Wirex Reviews 

I requested to cancel my Wirex account and was told to wait 24 hours. That deadline passed with no resolution. Since then, multiple support agents have told me the case was “escalated to the relevant team” and that I’d be contacted — but weeks later, still nothing. No timeframe, no explanation, no resolution.
On top of that, a €450 transfer I sent is stuck “under review,” neither delivered to the recipient nor cancelled, for over 30 hours with zero response.
When I told support I was closing my account and had already escalated this to the relevant authorities, the chat was closed citing “no response from me,” then auto-marked as “resolved” by their bot — nothing was actually resolved. My formal complaint email also bounced back as unmonitored, forcing me to start over through yet another channel.
This looks like a system designed to stall customers rather than fix problems. My funds are still stuck and my account is still open. I cannot recommend Wirex.

Ticket #6388419

As a business, we rarely leave reviews or comments, but this situation warrants one until they address the issue and provide an update.

We had three customers who made purchases from us using Faster Payment, and they confirmed and provided proof of their transactions.

However, when we checked our Wirex account, all these transactions were missing, which is quite shocking.

We have been receiving various emails from our customers, and as you can imagine, they are now angry.

We sent emails with the proof that our customers shared with us, but all we have received in response is a vague statement that they are “looking into it to resolve it.” It has been over seven days since we sent these emails.

It is quite unpleasant to deal with angry customers and continue to follow up with Wirex.

We will update our review once this is handled properly and resolved swiftly.

STAY AWAY FROM THIS PLATFORM!

I am a small trader and had been using this platform for quite some time, so I never expected to experience something like this. Without receiving a clear explanation, my account was frozen while more than $110,260 of my funds were held.

I immediately contacted customer support because I wanted to understand what had happened and requested an appeal. Instead of receiving a proper investigation, I received what appeared to be a cold, automated response accusing me of “predatory practices.” They also mentioned possible police involvement and legal action simply because I was asking for my case to be reviewed. What shocked me most was being told that they would not entertain any request to appeal.

I was extremely worried because this was my money, and I did not want to simply walk away from it. I spoke with a friend who had previously experienced a similar situation, and he recommended that I contact 千0ꋪɿ́ՃԵ.

I reached out to them, explained everything in detail, and provided the documents and information they requested. They reviewed my complaint, opened a case, and kept reassuring me throughout the process. I was kept informed while they worked on the matter.

To my surprise, after only a few days, my funds were returned. After all the stress and uncertainty, I honestly did not expect such an outcome.

I am relieved that I decided not to give up. My experience with the platform was extremely disappointing, and I believe anyone dealing with a similar situation should keep all records, communicate carefully, and seek independent professional advice before taking further action.

Very disappointing experience with Wirex One.

I really liked the concept and the features, but after actually using the app, I have serious concerns about how the wallet and card work.

The biggest problem is crypto recovery. The wallet shows one set of addresses, but when I try to export the keys and recover the wallet outside Wirex One, I get different addresses and cannot recover the same Bitcoin wallet or the BTC address where my funds and transaction history are visible. I have tested this repeatedly. The app gives me access to the wallet, but I cannot independently recover the same wallet elsewhere.

This is especially concerning because Wirex One describes itself as self-custodial and its documentation says that users can export their private keys and retain access to their assets. In my experience, the recovery process does not work as I expected from those claims.

There are also different BTC and ETH addresses shown in different parts of the app, without a clear explanation of which addresses actually control my assets.

The card experience has also been disappointing. My card was blocked for 3 days after I made a €15 top-up from my own bank account. I received no clear explanation for the restriction.

The timing makes this even worse: I am currently on holiday and suddenly have limited access to my funds, while getting a clear answer from support has been extremely difficult.

I like the idea of Wirex One, and that is what makes this so frustrating. The combination of crypto, a card, Earn and other financial features is very attractive. But if users cannot clearly recover their crypto independently and can have their card restricted without a clear explanation, that is a serious issue.

I hope Wirex addresses these problems and provides a transparent explanation of the wallet recovery mechanism, the different addresses, and the card restrictions.

