contact Natur&Helse several times, without luck. I sent emails and tried to reach them on the phone, all without luck - terrible customer service.
I never got the product refunded or sent to me, which is a crime.
I rarely have such a bad experience with online shopping. Stay away from Natur&Helse!
An absolute hopeless poor service
After receiving the "Ordrebekræftelse" - no the ordered products, no explanation or hint when they are supposed to arrive ( I paid also for delivery to my private address) and no communication at all- neither by phone or email. An absolute shamefully poor service. I had formerly better experiences with this company, but this time, during July, makes me extremely sceptical.
Glad for produktet🤗
Didn’t get one of the things I order
Didn’t get one of the things I order, when I tried to get in contact with them trough phone and email to get my money back they don’t reply
VERY UNPROFESSIONAL!
As others mention, the delivery is not 1-2 days as the website promises. I have placed an order 3 days ago and have not yet even received an email that the package was dispatched. Have written several emails and tried calling them - no answer what so ever! How do they even have such good reviews here is beyond me...
Deceptive and abysmal service
Deceptive, absolutely abysmal service, an excruciatingly interminable wait for delivery with zero chance of getting in touch with their so-called "customer service." And to top it all off, they cunningly scrub their address from Google, hoping to erase the damning critique. It speaks volumes about their shady operation!
One of the best online boutiques
One of the best online boutiques. Great service. Thank you.
Order not received, customer service not reachable.
I've ordered some products and since then, no news. I've tried to reach the "customer service", via chat and emails, but still no answer from them. Even the phone doesn't answer.
I find it quite odd and mostly, I am unsure if I will ever receive my products. They promise 1-2 day dispatch, which seems like quite a stretch to me.
[EDIT] Four days later, still no news, no answer. I will request a refund first thing on Monday morning. They will not see my ordering anything on their website ever again. Really bad practices.
Super good 👍😊
Fast and efficient service
Good range of products, and they were shipped extremely quickly, even over the Christmas period. Would certainly purchase from this company again in the future.
Hurtig og god ekspedition
I have tried it a few times already and…
I have tried it a few times already and will go back. The prices are the best I have found, the delivery is fast and they keep you informed of the whereabouts during the whole process.
God Service!!
Super hurtig ekspedition og levering
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.