Faulty wine cooler and awful customer experience
I bought a mQuvée WineCave 187 Stainless Steel Dual Zone Wine Fridge for £2589.00 and within a year of it being installed by Tom Howley (my kitchen company) the temperatures started just going up for no reason.
Via email, mQuvée told me it was installed incorrectly so my warrantee was no longer valid.
I had Tom Howley fitter (George) at my home as that email arrived and he checked the installation and confirmed it was installed correctly.
George helped me draft my reply to mQuvée telling them this, which they ignored and offered no solutions for an expensive fridge that now only runs hot, at 20 degrees.
I had to email again and ask for an engineer, and they sent a link for me to pay for one from Happy Appliances.
So I did, £139 for a call out, to be told by Happy Appliances the same as Tom Howley told me, the installation is perfect; the Motherboard is faulty.
I would not recommend mQuvée. Faulty coolers and appalling customer service when you reach out for help.
Reply from Mquvee