I am using Motocaddy trolley and have great experience.its remote caused some problems I approached the Motocaddy team and honestly they were very helping and replaced the remote .I want to thank The... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Purchasing a new Dry Series golf bag in August 2025 I found the seam on the cooler pocket had came adrift. On contacting Motocaddy through email, Debbie Bays dealt with my concern and I will say Debbi... See more
Company replied
I have been using the Motocaddy for about a year on a mountainous course that has uneven terrain. The Motocaddy has been great, easily climbing hills and very controlled downhill/sidehill descents.... See more
Company replied
I recently contacted the Company, seeking their help with regards to a broken nut and bolt on my Golf cart. The day I sent my email, I received an immediate acknowledgement which was followed up wi... See more
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Company details
Written by the company
Motocaddy was founded with the goal of bringing the very best in build quality, style, reliability and affordability to the world of electric golf trolleys.
Motocaddy
Written by the company
- CLASS-LEADING CUSTOMER CARE
- We are proud to have a class-leading customer service team on-hand to ensure we deliver the best possible buying experience and after-sales support.
- BUILT TO ENHANCE
- As keen golfers ourselves, we understand that hundreds of thousands of golfers around the globe rely on and trust Motocaddy equipment to play the game they love. That’s why we’re passionate about producing an innovative and expansive product range that excels in performance, reliability, and affordability.
Contact info
Unit 16 Stansted Distribution Centre, CM22 7DG, Great Hallingbury, United Kingdom
- +44 (0)1279 712370
- info@motocaddy.com
- www.motocaddy.com
4.5
Excellent
7K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 92% of negative reviews
Typically replies within 48 hours
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Have just been in contact with…
Have just been in contact with Motocaddy and Aaliyah dealt with my query regarding a spare part . She was very helpful and prompt in sorting out a solution , excellent customer service !
July 23, 2026
Unprompted review
Gerrie Felton was very efficient in…
Gerrie Felton was very efficient in sending a missing screw for a buggy umbrella holder which now works well again. Much appreciated. Thank you .
July 15, 2026
Unprompted review
Still early days with my M5 GPS DHC but…
Still early days with my M5 GPS DHC but it's working just as I hoped. Ordered direct from Motocaddy.us and it was shipped immediately. Assembly was very straightforward, easier than I recalled from my previous Motocaddy S-series many years ago.
So far I've had one followup question via email, which Deanne replied to promptly.
July 22, 2026
Unprompted review
Reply from Motocaddy
Good afternoon Brent
Thank you so much for your kind words and positive feedback! We're delighted to hear that you are enjoying your Motocaddy experience. I will pass on your feedback to Deanne in the Support Team at Motocaddy US. If you need any further assistance in the future, please don't hesitate to reach out.
Kind Regards
Debbie
Head of Customer Support UK
Professional Customer Service
Superb customer service from Motocaddy, namely Zena Ellen, who promptly & professionally dealt with my warranty issue for my Trolley Travel Cover.
Would highly recommend Motocaddy and more-so Zena
Huge thanks
July 22, 2026
Unprompted review
Reply from Motocaddy
Good afternoon Brian
Thank you so much for your kind words and positive feedback! We're delighted to hear that you are enjoying your Motocaddy experience. I will pass on your feedback to Zena in the Support Team. If you need any further assistance in the future, please don't hesitate to reach out.
Kind Regards
Debbie
Head of Customer Support UK
What a great company
What a great company to do business with, can't recommend them highly enough.
Had an issue with my golf trolley. Sent an email with photos and requesting help to Customer Services. They responded within 3 hours apologising and offering to send out a replacement. This arrived within 2 days!!
July 21, 2026
Unprompted review
Reply from Motocaddy
Good afternoon Simon
Thank you so much for your kind words and positive feedback! We're delighted to hear that you are enjoying your Motocaddy experience. I will pass on your feedback to Zena in the Support Team. If you need any further assistance in the future, please don't hesitate to reach out.
Kind Regards
Debbie
Head of Customer Support UK
Motocaddy Golf Trolley
I bought a golf trolley for over £1,200 and within approximately twelve months there was a fault with the trolley meaning that it had to be sent off to Motocaddy. I have currently been without my trolley throughout the main part of the golf season for 3/4 weeks and still have not received an update.
The cost to hire trolleys is now amounting into large amounts of money due to the number of times I play. The inconvenience this is now causing is ridiculous.
