7shifts Reviews 

Once they get your credit card number you are ghosted. Tried to contact the sales rep. Said she was out of office for 30 plus days and would not be checking messages. THIS IS A SCAM, DO NOT DO BUSINESS WITH THIS COMPANY.

The software works fine for basic barista schedules, but trying to get actual help when the system mess up your payroll tax amounts or double-bills your card is a complete nightmare. You just get pushed off to automated chatbots, and good luck getting a real human on the phone to process a refund when they overcharge you.

Deceitful pricing. They will change your price without even telling you! No notice at all. Watch your bills!

Nick, our implementation specialist, was great. The process was great. All information needed was covered, and any nuanced issues that popped up, I felt fully supported.

BRUTAL!
It auto entered wages when setting up, it create chaos at my shop. To fix it was impossible, you need to pay to change this! It told me how to do this but I had to pay an additional cost to access this very premium feature! and no, I am not kidding...

If i could give 0 stars i would.
I had 7shifts for 4 years and went to an integrated system. Tried to cancel, that's when it went off the rails.
Multiple emails (try finding a phone number) agents sending us to other agents or departments, action promised but never happened. 18 months later still trying to get refunds for fraudulent billing and bills that should never have been issued. And they're still billing us. these people are criminals, they get a card number and they keep billing forever. beware.

Helpful service

I'm providing this from an integration point of view:

- Very slow response time when it comes to API integration issues
- The APIs do NOT reflect your actual plan. If you're trialing a higher plan, APIs don't reflect that. And they call that expected behavior.
- The development forum prevents further discussion once they mark a question answered. I asked a question and tried to post a follow up comment using the same email and I'm getting "anonymous_user.email: Please fill a valid email address" LOL

I wanted to share my experience with 7shifts Payroll to help other business owners avoid the situation we’re currently dealing with.

We switched payroll providers and relied on 7shifts to handle a migration of our historical payroll data. Unfortunately, the migration process introduced multiple errors that ultimately impacted employee W-2s.

Some of the issues we encountered:

- Incorrect state tax withholdings (employees showing wages in the wrong state)
- Misstated taxable wages due to improper data entry during migration
- Duplicate or inconsistent employee records (same employee split across variations of their name)
- Box totals on W-2s not aligning with actual payroll records

What’s most concerning is that these errors weren’t caught during processing. They only surfaced after W-2s were issued, which puts both the employer and employees in a difficult position. We are now dealing with corrected W-2s (W-2Cs), employee confusion, and potential tax filing complications.

Another major concern was the expectation that we would validate the migration ourselves. While we were told to review the data, payroll migration requires a level of technical and compliance knowledge that most operators reasonably rely on their payroll provider to handle. We are not payroll specialists, and there was no clear framework or guidance provided to ensure the migration was verified correctly. In practice, this meant we would have had to manually reconstruct payroll totals employee by employee to catch issues, which defeats the purpose of using a payroll service.

As an operator, I do not expect perfection, but I do expect:

- Accurate data handling during migration
- Proper validation before year-end filings
- Clear accountability when errors occur

At this scale of error, it felt like the responsibility for accuracy ultimately fell back on us without the tools or expertise to reasonably ensure it.

If you are considering 7shifts Payroll:

- Double-check every migrated record before running payroll
- Audit state and local tax setup carefully
- Do not assume W-2s will be correct without verification

Payroll is one of the highest-risk areas of a business. Based on this experience, I would strongly caution anyone considering using 7shifts Payroll without implementing their own rigorous audit process.

7shifts has helped me build our schedule faster and manage the team better and more efficiently. Favorite thing would have to be the tip feature, which helped us pay the tips to staff directly.

This company is a mess. They bill you for anything they want, and their payroll will cause you more headaches and time-consuming to fix all the issues, such as fees, overcharge, tax issues, tax report wrong amount, resulting in penalties from all the tax authorities and overdraft from your bank. Their tip pool also not accurate and worst of the worst!
The issues still permit year after year despite they promised to fix it!