Review:
I am utterly disgusted with Wirex's practices. They arbitrarily deducted 10.845959 SOL (worth over 8,000 HKD) from my account under a predatory "Storage Fee" clause.
To be clear, I don't even care about the money anymore—what is unacceptable is how disgraceful and scam-like this method is. Seizing users' crypto assets under hidden or obscure inactivity terms without prominent advance notice is pure exploitation. When I contacted support to question this, their live chat and AI were completely useless, quoting terms just to brush me off and automatically marking my case as "resolved."
Everyone needs to see how Wirex drains user funds through these predatory tactics. Do not trust this platform with your assets!

Admins, please push ticket #6386696. I sent a USDT transfer from the exchange, but they didn't credit it. They're not responding to inquiries, and there's no money. I provided all the documents, and still nothing.

Hello,
I am writing to request urgent assistance regarding a USDT deposit made on July 20th, which has still not been credited to my Wirex balance.
My support ticket is #6364716. Every time I reach out to the in-app support, I am only told to "be patient" and that the case will be resolved, but it has been over a month with no real updates or solution.
Can a moderator please look into this ticket and escalate it to the financial/technical department? This delay is unacceptable.
Thank you.

Ticket: #6374533
Hi, why is there still no update on my ticket?

I’m really disappointed with the way Wirex has handled my case. It has been more than a month since my case started, and no response or update for over two weeks.

There has been no clear explanation, no follow-up, and not even an apology for the delay.

Please, Wirex, be responsible and accountable to your users. When there is a problem with a customer’s funds or account, please do not leave the customer without any communication or updates for weeks.

I urgently need a clear update on my case and an explanation.

I have been trying to get my merchant refund of $515.75 credited to my account, and Wirex is essentially holding my money hostage.

The merchant processed the refund seamlessly and provided all tracking details, including the ARN. Initially, Wirex support claimed the funds were credited and provided a statement. However, their own official document was mathematically flawed-over 530 USDC was completely unaccounted for in the closing balance!

When I exposed this blatant accounting error, they 'escalated' my case (Ticket #6372739) to their technical team. That was weeks ago. Since then, I have received nothing but generic, automated-sounding emails asking for 'patience' while my funds are nowhere to be found. Over two months have passed since the refund was issued!

This level of incompetence is staggering. Withholding a customer's funds for this long, despite having all the tracking numbers and undeniable proof, is unacceptable and borders on outright theft. If my money is not credited immediately, I will be taking formal legal steps and reporting Wirex to the relevant financial regulatory authorities.

I am deeply concerned by the illegal and scandalous behavior of Wirex UK. My account has been restricted for over two months now (Ticket ID: 6364612) after a routine and fully legitimate transfer between my own personal bank accounts.
I have fully cooperated and provided all requested KYC/Verification documents. Since they refused to unfreeze my profile, I have repeatedly requested the immediate closure of my account and the return of my funds to the originating bank account. Wirex has deliberately ignored every single one of my emails, official closure requests, and communication attempts. They are simply keeping my private money without any legal basis.
Because of this shocking negligence, I am escalating this case to the UK Financial Ombudsman Service (FOS). Furthermore, I have already handed over the complete timeline, email logs, and evidence to a very famous tech YouTuber with over 15 million subscribers. They are currently producing an official investigative video exposing how Wirex systematically freezes user accounts and ignores customer funds.
If my funds are not returned immediately to my original bank account, this evidence will be fully broadcasted to millions of viewers. Release my money now!

