Welkeys  Reviews 

2,253
TrustScore 4.5 out of 5

4.5

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Rated 5 out of 5 stars

Small, but well-equipped studio with a marvellous location and a fantastic view over the ocean. Fanny was a very kind host who made sure that we arrived well and felt very welcome.

Company replied

Rated 5 out of 5 stars

We had a lovely 4 night stay as 3 people and it catered to all of us perfect. Lovely view, amenities, and room as a whole. Fanny was so helpful during our stay and due to her clear instructions and op... See more

Company replied

Rated 5 out of 5 stars

Beautiful apartment in Parisian style, nice area, many pieces of art so you can feel like some parisian noble person, comparing to some generic hotel i would recommend 10/10. It was like +37 celsius b... See more

Company replied

Rated 5 out of 5 stars

Prisca was very friendly and welcoming and showed us everything we needed for the beautiful apartment. She was very helpful and contactable before the check in and to let us know about the check out p... See more

Company replied

Company details

  1. Vacation Rental
  2. Property Management Company
  3. Short Term Apartment Rental Agency
  4. Holiday Apartment
  5. Vacation Home Rental Agency

About Welkeys

Written by the company

La location saisonnière haut de gamme




Welkeys est une agence de location saisonnière 2.0 haut de gamme avec services de conciergerie. Nous accompagnons les propriétaires dans leur processus de location de A à Z : annonce, photos, distribution sur les plateformes, accueil des voyageurs, ménage et linge de qualité hôtelière, amenities eco-responsables. Fort d'un réseau national d'experts issus de l'immobilier, l'hôtellerie et de l'univers du digital, nous maximisons les revenus locatifs de plus de 1 000 clients propriétaires.

Présents dans 35 destinations françaises, nous sélectionnons des maisons, chalets, villas et appartements hauts de gamme. Nos City Manager et leurs équipes locales préparent tous nos biens avec soin pour accueillir vos voyageurs. Louez l'esprit tranquille, Welkeys s'occupe de tout.

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4.5

Excellent

TrustScore 4.5 out of 5

2K reviews

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Replied to 90% of negative reviews

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4.5

All reviews

(2,253)

277 reviews in the last 12 months

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Rated 5 out of 5 stars

pleasant stay in a spacious apartment

It was helpful that we had contacted Lorris, the apartment caretaker, before our departure, so we were well-informed. He was friendly and patient, and made every effort to ensure everything went smoothly. The apartment is beautiful and comfortable. Unfortunately, the owner hadn't reserved enough space in the closets for our belongings. Lorris did a great job of ensuring we got that space. Unfortunately, the beds in the apartment are a bit narrow. The guest bed had a significant dip. The cleanliness could also be improved. However, it is a comfortable place to stay. It's bright, spacious, and beautifully decorated. And it doesn't get too hot when the temperature rises above 30 degrees Celsius. Another advantage is that you're located on a kind of enclosed alleyway, where you can easily store your bikes.

August 17, 2025
Unprompted review
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Reply from Welkeys

Hi Henriet,
Thank you for taking the time to share such detailed feedback. 🌟 We’re delighted to hear that you found the apartment bright, spacious, beautifully decorated, and comfortable, and that the location and bike storage were convenient. We’ll make sure to share your kind words with Lorris — he’ll be happy to know his support made your stay smoother.
We also appreciate your comments regarding the beds, closet space, and cleanliness. Your observations help us improve, and we’ll certainly take them into account to enhance the experience for future guests. We’d be glad to welcome you back and provide you with an even better stay next time!
Best regards ,

Rated 5 out of 5 stars

Nice accomodation overall

Nice accomodation overall, clean, equipped, good location and neighbour. We were pleased with everything, perfect for a family trip.

August 11, 2025
Unprompted review
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Reply from Welkeys

Hi Emma,
Thank you so much for your kind words! 🌟 We’re delighted to hear that you enjoyed the cleanliness, equipment, location, and the neighborhood. It’s wonderful to know the apartment was perfect for your family trip. We’d be very happy to welcome you back anytime!
Best regards ,

Rated 5 out of 5 stars

Excellent

Excellent.
The communication with Lorris was effective. He provided us with a clear direction to have access to the apartment. We had an issue with the ventilators and he replaced them with two new fans despite it being a day off followed by weekend. Very much appreciated.

