On Sunday 2nd August, I attempted to use your EV charging station on Buddle Lane, Exeter (EX4 1JP). My first two attempts failed to initiate, but they placed two separate £40 pre-authorisation ho... See more
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Usually good but today several charging pints at Home Park Plymouth seemed to be out of order. We had quite a long conversation with a helpful person at customers service. Charged on fourth charger we... See more
Company replied
Whilst I never had an issue on this occasion I’m extremely annoyed with the fact you’re still taking extortionate pre orthrisation amounts. You need to look into this with immediate effect. People ca... See more
Wenea ev charging machines are easy to use with the app and there are plenty of them. Customer services also sorted out an issue I had so would highly recommend them. Mike driveaclass.com
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Company details
About Wenea
Written by the company
SOBRE WENEA
Wenea es el operador lider independiente de carga de vehículos eléctricos. Con presencia en España, Reino Unido y Portugal, cuenta con más de 1.500 puntos en su red ofreciendo, además, soluciones avanzadas para particulares, empresas y organismos públicos.
Visita nuestra webQuiero comprar un cargador para mi casa
ABOUT WENEA
Wenea is the leading independent operator of electric vehicle charging. With a presence in Spain, the United Kingdom, and Portugal, it boasts a network of over 1,500 charging points, while also offering advanced solutions for individuals, businesses, and public entities.
Visit our webContact info
C. Acanto, 22, 28045, Madrid, Spain
- 915 06 06 00
- info@wenea.com
- wenea.com
3.6
Average
315 reviews
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Failed to charge - pending payments held for two weeks and counting.
On Sunday 2nd August, I attempted to use your EV charging station on Buddle Lane, Exeter (EX4 1JP).
My first two attempts failed to initiate, but they placed two separate £40 pre-authorisation holds on my card. My third attempt was successful, and the actual session cost of £37.31 has already been fully processed and paid.
It has now been two weeks and, my bank requires confirmation from Wenea to drop the pending holds. I have raised this with the customer service team but had no acknoweldgment or response. £80 is no small amount in the current climate and I'd like this money released!
August 2, 2026
Unprompted review
Reply from Wenea
Thank you for explaining what happened in such detail. We’re very sorry that the two £40 pre-authorisation holds are still showing as pending, especially as your successful session of £37.31 has already been charged.
These £40 amounts are pre-authorisation holds, not additional charges, and should be released by your bank once the failed sessions are closed. We’re also sorry that you haven’t received a response from our Customer Service team.
We’d like to help resolve this. Please contact us again at customer@wenea.com or on 0800 208 8897, available 24/7, quoting the date, location and details of your case so our team can review the holds and follow up accordingly.
We understand that £80 is a significant amount to have unavailable and apologise for the inconvenience caused.
I can’t believe I just had to pay 97p…
I can’t believe I just had to pay 97p kwh to get myself out of trouble with wenea being the only fast chargers in the area.
I didn’t have any signal to download their app to get the “better rates” but why on earth am I expected to download and put my personal information in for cheaper rates? Do you see me having to do this at a petrol station? Why is this any different?
We have some of the highest public charging prices in the world and parasitic companies like this are allowed to thrive. The sooner we get better regulation on this, the better.
August 2, 2026
Unprompted review
Reply from Wenea
Thank you for taking the time to share your feedback. We’re sorry to hear that your experience was so frustrating, especially when you needed a fast charger urgently.
We understand your concerns about pricing and about having to download an app to start a charging session. We’d like to clarify that you can use the Wenea app as a guest, without creating an account or providing personal details, and start a charging session directly from the app.
In addition, many of our rapid and ultra-rapid charging stations already support direct contactless payment, allowing users to charge without downloading an app, and we’re continuing to expand this functionality across our network.
We also recognise that, in situations where mobile signal is limited, downloading an app on the spot can be inconvenient. Your comments are valuable, and we will take them into account as we continue improving the charging experience.
If you would like us to review the specific charging session in more detail, our Customer Service team is available 24/7 at customer@wenea.com or 0800 208 8897.
Reply from Wenea
Thank you for your feedback. We’re sorry to hear about your concerns regarding pricing.
On Wenea's own network in the UK, our current tariffs are £0.55/kWh for Slow chargers, £0.75/kWh for Rapid chargers, and £0.85/kWh for HPC. If you were charged £0.97/kWh, it may have been at a roaming partner's charging station rather than on Wenea's own network.
If you could share a few more details about your charging session, we'd be happy to look into it. You can contact our UK Customer Support team at 0800 208 8897 or customer@wenea.com.
Wenea prices in plymouth is absolutely…
Wenea prices in plymouth is absolutely crazy 0.78 pence a kw .
A car with capacity of 100kw cost 78 pounds will show on car dashbord 450 miles range however that is not the reality and with lucky you may do 200 miles so in the end cost more than fuel a lot more . Electric is good if owner can charge at home otherwise stay away because you will be rip off
May 1, 2026
Unprompted review
Reply from Wenea
Thanks for your feedback. We understand that pricing is an important factor when charging away from home.
