Witt A/S Reviews 

Customer support where are you....

I have tried your so-called support.
I bought a robprock lawnmower, reply came more than a week after I asked for where my shipment was.

My second email because the roborock lawnmower stoped working because of a faulty rtk antenna (no connection between lawnmower and antenna) and this hasn't been answered at all,

To have a lawnmower that doesn't work and support totally ignores Younis the best way to make customer angry and tell everyone to stay away, they might even start writing bad reviews on all your ads on social media.

And to make up for 1.bad review you need more than 100 positive ones.

So start replying to the emails.to support....

As representatives of Sage/Breville in Norway, they promptly helped with my case of the Sage platform not identifying my current order, getting it back on track and sharing with me the progress of its delivery. True professionals!

Fast and happy to help :)

After an unfortunate situation with SILVAN and BRITA filters, Witt.dk quickly found a solution that made my family and me absolutely happy and satisfied. Many thanks to Mathias Hausager for his professionalism.

I purchased an Everdure Fusion on May 13, 2025 — distributed by Witt A/S, who proudly advertise themselves as the official distributor for Everdure in Scandinavia and the UK. The grill arrived on May 27, already battered: a massive dent and crooked controls straight out of the box.

I immediately reported the damage and requested a replacement. Both Everdure and Witt A/S acknowledged it ONCE on June 3, claiming it was “in process in SAP”. Since then? Zero contact. Zero solution. Zero accountability.

Today is June 18 — over a month since I paid, nearly three weeks since I filed the complaint — and I’m still stuck with a broken grill that nobody wants to replace or collect.

For a so-called premium brand, this is scandalous. Both Everdure and Witt A/S clearly have no respect for paying customers:

They shipped out a defective unit without quality control.

They ignore emails and reminders.

They promise a solution, then vanish completely.

They hide behind vague excuses and pass the blame.

This fiasco has ruined my grilling season in Sweden, cost me time, money and patience, and shown me exactly how little these companies care once they have your money.

I have filed a formal dispute via Klarna and will escalate this further to the Swedish Consumer Agency (Konsumentverket) and ARN. I will also share my experience on every possible platform to warn others.

My advice: STAY AWAY from Everdure and Witt A/S. If anything goes wrong — and it probably will — you’ll be left alone with overpriced scrap metal and a black hole where customer service should be.

Update – July 2, 2025

Following my initial complaint, Witt A/S finally responded on June 30 offering to send a replacement grill and a branded apron as compensation. While I appreciate the gesture, this comes more than five weeks after the original delivery — and only after escalating the issue via Klarna and making plans to involve Swedish consumer authorities.

To be clear: Under Swedish consumer law (Konsumentköplagen §23), the buyer is entitled to a price reduction or refund if a defect is not resolved within a reasonable time — generally interpreted as 14 days. In this case, Witt neither delivered a replacement in time nor maintained meaningful communication throughout the process.

Offering an apron instead of acknowledging my lost time, ruined grilling season, and complete lack of service frankly just highlighted how little my experience as a paying customer was valued.

I have now cancelled the purchase entirely. Whether Witt will manage to collect the damaged unit they sent remains to be seen.

A real shame — for Everdure, and for the Heston Blumenthal brand which claims to stand for premium quality.

There is no customer service. My order have been in weeks. Havent got confirmation email, or replay to emai i sendet .

Customer service 👎

First of all I was told by Witt to buy a specific motor (Outdoor2) to my Witt kitchen hood. When the electrician was about to mount everything they didn’t cooperate. On the phone with Witt everything was ok and I was told that they would make up for it. Otherwise I had to buy a new hood as well (around 2500 €), since they stopped producing motors to my hood.

The problem was apparently that the motor name was the same on the older version and the new one. Pretty strange if you ask me, and I can understand that it creates misunderstandings if they don’t tell you about.

While we were talking we sent a couple of pictures via email to conclude that the parts didn’t match. After the call the guy/witt ghosted me completely! They refuse to answer any more of my emails. If it comes to that I have to buy a new kitchen hood, I don’t even know which model I need.

And I even found out that I’ve been in contact with them over a year ago and they stopped answering that time as well.

Even one star is too much for Witt. I could not submit with no star!!
Never consider Witt induction hub. Worst experience, worst service and no conclusion in the end!! When we cook with Witt induction hub half of the pan starts to warm and cook and other half is just waiting and cold. It bridges between pots without you requesting it. The latter is very dangerous safety wise.
The technician just says all is normal and part of the induction hub functionality!!! Just trying to convince that I do no understand anything from the induction hub.

I bought the Roidmi X30 VX portable vacuum and mopping kit. First of all it's not cheap ... but it's really, really good. In my opinion better than the Dyson equivalent. Unfortunately the mopping unit stopped working, I contacted Caroline at Roidmi (aka the supplier Witt ... I think) - either way a new mopping unit was delivered within three days with no hassle whatsoever. If only all companies could be as good. Recommended (I'm a real human customer by the way)

Very good and fast service!

Would recommend Witt to everyone!

Super god service.
Konen blendede pakningen i vores blender og WITT sende bare en ny pr goodwill. Fantastisk service 🎉

I purchased the iRobot J7+ which is fine, but the customer support in the Nordic countries is so terrible it’s almost hilarious. I contacted them after the main brush got tangled with a 10cm long loose thread or yarn that found itself underneath the sofa and broke the slot for the main brush. I asked customer support if they could do anything about it and they told me I had to purchase a new cleaning module for the robot. When I asked if they could provide some sort of discount for the part they told me they wouldn’t provide anything because the robot was not clean in the photograph I took to show them the extent of the damage (some of my dog’s hair was on the unit and I clean this machine every 3 days). They blamed me and insisted that I was reckless or negligent with the product because I didn’t clear a thread from the floor before letting it vacuum and assumed I didn’t clean the robot. Rude and just petty customer service that took ages to respond. Strongly recommend against buying through them.

When faulty products from them break within time of warranty period they blame the costumer instead of exchanging the product on warranty. A stone for a Onni pizza owen can according to them not break unless it is dropped. In my case the stone cracked when it was heated on high temperature but Witt refuses to send a new stone! Worst customer service ever! Ooni Pizza Owens should seriously rethinking what company they letting to be their distributor.

Bare god service. Bum.

Terrible service! Do not respond to mails. Tried to call but was transfered to 5 different numbers and then ended with no answer.

My trusty 4-year-old Roomba started acting up, despite very meticulous maintenance. First I habitually contacted iRobot support in the States. They were not entirely useful... Then I googled for local support in Norway, where I live now. I was re-directed to Witt in Denmark. Within several days of contacting them, I have a replacement part coming in mail. Just like that (I'm still surprised). One couldn't ask for better service. Tak skal du have.

Recently I’ve had our Bravaa floor washer and Roomba vacuum breakdown and Witt have fixed them incredibly fast. Very impressive customer service!