Rush Hair & Beauty Reviews 

3,174
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 301 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the incredibly friendly and welcoming team members who always listen carefully to individual styling requests, offering professional advice and ensuring a relaxing visit. Reviewers are consistently happy with the high-quality haircuts, brilliant blow dries, and the wonderful, clean atmosphere consistently maintained throughout the various salon branches. Some reviewers were not happy with specific results, mentioning unexpected color shades, premature fading issues, or poorly blended sections after treatments. A few people also reported serious concerns regarding hair damage, over-processing, or unhelpful customer service responses during their appointments.

What people talk about most

Staff

Reviewers mention positive feedback about staff, highlighting their professional expertise, friendliness, and... See more

Service

Consumers find service to be positive, highlighting friendly staff and great haircuts. Reviewers note that... See more

Product

Reviewers highlight ambiguous aspects of product, showing mixed feelings about their experiences. While some... See more

Quality

Users describe ambiguous interactions with quality, noting both high satisfaction and frustration. Many... See more

User experience

Customers consistently note positive experiences with user experience, highlighting welcoming staff and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Farah who did my hair was amazing and professional. I’m really pleased with the results. I would have expected a slightly nicer experience for the money I paid if I’m honest, the salon is quite sm... See more

Company replied

Rated 5 out of 5 stars

I absolutely love my new hair! I went from blonde to a darker bronde with Tanya Taylor at Staines, and I couldn’t be happier with the result. Tanya really took the time to understand what I wanted and... See more

Company replied

Rated 5 out of 5 stars

EMMA-JANE Amazing haircut ( as always ) listened to what I wanted, advised about how to manage lifestyle needs and hair maintenance and undertook a scalp review .. cut is fantastic.. good review of p... See more

Company replied

Rated 5 out of 5 stars

Had my Hair sonw on Sat this wekwnd just gone. Had an amazing cut and colour with Rebecca, the staff are lovely and receptionist was so kind and helpful. A great experience. Can't wait till my next a... See more

Company replied


Company details


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4.4

Excellent

TrustScore 4.5 out of 5

3K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 48 hours

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4.4

All reviews

(3,174)

298 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very happy with results!

Had very good recommendations from staff, especially my stylist Lydia who was brilliant :) talked me through each part of the process as a first timer. I love my beautiful new highlights!

September 5, 2026
Unprompted review
Rated 5 out of 5 stars

Lovely Experience

Great experience at the Liverpool Street RUSH salon. Sacha did a lovely job cutting my hair and shaping it - it is far more voluminous now. It was also lovely chatting to everyone at the salon - it was a very friendly, positive, and lively atmosphere.

Although I booked an appointment for one price and package, the computer and account at the salon displayed another price due to a re-organisation of slots. This was an error in the system, and it was quickly and easily resolved by the lady at the desk after everything was explained. I was able to pay for my original pre-booked package/price, which I appreciated. Thank you!

August 24, 2026
Unprompted review
Rated 5 out of 5 stars

Emy was amazing with my daughter

Emy was amazing with my daughter
Her haircut its great!!!! We are happy clients. Thanks Emy ♥️

September 3, 2026
Unprompted review
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Reply from Rush Hair & Beauty

Thank you, Sandra! We’re so pleased Emy took such great care of your daughter and that you’re both happy with her haircut. We’ll make sure Emy sees your lovely feedback ♥️

Rush Hair & Beauty

Rated 5 out of 5 stars

I honestly couldn’t be happier with my…

I honestly couldn’t be happier with my hair! 🥹💕 This is the second time I’ve had my hair done by Aushra and once again she absolutely smashed it! She is such a perfectionist and always makes sure everything is exactly how I want it. My hair looks and feels amazing, and I’ve had so many compliments! ✨

Thank you so much Aushra, you’re truly the best! 🩷 I’ll definitely be back again! xx

September 2, 2026
Unprompted review
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Reply from Rush Hair & Beauty

What a lovely review! We’re delighted Aushra once again got everything exactly right and left your hair looking and feeling amazing. We’ll be sure to share your kind words with her and look forward to welcoming you back 🩷

Rush Hair & Beauty

Rated 5 out of 5 stars

I’ve been coming to Aushra for more…

I’ve been coming to Aushra for more than 5–6 years now, and she honestly never disappoints! 🥰 She absolutely smashes it every single time. I always leave loving my hair and feeling amazing! ❤️ I genuinely couldn’t love myself more without her magic! ✨ She’s so talented, professional and truly one of the best at what she does. Wouldn’t trust anyone else with my hair! 💕

September 2, 2026
Unprompted review
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Reply from Rush Hair & Beauty

Thank you for trusting Aushra with your hair for so many years, Ella! It’s wonderful to hear she consistently works her magic and leaves you feeling amazing. Your lovely comments about her talent and professionalism will mean so much to her ❤️

Rush Hair & Beauty

Rated 4 out of 5 stars

Always a nice atmosphere and no waiting…

Always a nice atmosphere and no waiting around, beverages offered and a very good cut which is so important when coming to style your hair yourself

September 1, 2026
Unprompted review
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Reply from Rush Hair & Beauty

Thank you for your review! We’re pleased you enjoyed the atmosphere, prompt service and refreshments, and most importantly received a great cut that’s easy to style at home. We hope to welcome you back again soon.