August 15, 2025
Unprompted review
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Reply from Welkeys

Hi Khaled,
Thank you for your excellent feedback! 🌟 We’re so glad that Lorris’ clear communication and dedication helped make your stay smooth and comfortable. We truly appreciate your recognition of his efforts to replace the fans so quickly. We’d be delighted to welcome you back anytime!
Best regards ,

Rated 1 out of 5 stars

Booking cancelled at last minute

Bizzare working with 3 entities when making a simple booking, booking.com, Welkeys.com, swikly.com

Family of six with little children, booked a residence in Bordeaux via booking.com, after completing payment with booking.com, I started recieving mail from Welkleys regarding guaranty deposit (2000euro), I thought it was a scam, I googled to check if welkleys is a trusted company, I called welkleys helpdesk and asked them more details about such deposit and what would happen if I had no such amount on my bank account, I told them that I wasn't happy with such a huge deposit but it was too late to cancel my booking. I followed procedures and filled in my credit card info and deposited the requested deposit (2000 EURO), and also paid 95 EURO insurance cost from another external insurer (swikly.com) in case of demage then I can get my 2000 EURO back.
I traveled from Brussels to Bordeaux (9 hours), I arrived at the residence to check in (arround 19h00 PM very tired), called Welkeys to give access code to enter the residence, Welkeys told me me that my booking has been canceled by booking.com, I tried to call booking.com to no avail, all phone numbers are fake/not working, checked my mails and noticed that my booking.com has sent me a mail saying that the renter (Welkley.com) has cancelled my booking (just an hour ago before my arrival). I had to search for another residence as soon as I can as we can, with tired children, after travelling so long.
When I read other reviews above, I am happy that my booking was canceled because I risked loosing my 2000 euro's. Please I advise you to be careful when making bookings, avoid WELKLEY even if they residences are cheap, WELKLEYS abuses clients and I hope consumerism organisations could take necessary measure to fix this. Please take time to check renter's review before making booking with booking.com.

August 9, 2025
Unprompted review
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Reply from Welkeys

Hi Jean-Paul,
We completely understand your frustration and sincerely regret the inconvenience you experienced upon arrival. Unfortunately, the reservation had to be canceled because we had not yet received the key to the property, which prevented us from preparing your stay under optimal conditions.
As soon as this situation was identified, we took all necessary steps to release the security deposit and refund the related fees. Our priority is always to ensure the safety and comfort of our guests.
We understand how tiring and disappointing a trip with children can be when unexpected issues arise, and we sincerely regret that your experience did not meet your expectations. We hope to have the opportunity to welcome you again under better circumstances and provide a calm and enjoyable stay.
Best regards ,

Rated 5 out of 5 stars

The room was clean

The room was clean, the service was great. The location is easy access to almost every tourist spots in Paris. I would def recommend to stay at this apartment, overall 10/10!!

August 13, 2025
Unprompted review
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Reply from Welkeys

Hi, thank you so much for your wonderful review! 🌟 We’re delighted that you enjoyed the cleanliness, service, and central location of the apartment. Your recommendation means a lot to us, and we’d be thrilled to welcome you back for another 10/10 stay in Paris.
Best regards ,

Rated 5 out of 5 stars

Great location to all public transport

Great location to all public transport.
Concierge Lorris was extremely helpful.

However all the check-in procedures before the actual check-in didn't allow any spontanity

August 15, 2025
Unprompted review
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Reply from Welkeys

Hi Claudia,
Thank you for your feedback! 🌟 We’re glad you appreciated the great location and Lorris’ helpful assistance. We also take note of your comment regarding the check-in procedures — we understand it can feel a bit restrictive and will review how we can make the process smoother and more flexible. We hope to have the pleasure of welcoming you again for an even better experience!
Best regards ,

Rated 5 out of 5 stars

Thanks Prisca

Thanks Prisca. Our check in checkout was smooth and easy. The appartment was clean and well equipped. We had a great time and would recommend to others. Steve

August 13, 2025
Unprompted review
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Reply from Welkeys

Hi Steve,
Thank you, Steve, for your kind words! 🌟 We’re so pleased to hear you enjoyed the smooth check-in/check-out, the cleanliness, and the apartment’s equipment. We’re glad you had a great time and truly appreciate your recommendation. We look forward to welcoming you back soon!
Best regards ,

Rated 5 out of 5 stars

A safe and homey place to stay.

