At one end of the intensity spectrum this clitoral stimulator is very gentle and I appreciate that. All the different buttons took a while to make a mental picture of. Overall a very satisfying toy. L... See more
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Review summary
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The delivery and the boxing were great. The product has its flaws. In comparison to the duo, the handling is more difficult , because you have numerous options and the buttons are rather flat. Withou... See more
We got three different toys and the stroker is Meh, however the vibrators are pretty good. That said the handling of the wand shape is more difficult than a vibrators that can be palmed. Especially w... See more
In my experience more of a vibrator than anything else. By the time you crank it up to feel the air it's already way too strong. Revolutionary it's not. Excellent idea, but the execution falls short o... See more
Company details
Written by the company
Womanizer - the first sextoy with revolutionary Pleasure Air Technology. Enjoy a wholly new orgasmic experience that will lead you to the most intense moments of pleasure!
Contact info
Friedenstraße 91 / 91 A, 10249, Berlin, Germany
- +49 30 959993810
- care@womanizer.com
- womanizer.com
3.5
Average
677 reviews
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High Quality Business
Great company that stands behind its products. Very good customer service. I’d actually rate it as excellent.
August 4, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
no response from customer service after…
no response from customer service after two weeks
i need to return the item as per their 100 days warranty, no answer back form messenger , email or website, seems to be a recurrent problem for many customers
dont buy from that company
August 29, 2026
Unprompted review
Reply from WOMANIZER
Hi,
We are sorry that you have not heard from us and that we have not replied as soon as we would have liked. We are experiencing a higher than expected number of customer contacts and we are working hard to answer as quickly as we can.
We can see that you contacted us on 30th August and we will be contacting you today to let you know how you can claim for the 100 day pleasure guarantee.
Kind Regards
Womanizer Customer Care
Great service and items offered.
February 2, 2026
Five-year warranty sounds great, but the handling is far too slow
Disappointingly slow handling of a straightforward warranty claim.
My Womanizer Premium 2 developed a defect and I submitted a warranty claim. Customer Care initially responded and asked me to complete troubleshooting and provide additional product information.
I provided all requested information on August 5. Womanizer states a response time of 5–7 business days, but that period passed without any further response.
I sent a follow-up on August 17, after their own response time had already expired. This was also left unanswered. On August 19, I had to escalate the case again myself.
For a premium product with a five-year replacement warranty, I expect considerably better and faster communication once all requested information has been provided.
Case #00444371
I will update this review when the claim is resolved.
UPDATE – 25 August 2026
Womanizer has now resolved my warranty claim.
They apologised for the delay and explained that staff shortages due to illness had caused a significant backlog in Customer Care.
Once my case was picked up, things moved very quickly. My warranty replacement was approved without further discussion, I did not have to return the defective device, and today I received a brand-new, sealed Womanizer Premium 2.
So while I still believe the initial response time and communication were unnecessarily slow, I am satisfied with the final resolution and the way the five-year replacement warranty was honoured.
August 19, 2026
Unprompted review
Reply from WOMANIZER
Hello,
We are very sorry to hear that you have been unhappy with out service, We do appreciate that it has taken longer for us to reply than we would like and we are working hard to answer all of customers queries as quickly as we can.
We can see that that we have been in contact with you and a replacement has been sent.
Kind Regards
Womanizer Customer Care
put in a order 7 days ago
put in a order 7 days ago , no reply from emails no reply from messages on their social order just says ''paied '' if its delayed cause at least get a email saying its late
ill update the review when i get the goods
August 9, 2026
Unprompted review
Reply from WOMANIZER
Hello,
We are very sorry that we did not reply to your query straight away.
We are also sorry that you have not received your order, your tracking showed a delay however as there has still not been an update we have arranged a refund for you.
Kind Regards
Womanizer Customer Care
EDIT!
EDIT!! I am editing my review strictly because the customer service. Tho the product seems well made and nothing was wrong with it, it was too strong for me and was painful. Customer service got in touch with me and was able to help me out. 5 star
August 1, 2026
Unprompted review
Inaccurate shipping delivery information and terrible customer support
I ordered from the website on 3rd of August, one week after i still did not have any information on when i will receive it. I've tried contact the customer support but zero reply after 4 days. My order number is PWMZ11041202, and case numbers 00444545 and 00444697. The tracking order option still show "Thank you for your purchase. Your order is being processed and you will receive an email with the tracking code shortly". Website is showing 1-4days delivery which is not accurate. I would hoped also for a better turn around response time from the customer support. Since i will be leaving my current location, i would like to cancel my order and get a full refund. Please support.
10 days after. Zero reply from customer support !!! And just got a notification that the delivery reached portugal (despites me explicitely asking to either deliver ontime or to cancel my order). Very disappointing.
