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Mazuma Mobile Reviews 

166,035
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 6,285 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the remarkably fast payment and the exceptionally smooth process, noting that money is securely transferred to their bank accounts within just a few days or even hours of sending their devices. People also highlight the user-friendly website and the efficient, clear communication provided throughout the entire transaction. Some reviewers were not happy with sudden price drops, mentioning that their electronics were unexpectedly downgraded after inspection due to alleged scratches. Consumers felt that these lower valuations were completely unfair, especially when they firmly believed their items were shipped in pristine condition.

What people talk about most

Payment

Customers consistently note positive experiences with payment, highlighting the fast and efficient... See more

Service

People report positive experiences with service, highlighting the quick processing times and same-day bank... See more

Price

Consumers find price to be satisfactory and appreciate receiving the exact amount they were quoted. Reviewers... See more

Product

Reviewers highlight ambiguous aspects of product pricing and condition assessments. While some consumers... See more

User experience

Reviewers mention positive feedback about user experience, highlighting that the process is quick,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Really easy to use, qr code provided for the shipping at the post office, shipped Friday and arrived at mazuma by Monday morning. I checked the Royal Mail tracking when it was delivered and within... See more

Company replied

Rated 4 out of 5 stars

The process is quite straightforward. The prices offered were originally above average, but once Mazuma received them 3 out of the 4 that we sent in were downgraded. We still received reasonable money... See more

Company replied

Rated 5 out of 5 stars

Reasonable price offered for a faulty iPhone. Posting pack was received within a couple of days with pre-paid return label (contents value of upto £150). Sent phone off, it was checked, the paymen... See more

Company replied

Rated 5 out of 5 stars

So simple. I printed the label at home and handed the package in to my local post office on Monday afternoon. Super quick. Mazuma received my phone on Wednesday morning and the promised amount was... See more

Company replied


Company details

  1. Cell Phone Recycling and Unlocking Service
  2. Recycling Center

About Mazuma Mobile

Written by the company

Mazuma Mobile is one of the UK’s largest and most trusted technology recycling services, helping people across the UK get cash for their old phones and unwanted tech safely online. Whether you’re upgrading your device or clearing out old tech at home, Mazuma Mobile offers a simple and reliable way to sell your phone online, with free postage options, secure data wiping, and fast payment once devices are received.

How can I get same-day cash for my old phone?

Selling your phone online with Mazuma Mobile is quick and straightforward. Once your phone, tablet, smartwatch, or games console arrives with us and is checked, we offer same-day payment, helping you turn unwanted devices into cash without long waits or hidden fees.

How can I send my device to Mazuma Mobile?

Customers across the UK can choose from free and flexible postage options when selling their phone online. This includes Royal Mail Tracked delivery or convenient DPD collection from your door, making it easy to send your device in a way that suits you.

Why do millions of customers trust Mazuma Mobile?

Mazuma Mobile is trusted by millions of customers in the UK for a transparent and reliable phone trade-in service. We focus on clear pricing, fast payments, and secure handling of every device, giving customers confidence when choosing where to sell their old phone.

Got an unwanted phone, tablet, smartwatch or games console? Trading in your old tech instead of leaving it unused helps extend device lifecycles and supports responsible technology recycling in the UK.

Sell now

Quick. Simple. Hassle-free!

Written by the company

Same-day cash you can rely on
How quickly can I get paid? Sell your phone online with confidence. Mazuma Mobile offers same-day payment once your device arrives and is checked, helping customers across the UK turn old phones and unwanted tech into cash quickly, with no hidden fees or long delays.
A secure trade-in service you can trust
Is it safe to sell my phone online? Mazuma Mobile is one of the UK’s most trusted technology recycling services, with over 19 years’ experience. Every device is securely handled and data-wiped, giving customers peace of mind when choosing where to sell their old phone or tech.
Simple, flexible trade-in
How do I send my device? Selling your phone online is easy with Mazuma Mobile. Customers can choose from free postage options including Royal Mail Tracked or DPD collection from their door, making it simple to trade in phones, tablets, smartwatches, and games consoles across the UK.

Fast Payment!

The fastest way to get cash for your old tech!

We promise to send your payment on the same day we receive your device! Our FPS bank transfers clear in your account on the same day. No slow BACS payments which take 3 working days.

Contact info

Promotion box for Mazuma Mobile

Award Winning

Mazuma recently won the best trade-in programme 2026!

4.5

Excellent

TrustScore 4.5 out of 5

166K reviews

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4.5

All reviews

(166,035)

5,635 reviews in the last 12 months

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Rated 5 out of 5 stars

Great experience with Mazuma Mobile

Great experience with Mazuma Mobile. I was struggling to find a place that would accept my phone because it had cracked glass, but Mazuma took it without any issues. The process was incredibly smooth, featuring a quick turnaround and prompt payment right into my account. Truly great service from start to finish—I will definitely use them again!

September 4, 2026
Rated 1 out of 5 stars

Quote and offered price massively different.

Filled out the form online and selected “good” condition to cover the fact my phone has a few scratches on the screen.
Quoted £330 for my iPhone 15 pro.
Sent the device away as instructed and then received an email saying they would only pay me £145.00 as my phone has scratches on it. Including scratches on the body of the phone, which it doesn’t as it has permanently been in a case since purchasing it.
I have photos to prove the phone only has scratches on the screen, as selected when getting my quote and shows none of the damage they are claiming.
They also claim it has water damage, which it definitely does not.
Besides light scratches on the screen, this phone is only 2 years old and perfect working order.

Really disappointed.

September 4, 2026
Unprompted review
Rated 5 out of 5 stars

Good price for old iPhone 12

This was my first experience selling an older iPhone. The process was intuitive, I answered the questions honestly and received the agreed sum into my bank a few days later. Recommended, I will use again.

August 25, 2026
Rated 5 out of 5 stars

A good experience

I received exactly what was quoted when I entered my mobile details into the system. I sent the phone special delivery to ensure it was fully covered. I described the condition of my phone accurately (as new) and received the sum within a few hours. l was skeptical of these companies however mazuma is well advertised and I am very impressed and would consider selling any phones to them in the future. Thank you

September 4, 2026
Rated 5 out of 5 stars

5/5 fast and straight forward

I had the best quote for a fold 6 that i had for 2 years in excellent condition. I sent the phone yesterday with royal mail (prepaid 48hrs label) but i oped to pay £10 insured delivery just in case. Today morning I had an email saying the phone was received; around 12:00 another email saying the phone passed the tests and around 5pm the payment was in my account. I’m very impressed with this company; clear instructions, VERT fast process

September 4, 2026

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