We’re working on new initiatives in the UK, including bringing Wenea Everyday, which will offer users more benefits and help reduce the cost of charging for frequent drivers.
We appreciate you sharing your experience.
Good service in general
Good service. Nice comercial help. Good installation
February 2, 2026
Unprompted review
Reply from Wenea
Thank you very much for your review, Teresa! We’re glad to hear you were happy with the commercial support and the installation process.
Our goal is to make everything smooth and straightforward from start to finish. Thanks for choosing us.
Overpriced for a start. Refunds/held funds are a joke.
Overpriced for a start, had to use my bank card again to get charger to disconnect vehicle which incurred a further £40 hold on my card. Still not released 25 days later. Utterly ridiculous that anyone should have to wait this long for a refund that other companies can process in minutes. They have not even informed the card company to release the hold on it. Guessing they will wait the statutory 30 days without doing anything then my card issuer will rectify it. They are just sitting on peoples money unnecessarily. These chargers are brand new, freshly designed machines. They should be capable of processing a simple transaction cancellation within a sensible timeframe. Not like it takes 30 days for a refund from my local paper shop, or the butchers…
November 21, 2025
Unprompted review
Reply from Wenea
Thanks for taking the time to share your experience, and we’re genuinely sorry for the frustration this situation has caused.
When paying by bank card, a temporary preauthorisation may be placed by the card issuer to cover the charging session. While the final amount is settled correctly, the release of that hold depends on the card provider’s processing times, which can unfortunately take longer than expected in some cases. We understand how inconvenient this is and agree that it’s not the experience we want for our users.
Our support team can review your specific case and provide any necessary confirmation to help speed things up with your card issuer. Please contact us at customer@wenea.com
or 0800 208 8897, and we’ll be happy to assist you directly.
Thank you again for your feedback — it helps us continue improving both our systems and the overall charging experience.
Would be minus 10 stars
Still waiting for £80 refund, after 3 weeks. They don’t respond to emails, do not answer the phone, they blame the banks, but this is rubbish. Every time we tried to charge, we had these problems, and had to chase up refunds, that is when you can find one that works. You even get charged when they don’t work. I think their business is about holding your money, not providing an EV service. Will never drive an EV again.
Update: the £80 is NOT a pre-authorisation, it has GONE from my bank, and my balance has been debited £80 for 4 weeks now - how do you get away with this ?
September 8, 2025
Unprompted review
Reply from Wenea
We are sorry to read about your experience and understand how frustrating this must feel. Please note that the £80 you mention is not a payment but a pre-authorisation made by your bank before starting a charging session. This amount is automatically released by the bank, and you should see it back in your account very shortly.
If you have any further concerns, our UK customer care team will be happy to help at customer@wenea.com or by phone on 0800 208 8897.
What is wrong with you
Iv had non stop problems with being able to charge. Originally they where great and aloud me to charge and pay monthly. I had a problem with my money one month and explained that I will pay all at once when I got paid. Wich I did in full. I was trying to charge my car at 4 am this morning for a very important hospital appointment for my heart. I am classed as disabled and they knew this I was left to walk home even tho I was offering to pay. I missed the appointment and nearly froze to death
September 22, 2025
Unprompted review
Good service!
Very easy and fast to work with it was a safe zone in Barcelona right by the beach! We had filled a few wrong stuff so we had to contact the company after and that was also super fast and good service!
August 30, 2025
Unprompted review
Reply from Wenea
Hello,
Thank you so much for your 5-star review! We’re delighted to hear that charging with Wenea was easy and fast. We’re also glad our support team could assist you quickly when needed.
We look forward to welcoming you again soon! ⚡
The Wenea Team
I recently charged at a wenea charge…
I recently charged at a wenea charge point in Devon great service took a deposit charged and swiped card again to complete had no app but it worked well down side refund of difference still haven't received it. I have seen on other reviews that they blame the banks for the delay but I have used many other ev suppliers using the same method and have all refunded within 4 hours come on wenea missed on 5 stars for sloppy refunds I will repost to let you know how long it took
August 24, 2025
Unprompted review
Reply from Wenea
Hello,
Thank you for your review and for sharing your experience. We’re glad to hear that charging worked smoothly without the app, but we’re sorry for the delay in receiving your refund.
Just to clarify: the initial amount you see is a temporary pre-authorisation, not a final charge. While Wenea regularises the actual charging cost immediately, the release of the remaining funds depends on your bank’s processing times, which can vary. In some cases it may take longer than with other providers, and we understand how frustrating this can be.
We appreciate your feedback and will continue working to improve the process.
The Wenea Team
Plymstock Broadway - abysmal
Plymstock Broadway. Multiple attempts. Card reader not working. App not working. These chargers are abysmal. Other customers having equal pain. Don’t bother
February 15, 2025
Unprompted review
Reply from Wenea
We’re really sorry to hear about your experience at our Plymstock Broadway chargers. We appreciate your feedback and will investigate the issue to ensure a better experience for all users.