25/08/2026: customer support contact me and provided a full refund along with a discount for future order. review rating updating to reflect the professionalism of the company
August 3, 2026
Unprompted review
Reply from WOMANIZER
Hello,
We are very sorry that there has been a delay on our reply to you.
We have experienced a higher than usual number of customer contacts and we are working hard to answer these as quickly as we can.
It seems your order could not be delivered, we have contacted you and refunded this order for you.
We apologise for any inconvenience caused.
Kind Regards
Womanizer Customer Care
I got the Next 3d - still no replacement
I got the Next 3d. It stoped working after only 5 months. I’ve been trying to contact them about the warranty. After completing the form online, I got an email asking to try to reset and for more info about purchase. The reset did not work, I sent everything they asked for to send a replacement and they never got back to me.
I made a complaint here and got their standard “we could not locate your order bla bla.”
I sent everything needed to locate my order, serial # of the unity, photos, invoices, etc. And sill nothing from their side. The reply is only here to look nice. In reality the support is non existent.
February 27, 2026
Unprompted review
Reply from WOMANIZER
Hi,
We are sorry you have been unhappy with our service. We work hard to provide the best support possible,
We can see that you have been contacted by our team about sending you a replacement.
The difficulty is that we can not send orders to the UAE our items are prohibited and we have asked if you have an alternative address.
We realise that this must be frustrating for you however this is not something we have any control over.
Kind Regards
Womanizer Customer Care
Updating my review to reflect response from company
This product worked exactly ONE time and would not turn off-once it died on its own and was recharged it would not turn on!
The off/on button is obviously defective-I contacted the company regarding the warranty but unfortunately had not saved the receipt (paid cash). If you choose to purchase this product, be sure to save your receipt and keep it handy-you might need it
August 5, 2026
Unprompted review
Reply from WOMANIZER
Hi Debbie,
We do offer a fantastic 5 year warranty on our items however for this to be valid as with most retailers or manufacturers we do need a valid proof or purchase.
We can see that we did offer you a discount code off a new order.
We will contact you again to see how we can resolve this for you.
Kind Regards
Womanizer Customer care Team
My product arrived already broken and…
My product arrived already broken and womanizer has ignored my complaint ticket asking for a refund or replacement.
July 11, 2026
Reply from WOMANIZER
Hi Sara,
We are sorry to hear that your item arrived damaged and that we did not reply as quickly as we would have liked. We have experienced a higher than usual amount of customer contacts and we are working hard to reply as quickly as we can.
We can see that our team has already been in touch to discuss a replacement for you.
Kind Regards
Womanizer Customer Care Team
Great products
Have purchased many products from Womanizer over the years.
My wife loves them all
They’ve all been good.
Great addition to any sex play
January 6, 2026
Product received on time and working as…
Product received on time and working as expected. Thank you so much from both of us!!! 🙏👍
July 11, 2026
Cannot return
July 20, 2026
Reply from WOMANIZER
Hi,
We are sorry that we did no respond as quickly as we would have liked.
We can see that we replied to you yesterday with information on how to return the item.
Kind Regards
Womanizer Customer Care
Found it too loud to enjoy
Found it too loud to enjoy. Requested return or credit for another product, no response!! So much for customer satisfaction!
July 18, 2026
Unprompted review
Reply from WOMANIZER
Hi,
We are sorry that we have not replied as quickly as we would have liked. We are experiencing a high volume of correspondence at the moment and we are working hard to answer our customers queries as quickly as possible.
We have contacted you directly to get this resolved for you.
Kind Regards
Womanizer Customer Care
The handling has its flaws
The delivery and the boxing were great. The product has its flaws. In comparison to the duo, the handling is more difficult , because you have numerous options and the buttons are rather flat. Without seeing what your doing, the handling is mir like try and error, which isn‘t a good experience if you aim for an orgasm.
I prefere the „duo“ to the „next duo“.
July 19, 2026
Love the products and fast shipping
Love the products and fast shipping. One however I didnt like and I emailed about the 100 day guarantee and have not gotten a response.
July 14, 2026
Very good and satisfying.
July 16, 2026
That lemon product copied the design of Chinese lemons. We will take legal action to protect our rights.
The appearance of Lemon is a blatant copy of a Chinese company, lacking any originality at all.
July 14, 2026
Unprompted review
Reply from WOMANIZER
Dear Cavalier,
Thank you for your feedback.
As the issues raised relate to an intellectual property matter, we are not in a position to discuss the details publicly. However, be assured that we have appropriate Freedom to Operate processes in place.
This response is provided without prejudice and with all rights reserved.
Kind regards,
Womanizer Customer Care Team
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