Communication with the owners was quick and easy. Instructions for using the apartment and appliances were prepared and easy to understand. The apartment had everything you needed for your stay.

August 13, 2025
Unprompted review
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Reply from Welkeys

Hi Vendija,
Thank you for your lovely feedback! 🌟 We’re happy to hear that our communication, clear instructions, and the apartment’s amenities helped make your stay comfortable. We’d be delighted to welcome you back anytime for another great experience!
Best regards,

Rated 5 out of 5 stars

lovely place

The location is perfect and room is very clean! It’s also very easy to check in and check out, Hacene is super nice and helpful

August 1, 2025
Unprompted review
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Reply from Welkeys

Hi Sophie,
Thank you so much for your kind words! 🌟 We’re delighted you enjoyed the perfect location, the cleanliness of the room, and the smooth check-in/check-out process. We’ll be sure to share your compliments with Hacene — he’ll be so happy to hear them! We look forward to welcoming you back for another great stay soon!
Best regards,

Rated 5 out of 5 stars

Great check in experience from Hacene

Great check in experience from Hacene, who communicated perfectly before we arrived and was here to meet us with friendly professionalism. The apartment was booked via Plum Guide so we will leave a separate review there about the property.

August 8, 2025
Unprompted review
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Reply from Welkeys

Hi David,
Thank you very much for your kind words! We’re thrilled to hear that Hacene provided a smooth and friendly check-in experience. It was our pleasure to welcome you, and we hope you enjoyed your stay.
We appreciate you taking the time to share your feedback here and look forward to your review on Plum Guide as well.
Warm regards,

Rated 5 out of 5 stars

Great stay in Biarritz

Everything was great! Location, equipment, cleanliness, comfortable beds etc. Prisca is a nice and responsive host.

August 5, 2025
Unprompted review
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Reply from Welkeys

Hello Edgars,
Thank you for your wonderful feedback! We’re delighted that you enjoyed the location, equipment, cleanliness, and comfort of the beds. Prisca will be happy to know that her hospitality made a positive difference to your stay. We hope to welcome you again soon!
Best regards.

Rated 5 out of 5 stars

房子很干净, 舒适

The apartment is clean and tidy. The kitchen also has all kitchenwares, so you will enjoy cooking. It is close to M1 line, you can get there in 3 minutes. Hacene, their concierge, provided good service and arranged our check-in ahead of the time.

July 28, 2025
Unprompted review
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Reply from Welkeys

Hi Leo,
Thank you so much for your kind words! We’re glad you enjoyed the cleanliness and the well-equipped kitchen, and that our location made your stay even more convenient. We’ll be sure to pass your compliments to Hacene – he will be delighted to hear them. We look forward to welcoming you again!
Best regards.

Rated 5 out of 5 stars

Checking in was so easy with Hacene …

Checking in was so easy and Hacene is very helpful. He met us at the entrance and showed us around. Thank you Hacene!

August 3, 2025
Unprompted review
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Reply from Welkeys

Hi, thank you for your kind words! We're glad the check-in was smooth and that Hacene was able to assist you. He’ll be happy to know his help made a difference. We hope to host you again soon!
Best regards.

Rated 5 out of 5 stars

Fanny’s apartment Biarritz

We stayed at Fanny’s wonderful apartment in Biarritz that is very close to all amenities, a big supermarket, a lovely bakery, all the restaurants and the main beach. The apartment was perfect for our family of four. Clean, pretty. In fact, the photos didn’t do it justice. And the sunsets from the balcony did the heart good!

August 1, 2025
Unprompted review
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Reply from Welkeys

Hi Laurence,
Thank you so much for your lovely review! We’re delighted to hear that you and your family enjoyed your stay in Fanny’s apartment and that the location, cleanliness, and views exceeded your expectations. It’s always a pleasure to know our guests leave with beautiful memories — we’d love to welcome you back anytime!
Best regards.