Rush Hair & Beauty

Rated 5 out of 5 stars

Fantastic service from Emy as per…

Fantastic service from Emy as per usual, did exactly what I asked for. Couldn't be happier with the final result. Very professional, helpful and friendly attitude throughout the whole experience. She makes me feel like im going to a friend for hair do rather than just a salon. I will be back in October Emy ❤️

August 31, 2026
Unprompted review
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Reply from Rush Hair & Beauty

Thank you for such a lovely review, Petya! We’re delighted Emy once again delivered exactly what you wanted and makes every visit feel so relaxed. We’ll make sure she sees this and look forward to welcoming you back in October ❤️

Rush Hair & Beauty

Rated 5 out of 5 stars

Amy was brilliant

Amy was brilliant - vary careful and precise and listened carefully to make sure that my hair was exactly as I wanted it. Very good with fixing the colour in my hair! I’m very happy, thank you, Amy!xx

August 31, 2026
Unprompted review
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Reply from Rush Hair & Beauty

Thank you, Claudia! It’s wonderful to hear how carefully Amy listened and that you’re so happy with both your hair and the colour correction. We’ll be sure to share your kind words with her.

Rush Hair & Beauty

Rated 5 out of 5 stars

Emy was amazing

Emy was amazing! Cannot fault her at all. Super friendly, knew exactly what she was talking about and I’ve had the best haircut of my life. She brought life back into my hair.

August 30, 2026
Unprompted review
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Reply from Rush Hair & Beauty

Thank you for the amazing feedback! Hearing that Emy gave you the best haircut of your life will absolutely make her day. We’re so pleased she brought your hair back to life!

Rush Hair & Beauty

Rated 5 out of 5 stars

Great hair cut

Not much to say here. Had a haircut from Boris. This guy knew his stuff, I have curly hair. Got a great cut and wash to follow. Already booked my next cut.

August 16, 2026
Unprompted review
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Reply from Rush Hair & Beauty

Thanks, Hamza! We’re really pleased Boris understood exactly how to work with your curls and gave you such a great cut. It’s even better to hear you’ve already booked your next visit!

Rush Hair & Beauty

Rated 5 out of 5 stars

Evie done a great job for me

Evie done a great job for me. She is very welcoming and do my hair with care. Very happy with my hair

August 28, 2026
Unprompted review
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Reply from Rush Hair & Beauty

Thank you for your lovely feedback! We’re so pleased Evie made you feel welcome and took such good care of your hair. We’ll make sure she hears how happy you are with the result.

Rush Hair & Beauty

Rated 5 out of 5 stars

Lovely staff and love having my hair…

Lovely staff and love having my hair done here highly recommend

August 29, 2026
Unprompted review
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Reply from Rush Hair & Beauty

Thank you, Rebecca! It’s lovely to hear how much you enjoy visiting the salon and that the team always looks after you so well. We really appreciate your recommendation.

Rush Hair & Beauty

Rated 5 out of 5 stars

Rush Hair & Beauty, Staines

The stylists at Rush, Staines, are always very attentive. They’re happy to discuss ideas for my hair and offer suggestions. They take their time and are always very friendly. Would highly recommend .

August 28, 2026
Unprompted review
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Reply from Rush Hair & Beauty

Thank you, Sandra! We’re delighted that the Staines team always takes the time to listen, discuss your ideas and make you feel welcome. We really appreciate your continued support and recommendation.

Rush Hair & Beauty

Rated 5 out of 5 stars

I highly recommend

Been using Rush for the last 18 months or so , I love that they are open 7 days a week and I like that they have an online booking system, as I’m pretty bad at booking in advance . Emma Jane is my favourite hairdresser, her expertise and cut are amazing . I’m 55 and had a few haircuts in my day , but Emma is a keeper; that’s not to say the other staff aren’t as good they are all very good, but for me Emma stands out . I would definitely recommend the salon x Sam x

August 27, 2026
Unprompted review
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Reply from Rush Hair & Beauty

Thank you for such a wonderful review, Samantha! We’re so pleased you’ve found your perfect stylist in Emma Jane and that her expertise and cutting always stand out. We’ll make sure she and the team see your kind words.

Rush Hair & Beauty

Rated 5 out of 5 stars

Great experience!

Personal, friendly service from Emy, lovely consultation and then, great colour and cut. My first time at Rush, but will go back!

August 27, 2026
Unprompted review
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Reply from Rush Hair & Beauty

Thank you, Cath! We’re delighted your first visit was such a positive one and that you loved the consultation, colour and cut with Emy. We look forward to welcoming you back!

Rush Hair & Beauty

Rated 5 out of 5 stars

Have been visiting Rush for many years…

Have been visiting Rush for many years and the service is always great.
From walking in I am greeted with a smile and friendly attitude, to the minute I walk out, I always love my hair. As I am a working mum, I don’t have much time to spend on my hair and the professional team always do miracles, give the best advice ( I do have curly hair) and make it easy for me to maintain my hair at home.
I trust every person that works there and the front of house team always make me feel welcomed and looked after. Thanks guys, you are amazing! See you soon☺️

August 11, 2026
Unprompted review
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Reply from Rush Hair & Beauty

Thank you for your continued loyalty and such thoughtful feedback! It means so much to hear that both the salon and front-of-house teams always make you feel welcome, offer helpful advice and work their magic with your curls. We look forward to seeing you again soon!

Rush Hair & Beauty

Rated 5 out of 5 stars

My hair was saved by the wonderful hair…

My hair was saved by the wonderful hair dresser kiran.

August 26, 2026
Unprompted review
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Reply from Rush Hair & Beauty

Thank you, Kirsty! We’re so pleased Kiran was able to save your hair and provide such a positive experience. We noticed this was left as a one-star review, so if the rating was accidental, you can amend it through your Trustpilot account.

Rush Hair & Beauty

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