The shoes in my order 33351059 broke
The shoes in my order 33351059 broke. After contacting Ryses over 2 weeks ago, I received an email letting me know they would contact me, which has not yet happened.
June 15, 2026
Unprompted review
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Company details
Written by the company
Ryses, der französische Streetwear-Marktführer LaBoutiqueOfficielle.com, bietet dir die größte Auswahl an Kleidung und urbaner Mode: Sneaker, Sweatshirts, Caps, T-Shirts und Jeans... Mit über 300 verschiedenen Marken findest du darunter die wichtigsten wie Adidas, Tommy Hilfiger, BOSS, Reebok oder Calvin Klein...
Contact info
France
- contact@ryses.de
- ryses.de
3.4
Average
233 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 60% of negative reviews
Typically replies within 48 hours
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Not complying with German consumer…
Not complying with German consumer regulation. No return labels. Return has to be paid by the consumer and the company has a reduced return time of 14 days
June 3, 2026
Unprompted review
no customer support at all
On June 7, I ordered a pair of sneakers but accidentally selected the wrong size. I immediately emailed customer support, but I never received a reply. On June 8, I kept trying to contact support to change the size—since the order hadn't even entered the processing stage yet—but still got no response, despite reaching out via email, the app, and the chatbot. On June 9, the sneakers were shipped—even though, I repeat, I had tried to contact them and received no reply! A week has now passed without any contact from them; I only receive automated notifications saying they will get in touch. They don't offer free returns, and shipping the package from Germany to France costs €15—which is far too expensive, considering I tried to contact the company in time. I am very disappointed and don't know what to do with these sneakers now, as I obviously cannot wear them.
June 8, 2026
Unprompted review
Best of the Beste!
June 1, 2026
Unprompted review
Terrible Customer Service
I’ve been waiting over three weeks for my jacket and I still have no real answers. No one replies to calls, and all emails are just automatic messages. It feels like there is no real customer support at all.
They keep repeating the same excuse about “checking with the courier,” but nothing changes, at this point I’m just tired and disappointed.
November 14, 2025
Unprompted review
Reply from Ryses
Sehr geehrt Ismael Alcantara
vielen Dank für Ihre Rückmeldung. Es tut uns sehr leid zu hören, dass Ihr Paket nicht angekommen ist und Sie keine klaren Informationen zum Verbleib erhalten. Wir verstehen Ihren Ärger vollkommen, besonders da das Paket anscheinend direkt an uns zurückgeschickt wurde.
Wir bitten um Entschuldigung für die entstandenen Unannehmlichkeiten und die standardisierten E-Mails.
Bitte beachten Sie, dass wir für die tatsächliche Zustellung und die damit verbundenen Verzögerungen oder Fehler vom Versanddienstleister abhängig sind. Wenn ein Paket verloren geht oder unzustellbar ist, muss eine offizielle Untersuchung eingeleitet werden, deren Klärung leider einige Zeit in Anspruch nehmen kann.
Um Ihren Fall sofort zu prüfen und die notwendigen Schritte für einen erneuten Versand oder eine Rückerstattung einzuleiten, bitten wir Sie dringend, uns Ihre Bestellnummer an contact@ryses.de zu senden.
Mit freundlichen Grüßen,
Ryses Team
No Problems With refund
Got my Money Back. Took a while but it was my Bad - forgot to put the battery in that came With the delievery. The ones that didnt got their Money back probably just didnt send Everything back.
Besides that, my jacket was too Small, bought S as an 75kg guy. Would recommend M. Quality is Great.
November 28, 2025
Unprompted review
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