Thank you for bringing this to our attention.
The app is useless.
The app is useless.
So difficult to create an account and then get called by my banks fraud department and find i have about 7 incorrect charges totalling well over 100GBP.
This is typical of company's that insist on you using an app.
Stay away from this company.
January 13, 2025
Unprompted review
Reply from Wenea
Good morning John,
We’re sorry to hear about the situation. The hold you’ve mentioned is carried out by your bank to verify that there are sufficient funds on the card. As such, it’s your bank that refunds the amount after a few days. On our end, if the charge session doesn’t take place, no payment is processed.
For any issues, please don’t hesitate to contact our customer service team, available 24/7.
Best regards,
Timely refund of deposit needed
I had my first successful charge with Wenea on 7 January and was correctly charged £9.61 for the electricity that I used on the following day.
It's our that now on 10 January the residue of my £25 deposit has still not been returned to me.
January 7, 2025
Unprompted review
Reply from Wenea
Hello Bob,
The £25 refund is automatically processed on our end once the charging session is completed. In this case, it is your bank that is holding the refund, which should be released shortly.
Kind Regards
Usually good but today several charging…
Usually good but today several charging pints at Home Park Plymouth seemed to be out of order. We had quite a long conversation with a helpful person at customers service. Charged on fourth charger we tried.
December 12, 2024
Unprompted review
Reply from Wenea
Dear Raja,
Apologies for the trouble it may have caused to you.
We have requested the charger to be checked by our Maintenance team.
Best regards,
Wenea Customer Service
Been charged £120
Been charged 3x£40 as was having issues charging. So having read the reviews can only hope it’s refunded. I’ll update my review once I know more.
September 21, 2024
Unprompted review
Reply from Wenea
Hi, we’ve reviewed your case and can confirm that the refund process has been initiated. At this point, the timing of the refund depends on your bank, but rest assured it’s on its way. Please don’t hesitate to reach out if you need further assistance, and we’ll be happy to help!
50£ still not returned.
I have been charged 25£ x 2 so £50 in total. It took the 25£ deposit the first time and could not charge the car so I tried again what a mistake. I’m £50 down and still no refund. I will not use them again. Disappointing compared to Scottish power and others. Stay away.
June 26, 2024
Unprompted review
Reply from Wenea
Dear Scott,
We apologize for the inconvenience you’ve experienced. We understand how frustrating this situation must be. Please rest assured that we are working on resolving the issue with your deposit.
Our team will contact you today to assist you further and ensure you receive your refund as soon as possible.
Thank you for your patience and understanding.
Best regards,
The Wenea Team
Frustrating charge points
Every time I use one of their charge points it stops charging after about 10 minutes. I’ve reported the issue many times but it never gets resolved.
Occasionally one of their chargers in the city will work properly, but most of the time I return to my car and it’s only been charged a few percent.
December 14, 2023
Reply from Wenea
Dear Dan,
We apologize for the inconvenience you’ve experienced with our charging station. We are currently facing some technical issues but are working diligently to resolve them as soon as possible.
Thank you for your patience and understanding. We apologize for any inconvenience this has caused.
Best regards,
The Wenea Team
Easy to use.. and brilliant price
Easy to use, great availability and brilliant price - its a shame the cable I use will only charge at 11kw and not 22kw.
June 17, 2024
Reply from Wenea
Good afternoon, Steven!
We are pleased to hear that you have had a positive experience with our network. Please know that we continue to work hard to provide you with the best service possible, tailored to your needs.
Thank you for trusting Wenea!
Preauthorisation T&C’s need urgent review and overhaul
Whilst I never had an issue on this occasion I’m extremely annoyed with the fact you’re still taking extortionate pre orthrisation amounts. You need to look into this with immediate effect. People cannot afford this. I had problems where the machine kept stopping and you took 4 payments of £25 and I had to wait 8 days for the money to be refunded. I. Financial crisis like we are experiencing in the uk I feel this is an archaic and ridiculous approach. Your company is expanding in our city if plymouth and this pre charge as well as ye fact its75 pence per kw is daylight robbery. You’re putting people off from getting an electric car for those who need to rely on the local infrastructure.
You should only take one preauthorisation fee when a person registers to your app on the very first use. This is serious and urgent issue with using Wenea. I will continue ti campaign with our local council about this and would appreciate an urgent resolution rather than a battle. Come Wenea review your preauthorisation terms and conditions and take in to consideration that people and especially young families cannot afford this to happen.
June 21, 2024
Expensive
Chargers work fine but are far too expensive to be used cheaper to use diesel or petrol
June 21, 2024
Reply from Wenea
Hi,
Thank you for your feedback. We understand your concern about the pricing. While we strive to provide the best service, we are continuously working on introducing new features and pricing models to make charging more affordable. Stay tuned to our updates and promotions to benefit from potential savings in the future.
Best regards,
The Wenea Team
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