Very happy to take my money for the initial trolley with zero support once the fault was identified.
Dissatisfied is an understatement.
July 21, 2026
Unprompted review
Reply from Motocaddy
Good morning Mark,
I am very sorry to hear of these issues with your Motocaddy Trolley.
I have requested further information to allow me to investigate this further
Kind regards
Customer Support Manager
push trolley
I bought a push trolley back in Feb 2026. The folding mechanism broke at weekend and I contacted Motocaddy to report it.
Their service team (Aaliyah) replied and after sending them photos and clarifying the issue they now have a new trolley on its way to me.
Great customer service
July 20, 2026
Unprompted review
Reply from Motocaddy
Good afternoon Mark
Thank you so much for your kind words and positive feedback! We're delighted to hear that you are enjoying your Motocaddy experience. I will pass on your feedback to Aaliyah in the Support Team. If you need any further assistance in the future, please don't hesitate to reach out.
Kind Regards
Debbie
Head of Customer Support UK
I have the new M7
I have the new M7, 2026 GPS Remote. The GPS screen is shocking. No matter where you are. It looks at a straight line to the flag and gives you 50% distance split. So on my first hole a dog leg right. It shows 233 yards into thick woods, then another 233 yards from the woods to the green??? This can not be switched off. I don't really need to know when I've 50 yards from the green that I should two 25 yard shots. The Tech team are adamant that this is a usfull function. It can not be switched off and there is nothing wrong with it. If all of the GPS models are the same. Stay well clear.
July 20, 2026
Unprompted review
Reply from Motocaddy
Good morning Barry
I am very sorry to hear you are having issues with your M7 GPS. I have escalated your concerns to the Director of Engineering and Product Development who is investigating further and one of the Technical Team will email you once we have an update
Kind Regards
Head of Customer Support
Useless
Still useless, haven't fixed the mapping issue with the hole indexing. How would I rate the CEO of the company. I wouldn't even give him a single grain of star dust.
May 23, 2026
Unprompted review
Reply from Motocaddy
Good morning Roderick
I am very sorry you are still having mapping issues on your course. I have been in contact with Motocaddy Australia who are currently working with the Mapping Provider and the Golf Course to find a solution. They will be contacting you in the meantime.
Kind regards
Debbie Bays
Head of Customer Support UK
Excellent customer service
Excellent customer service, push trolley developed a fault was investigated via emailed photos and video replacement provided in 24hrs.
July 13, 2026
Unprompted review
Reply from Motocaddy
Good morning Stephen
Thank you so much for your kind words and positive feedback! We're delighted to hear that our Customer Support Team were able to assist you efficiently and that you had a great experience with our company. If you need any further assistance in the future, please don't hesitate to reach out.
Kind Regards
Debbie
Customer Support Manager
I am using Motocaddy trolley and have…
I am using Motocaddy trolley and have great experience.its remote caused some problems I approached the Motocaddy team and honestly they were very helping and replaced the remote .I want to thank The Motocaddy team and especially Harry MacLean for their quick response and Customer care services.I am really obliged.
Kind Regards
June 19, 2026
Unprompted review
Reply from Motocaddy
Good morning Muhammad
Thank you so much for your kind words and positive feedback! We're delighted to hear that Harry was able to assist you efficiently and that you had a great experience with our company. If you need any further assistance in the future, please don't hesitate to reach out.
Kind Regards
Debbie
Customer Support Manager
Best golf cart/customer service!
I have been using the Motocaddy for about a year on a mountainous course that has uneven terrain. The Motocaddy has been great, easily climbing hills and very controlled downhill/sidehill descents. Within one year it has paid for itself over cart fees. Plus the exercise is a bonus! Motocaddy customer service is also a 5 star, they immediately sent me a replacement remote when mine acted up. I have had 2 other motorized carts in the past (Cartek and Navigator). Motocaddy by far exceeds these competitors. I'm 5'1" and weigh 105lbs and can easily lift the folded Motocaddy in my trunk. So easy to use, I don't even need to look at the remote in my hand as I am using it.
July 8, 2026
Unprompted review
Reply from Motocaddy
Good morning Kathleen
Thank you so much for your kind words and positive feedback! We're delighted to hear that you are enjoying your Motocaddy experience. I will pass on your feedback to the US Customer Support Team. If you need any further assistance in the future, please don't hesitate to reach out.