Game changer and a time saver! Before 7shifts we were using excel. 7shifts made it easy for employees to switch shifts and under labor data too.

I used 7 shifts with my former restaurant and immediately switch to new restaurant. 7 shifts is the best app for scheduling!

This company has a great support staff that is accessible over a few channels. They’ve remained responsive and helpful during periods of high volume and have a resolution pipeline that keeps our account on their platform accessible and operational.

DO NOT TRUST THEM to handle your employees' money. Their tip pooling function is a hot mess. The system glitches out all the time, and the tech support is totally unaccountable. We have had them lie to our faces and tell us the staff is in "meetings" when they don't have answers to issues. I've missed payrolls, messed up employees' tips and opened myself up to liabilities by using this software. DO NOT USE 7SHIFTS!!!

We signed up for 7shifts to manage hospitality rosters but stopped using it months ago. When our old manager left, the subscription kept running unnoticed — and despite not using the product at all, they refused to refund nearly $500 that was auto-charged.

Their support response was robotic and dismissive, simply quoting “non-refundable Terms of Service” without any attempt to help or escalate. There’s no transparency, no empathy, and no practical way to get billing issues resolved.

To make matters worse, the platform keeps stored credit card details on file even after cancellation.

For anyone considering this software: be very careful. The billing model feels designed to trap you into recurring charges, and the “support” team seems more interested in hiding behind policy than supporting customers.

Save yourself the time and frustration — there are far better, more ethical scheduling tools out there.

7 Shifts latest response confirms their theiving policy.

Hi Matt,

My name is Dana, and I'm a part of the leadership team here at 7shifts. Thanks for reaching out to our team.

I understand that you are requesting a refund for your annual subscription for $479.88 for the Mewstone Wines account that was processed on October 27th 2025. I understand that you did not intend to renew your 7shifts subscription; however, we do operate on a recurring and non-refundable subscription model.

To prevent unintended renewals, we send a reminder email informing our customers of their upcoming renewal. I can confirm this reminder was sent on October 20th to the admin account at cellardoor. I can confirm this email was also opened. Screenshot attached.

While I can appreciate that this was not your desired outcome, we are unable to refund this charge.

To follow up on your requests, I can confirm your account has been successfully canceled, however you will still have access until Oct 27, 2026 when your subscription ends.

Your payment method is still on file in your account, although it will not be charged again. You may remove it by following these steps. Add/Delete a Payment Method

Thank you for your understanding,
Dana W.

worse than poor customer Service. Online chat bot driven and poor response time, sit on hold for a long time on phone. Had to respond to bot emails many times before you get a response. Also their process of payroll tax payments is awful. They use a different vendor and have no control over when taxes will be processed and can’t notify you if they have been processed. You have to check with the state to see if they’ve been completed or not

I began using 7shifts in 2023 and kept it for about a year and a half. While the platform was serviceable, it lacked many of the advanced features offered by competitors. In mid to late 2024, I switched to a new scheduling system and stopped using 7shifts for all my businesses.

In April 2025, I was shocked to see a charge of approximately $1,500 on my credit card. I immediately contacted 7shifts and explained that we had stopped using the software months ago. I was told that, per their refund policy, I wasn’t eligible for any reimbursement—even though I hadn’t used the system and called the same day the charge was processed.

This is not a refund for past usage—I was charged in advance for 12 more months of a service I had clearly stopped using. There was no opportunity cost to them. Running my card without confirmation or notice and then refusing a refund is, frankly, predatory.

This is poor business practice and I would strongly caution others to read the fine print. Better yet, go with a provider that values customer relationships over rigid, one-sided policies.

Horrible, wont delete your information if your employer doesn't agree to it. Employer wants me to work off the clock reading messages every week, so I want account deleted. But they wont do it