Reparatie zou 1 week duren. Indien langer zou er mailcontact zijn. Na mijn telefonisch contact zou er mailcontact zijn. Weken later mailcontact dat de fiets opgehaald kon worden en betalen maar. Niet... See more
Company replied
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See what reviewers are saying
This transaction was not the first one but impressive. I was buying a complex electronic product (headphones) which I could not find in any other offline shops. Additionally, I had special requireme... See more
We ordered an item from this store upon recommendation from a friend. It arrived as described, the shipping was very quick and we got proper updates regarding its status. The price was a great bonus
My first purchase from Mantel. They have a great selection online and I hope to visit the store in the future. Placed my order, chose my preferred delivery method, picked up the parcel all within 48h... See more
Company details
About Mantel
Written by the company
Mantel: Al sinds 1938 alles voor jouw fietsplezier!
Van het kiezen van je nieuwe fiets tot een cassette of fietsbroek. Bij Mantel vind je een ruim assortiment en persoonlijk advies voor onderweg.
De grootste fietsenwinkel van Nederland
Met onze Superstores, webshop en Servicepunten zijn we altijd dichtbij. Waar je ons ook bezoekt, de beste service krijg je altijd.
- Superstores in: Arnhem, Den Bosch, Rotterdam en Utrecht
- Webshop: mantel.com
- Servicepunten: Voor lokaal onderhoud
Onze belofte
We zetten graag net dat stapje extra om jou zo goed mogelijk te helpen. Gaat er toch iets mis? Dan lost onze klantenservice dat altijd voor je op.
Mantel Service
Written by the company
- Gratis bezorging vanaf €49
- Deskundige klantenservice
- 30 dagen recht van retourneren
Contact info
Simon Stevinweg 12, 6827 BT, Arnhem, Netherlands
- 026-4450945
- service@mantel.com
- www.mantel.com
4.6
Excellent
128K reviews
Asks customers to review
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Great price and fast free delivery
November 4, 2026
Would recommend this company very good…
Would recommend this company very good communication and goods arrived to Ireland ahead of due date.
November 4, 2026
Quick delivery and all as expected
Quick delivery and all as expected. Good prices and good website
October 30, 2026
Great prices and selection are nice. But when something goes wrong, customer service is what really counts. And unfortunately, Mantel has been a massive disappointment.
Mantel has a great selection of products, competitive prices and, until recently, I had nothing but good things to say about them. Unfortunately, my last two experiences have completely changed my opinion.
First, I ordered a set of tyres advertised with a 2-day delivery time. They eventually took over THREE WEEKS to arrive. When I contacted customer service, the response was essentially that it wasn't their fault because the tyres had left their warehouse on time. Apparently, what happens after that is none of their concern. If I needed tyres urgently, I was advised to simply order another set.
No apology, no goodwill gesture, no real attempt to help. Just a shrug.
Secondly, my Hammerhead Karoo developed a problem after just 20 months. I returned it to Mantel on the 13th, and they received it on the 15th. Since then, communication has been practically nonexistent. I eventually had to call them myself to find out what was happening, only to discover that the unit had been sent to Hammerhead for repair.
And then... silence.
I know retailers aren't obliged to offer compensation for every inconvenience, but customer service is about more than fulfilling the absolute minimum of legal obligations. A little communication, ownership and goodwill would make a world of difference.
After these two experiences, I've simply lost confidence in Mantel.
October 13, 2026
Unprompted review
outstanding
They sent me my tyres of rare size overnight at a good price
October 24, 2026
Unprompted review
Very good price & excellent packaging
Very good price, quick process and got the delivery in excellent packaging. Thank you
October 24, 2026
good prices and service
October 23, 2026
Perfect transaction
October 23, 2026
Ordered a voucher and received it…
Ordered a voucher and received it within a couple of days.
Great
October 17, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
i didn't get the order
i didn't get the order. i don't know why it was returned by you
October 14, 2026
Reply from Mantel
Good afternoon, Liat,
Thank you for your review.
I’m sorry to hear that you haven’t received your parcel.
You were due to collect the parcel from the collection point on 11 October.
I understand that this hasn’t happened.
I’ll send you an email to help you further.
Kind regards,
Gwen | Mantel
Very good and fast delivery!
October 12, 2026
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