Rated 5 out of 5 stars

Paris Stay

Paris Stay. We stayed in an apartment in Paris from July 24-29. We were helped by Hacene. He did everything we could have asked including arriving an hour early for check in and even helped carry some luggage up the very steep 5 floors of stairs. He showed us everything we needed and made sure we knew how to operate the keys. He also responded promptly when we checked out.

July 29, 2025
Unprompted review
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Reply from Welkeys

Hi Kristi,
Thank you so much for your thoughtful review! We're thrilled to hear that Hacene made such a positive impression and went above and beyond to assist you during your stay. Your satisfaction is our top priority, and we’d be delighted to welcome you again on a future trip to Paris!
Best regards.

Rated 5 out of 5 stars

We had a positive experience with…

We had a positive experience with Welkey’s via booking.com for our holiday in Biarritz. The apartment was clean and as described in photos. Communication from Prisca was clear with easy to follow check in and check out processes.

July 28, 2025
Unprompted review
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Reply from Welkeys

Hi Lauren,
Thank you for sharing your experience! We’re happy to hear that everything met your expectations and that Prisca’s communication helped make your stay smooth and enjoyable. We hope to welcome you again soon in Biarritz or another of our destinations!
Best regards.

Rated 5 out of 5 stars

Stay at apartment in Rue Tandou

The apartment was clean, well decorated and in a nice location. Hacene was a great host and I personally had a great stay. Would recommend and I'll probably reach them next time I'm in Paris!

July 11, 2025
Unprompted review
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Reply from Welkeys

Hi Eduardo,
Thank you so much for your kind words! We're delighted to hear you enjoyed the cleanliness, decor, and location of the apartment. Hacene will be happy to know he helped make your stay a great one. We’d love to welcome you again on your next visit to Paris!
Best regards.

Rated 5 out of 5 stars

Had a very nice stay in Paris in a perfect location

Had a very nice stay in Paris in a perfect location, close to everything. A spacious appartment filled with art. We were able to check in early, which was important travelling with elder family. Hacene welcomed us nicely in the appartment and explained how things worked.

July 20, 2025
Unprompted review
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Reply from Welkeys

Hi, thank you for your kind words! We're glad you enjoyed the apartment's central location and artistic atmosphere. It’s great to hear that the early check-in was helpful for your family and that Hacene made you feel welcome. We’d love to host you again on your next trip to Paris!
Best regards.

Rated 5 out of 5 stars

A wonderful stay in Paris

“We had a wonderful stay! The apartment was cozy, clean, and very comfortable. What made the experience even better was Karim — incredibly kind, attentive, and always available to answer any questions, no matter the time. His warm and helpful attitude made us feel truly welcome. Highly recommend this place!”

July 25, 2025
Unprompted review
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Reply from Welkeys

Hi , thank you so much for your wonderful feedback! We’re thrilled to hear that you enjoyed the comfort and cleanliness of the apartment. Karim will be especially happy to know his attentiveness made a difference in your stay. It was a pleasure to host you, and we’d be delighted to welcome you again anytime!
Best regards.

Rated 5 out of 5 stars

Super Marais

Nous avons séjourné en famille pendant 3 nuits dans cet appartement situé dans le Marais, et l’expérience a été excellente. L’emplacement est tout simplement parfait — au cœur de Paris, avec tout à proximité, idéal pour explorer la ville à pied. La communication avec l’hôte a été rapide et attentionnée du début à la fin, ce qui nous a rassurés. L’accueil lors du check-in a également été très aimable et courtois, ce qui a fait toute la différence à notre arrivée. Nous recommandons vivement !

July 24, 2025
Unprompted review
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Reply from Welkeys

Bonjour Ricardo,
Merci beaucoup pour votre magnifique retour ! Nous sommes ravis que vous ayez apprécié l’emplacement idéal de l’appartement ainsi que la qualité de l’accueil et de la communication. Ce fut un plaisir de vous recevoir et nous espérons avoir l’opportunité de vous accueillir à nouveau lors de votre prochain séjour à Paris !
Bien à vous.

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