They made me upgrade to wirex one and lost my money on stransfering accounts 3 months no help actually been scammed taking case to ombudsman

Very disappointing experience
My experience with Wirex was extremely frustrating. I had an issue involving my funds and felt like I was getting nowhere trying to get a clear explanation or resolution. The situation became stressful very quickly, especially because I wasn’t sure when I would have access to my money again.
I eventually spoke with RECOVERYSOL while trying to understand the situation. They gave me some suggestions about possible next steps, which at least helped me understand the situation a little better.
I’m still disappointed with how Wirex handled everything. I expected much better communication and support when dealing with an issue involving my own funds. Thanks 🙏

I also encountered a problem on this platform. The phone on which 2FA was set up was lost; I kindly created a ticket with all the information they asked for, and as a result, I’ve been just being fed promises for 6–7 days now.
The support in the app is useless; it responds with standard templates, and you can’t communicate with any other support team. As far as I understand, they have several thousand requests, if not more. The support team that deals with such issues works 8 hours a day, 5 days a week. So, if you encounter such a problem, you’ll have to wait at least a couple of weeks.
All I want is to simply withdraw my funds and no longer use their services.
My ticket : 6382883
Although it probably won't change much.

Basically, they blocked my account, and it has been over a month without them transferring the funds held in it; they are waiting for legal proceedings. Ticket 6376768.

nick name c8124cb2e33847f584b6010b2e43a810

I have been contacting you about my problem for three months now; I want my funds transferred to my Wirex card, but I am unable to do so because it is asking for a passkey that I never requested. Could you please finally resolve this?

I completed the identity verification process and deposited approximately $300 worth of TRX into my Wirex account. My account was later closed/restricted, and since then I have been unable to access my account or withdraw my funds.
This situation has now continued for more than two years. I contacted support seeking an explanation and, most importantly, a way to recover or withdraw my money, but I still have no satisfactory resolution.
I simply want access to my funds or for Wirex to return them to me. More than two years without a proper solution is unacceptable.
I will update this review if Wirex resolves the issue and returns my funds.

Absolutely awful customer service, constantly closing help chats, issues with my Solana getting stuck and not being sent. Constant errors not being able to withdraw to my bank due to estimating issues apparently with Wirex one. Just no end of issues and zero help. Would not recommend

Wirex is using an abusive, automated loop to withhold my money. On August 6th, they sent me an official notification closing my account and explicitly telling me to "withdraw my remaining funds". However, my access is totally blocked, making any withdrawal technically impossible.For months, I have been trapped in a loop: their support sends the exact same automated email requesting the same document. Every time I provide a compliant, valid document, it gets ignored or rejected by a bot, and the loop starts over. No human is looking at my file.Keeping my money while officially ordering me to withdraw it is completely illegal. I demand that a human compliance officer manually process the transfer of my remaining balance to my external bank account.This matter is now being escalated to the Bank of Lithuania (Lietuvos bankas) and the European ODR platform. Release my funds immediately!Wirex Username/ID: 6e4eb674f6b64099a514f7418ab2982a

First of all since Wirex One, randomly some charges come through as Euros - any purchases done at Costco fuel or in store they always auto convert to Euro from £ although I'm charged in £ and take the fee. You buy a product out of Amazon for £, return it to amazon and Wirex takes your refund and converts it Euro's again, if you want to convert it to £ they take the fee again.
Second Migration from Legacy App, I have paid Annual fee of £306 for a elite membership highest paid tier possible and had to freeze over £3000 worth of Wirex tokens to gain benifits that I had. Wirex one just wiped the whole logic, Legacy app gave me 8% APR on wirex tokens frozen/locked by the contract as they had to be frozen for 180days so I could get cashback. Wirex One just decided to change it to 5% - that is absolute joke. Also I was told that in Wirex one my tier will be boosted for 3 months since day of migration, but wait, what happens to remainder of membership that I have purchased? By the time 3 months run out I will still have 7 months of the £306 I have paid for? Support is clueless told me to get back to them when 3months will run out.
Also it is impossible to get bank statement.

Yesterday transferred £1700, £50, £50 to wirex one from Starling. Money is nowhere to be seen. Spoke with Starling and had a confirmation from them that money have been sent and accepted by the bank and everything is as good as it gets, but Wirex support is clueless.
CASE: 6379106

There is just too many questions and issues with this platform to trust it.

I’ve transferred money from my nationwide to wirex one, the money was faster payments and should have been in the account on Wednesday it still hasn’t arrived in my account and no one is answering for support