Mindfactory.de Reviews 

Wery fast and zero problem. 100% recommen!

When I was searching for the perfect graphics card for my build, Mindfactory offered a wider selection than any other online shop I visited. The product filters are excellent, the prices are very competitive, and the weekly deals are dangerous for my wallet—even when I don't need anything. Thank you!

Simple enough UI that tells you what you're looking for. Placed my order on Saturday and had it delivered in the same week, but most of the wait was on DHL's side of the service. Prices are honest

Great returns & replacement experience with a defect Corsair AIO cooler system - replacement part arrived before I even sent out the original part. Sadly, when they moved to a new system, I had to re-register and all existing invoices/orders were no longer visible, but customer support sent me all invoices when asked.

In general it is ok.
Except for some misinformation, such as:
BeQuiet! hdd cage 2 is listed as compatible with case that i've ordered (Silent Base 802), but in reality it is not.
Discontinued case fans (Pure Wings 2) are listed as new but will be sent wrapped in plastic instead of original packaging and without screws. It looks like they would be taken from cases that are used for pre-built PCs (screw holes damaged, dusty)

This is not the first purchase. Fast delivery. Well packaged. Great price.

My pre‑built system arrived without the Windows license that was advertised. The issue only became visible months later when Windows suddenly required activation, and I reported it immediately.
Mindfactory claims—without any proof—that the license was included and insists I “should have checked immediately.” All packaging was kept, so missing content is impossible to overlook.
After challenging their claim, they stopped responding and even told me to “refrain from further contact.”
This is not customer service. Very disappointing.

I placed over 10 orders, never an issue including returns. They ship items fast, returns are also not an issue if sent properly. 5/5, recommend.

This company has a nice and orderly store but it could have some improvements.

Sorry but you took way to long to ship items. That's my number one prio. I could have ordered from another store, price diff would have been neglectable. Only one star.

I ordered a custom PC system with professional assembly from Mindfactory. You can choose your favorite parts while avoiding the hassle of assembling it yourself.

What really stood out was their support. When I accidentally broke the glass side panel while unpacking, they immediately sent me a replacement free of charge as a gesture of goodwill!

Great Support, super fast delivery. 10€ Shipping fee. 5€ Return fee. Thats a Little minus. Everything Else great!

I had a very positive experience with my purchase. All the PC components were shipped promptly, and thanks to UPS, they arrived quickly as well.

The only issue was that one of the case fans arrived broken, but the Mindfactory team was incredibly friendly and sent me a replacement without any hassle :)

Worst customer support i have experienced, a monkey with screwdriver would be a better help than those guys with problems.
By the time im convinced they send out defective equipment to people, just to scam them and then refuse to refund them in any way.

I liked the support service, they answered quickly, the delivery wasn't that late like they say, and the product was good too.

Warranty department scamming customers and refusing to exchange broken parts.

Delivered malfunctioning PC parts and refused to refund the purchase or to replace the broken parts, even though I have proof (OCCT test with RAM errors).
Refund policy seems to be limited to 14 days so that they can get away with selling malfunctioning products.

I bought a motherboard from Mindfactory GmbH which came in a box with seal broken, motherboard having no protective film on certain places as advertised. Returned it 2 weeks ago in the same week of purchase. While they acknowledge the return, they are not refunding the full price!

Not only did they delete everyone's account and all data last night after the "database overhaul" and have no intention of bringing them back online, but they can't give me a timeline for the repair/replacement of my 7950x3d. It's been there for two weeks now, and they just say "no clue". I called AMD, and it seems they didn't even send this to AMD. I told them that I want my CPU back and that I will send it to AMD myself, but they're ignoring me. All is well when they need to sell you something and take your money but the second you need an RMA, you're f**ked. Beware!