Kind Regards
Debbie
Head of Customer Support UK
Excellent helpful & friendly service
The service I had from Zena at Motocaddy was outstanding.From my sending an email to receiving a replacement part for my bag was 48hrs. Communication throughout was excellent; helpful & friendly. Thank you so much
July 8, 2026
Unprompted review
Reply from Motocaddy
Good Morning
Thank you so much for your kind words and positive feedback! We're delighted to hear that Zena was able to assist you efficiently and that you had a great experience with our company. If you need any further assistance in the future, please don't hesitate to reach out.
Kind Regards
Debbie
Customer Support Manager
An incredibly helpful employee Aaliyah
An incredibly helpful employee, went way over and above to resolve my issue.
Thank you Aaliyah
July 14, 2026
Unprompted review
Reply from Motocaddy
Good Morning Anthony
Thank you so much for your kind words and positive feedback! We're delighted to hear that Aaliyah was able to assist you efficiently and that you had a great experience with our company. If you need any further assistance in the future, please don't hesitate to reach out.
Kind Regards
Debbie
Customer Support Manager
Great service
Battery charger failed on Sunday. Reported this to Motocaddy on Monday. Replacement unit delivered Tuesday.
My call was answered immediately by the service department. Bethany was very helpful and careful to identify the correct charger. Responded promptly when I sent photos by email.
A++ overall experience.
July 14, 2026
Unprompted review
Reply from Motocaddy
Good Morning Mark
Thank you so much for your kind words and positive feedback! We're delighted to hear that Bethany was able to assist you efficiently and that you had a great experience with our company. If you need any further assistance in the future, please don't hesitate to reach out.
Kind Regards
Debbie
Customer Support Manager
Not my first time seeking assistance…
Not my first time seeking assistance from Motocaddy customer service and again hugely impressed by their efficiency and pleasant manner (Zena in this instance) problem dealt with immediately.
July 14, 2026
Unprompted review
Reply from Motocaddy
Good Morning Ann
Thank you so much for your kind words and positive feedback! We're delighted to hear that Zena was able to assist you efficiently and that you had a great experience with our company. If you need any further assistance in the future, please don't hesitate to reach out.
Kind Regards
Debbie
Customer Support Manager
I had an issue with a defective golf…
I had an issue with a defective golf trolley. When I reported the defect, Bethany handled the situation professionally and promptly. I was particularly impressed by her willingness to acknowledge the fault with the product and take immediate steps to resolve the issue. The replacement process was straightforward, efficient, and exceeded my expectations. A very good experience overall.
July 14, 2026
Unprompted review
Reply from Motocaddy
Good Morning Ian
Thank you so much for your kind words and positive feedback! We're delighted to hear that Bethany was able to assist you efficiently and that you had a great experience with our company. If you need any further assistance in the future, please don't hesitate to reach out.
Kind Regards
Debbie
Customer Support Manager
Resolution of online warranty registration issue
Immediate email response and resolution from Gerrie regarding an error made registering the warranty online.
July 13, 2026
Unprompted review
Reply from Motocaddy
Good Morning Peter
Thank you so much for your kind words and positive feedback! We're delighted to hear that Gerrie was able to assist you efficiently and that you had a great experience with our company. If you need any further assistance in the future, please don't hesitate to reach out.
Kind Regards
Debbie
Customer Support Manager
Excellent service and staff
I cannot fault the customer service shown by Motocaddy, when responding to a fault i reported regarding my electronic trolley. Within 10 minutes of sending an email I was contacted by Aaliyah Musson who immediately found an extremely satisfactory resolution to my problem. Other companies could take a leaf out of their book on how to treat customers.
July 10, 2026
Unprompted review
Reply from Motocaddy
Good Morning Darren
Thank you so much for your kind words and positive feedback! We're delighted to hear that Aaliyah was able to assist you efficiently and that you had a great experience with our company. If you need any further assistance in the future, please don't hesitate to reach out.
Kind Regards
Debbie
Customer Support Manager
Great service and support
Aaliyah was very helpful and sympathetic to my warranty issue and did all she could to get me back up and running again.
Great communication and service.
July 13, 2026
Unprompted review
Reply from Motocaddy
Good Morning Steve
Thank you so much for your kind words and positive feedback! We're delighted to hear that Aaliyah was able to assist you efficiently and that you had a great experience with our company. If you need any further assistance in the future, please don't hesitate to reach out.
Kind Regards
Debbie
Customer Support Manager
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