Riigidcase Reviews 

Quick shipping - the suitcase is beautiful...unfortunately, I bought the large carry on - and with the wheels on it will be too big for most domestic USA airlines...I know the wheels come off easy...but I am returning it for the 20" version. FYI The 22" is EXACTLY the same size as my Tumi - WITHOUT the wheels on it. Great stuff - lets see if Riigid comes through on the return!!

Worst company I have dealt with in so long! Very poor quality product and customer service only lies until you give up.

A latch broke on the first trip, I emailed back and forth and they said they would send a new latch. It never came. I emailed again and again and received no response.

3 months later they started power-emailing about their next sale, I emailed again and they said they don’t have V1 latches anymore and offered a 20% refund (for a case I couldn’t use at all). I asked for a replacement of the V2 case and they said no.

The refund of 20% has never come, even after many more emails. All they do is lie until you give up.

Oh well, they are destroying their business. I will stick with reputable brands for sure.

I never received my refund.

Arrived when it was due, well packaged and happy with the quality for the price. Not had loads of use yet to comment on durability, as I purchased the cabin size it will always be with me when travelling and handled with care. Happy with what I've purchased.

I have returned my suitcases over two weeks ago and they’ve still not received a refund after multiple chases.

I used this case once, after the first flight the locking mechanism wouldnt work or close properly. After the second flight it was badly dented and almost beyond use. I was on a three week trip and had to buy a new suitcase to get home as I couldnt trust what would meet me on the next arrival. I have had losts of social media follow ups to buy more but nothing in response to my issues with this case.

the worst company i have ever came across with , Honestly speaking guys if you want to buy a good suitcase add extra free quids buy it from well known brands , this company have been nothing by a headache they lie about delivery time frame when i then want my refund they refuse to give me a refund now the suitcase finally came and it faulty and the customer service just giving me nothing but apologies should i eat the apologies.

i would never recommend this company to my enemies this how bad they are delays in delivery fake promises faulty item the list goes on .

Useless - couldn't deliver. Agreed to a refund and I still have not received it. Apparently, it's still being processed.

I would not buy again from them

Good marketing. Good pricing. But once you order….all the good things stop. I ordered two cases 3 weeks ago. Advert said ‘next day delivery’. They took my money with order. Then nothing….still not received any cases. ZERO customer service.

They tell you it’s a lifetime warranty, but they refused to replace the suitcase

No way to return case for repairs. They just keep doing nothing for 18 days now, even the stalling emails have stopped, just completely Ghosted! Horrible Company.

The ACCC needs to shut this company down.

They're junk - qulaity is absolutely appalling.
Their brand story is a crock - Jude doesn't exist and didn't design a case for diddly. They're drop shipped straight out of China via a warehouse in Perth.
Their 50% is a scam. They were never full price.
They do not accept returns despite saying "if for any reason you're unhappy, we'll take the case back, no questions asked".
They don't reply to emails. Ever.

Order two 28check silver case from Riigid on the 12/4/26 DPD delivered one case I have video evidence showing this spoken DPD they said that they was only given one case for delivery, Riigid have evidence there customer support Gemma contacted DPD and still there will not fulfill their order
Going to go to court to see if I can get my money back absolutely rubbish company will never order anything again

SCAM COMPANY TOOK MY MONEY BUT NEVER SENT THE SUITCASE I ORDERED. CUSTOMER NON-SERVICE KEEPS GIVING ME THE RUN AROUND OR JUST DOENS'T ANSWER MY EMAILS. I WOULD NOT RECOMMEND THIS COMPANY TO ANYONE.

I wasn’t going to write but I’m getting annoyed by their customer service or lack of. One month in and one trip and dividers are sowed in bad. They snapped and I asked for new ones and they sent me clips which was not the problem. I had to pay more money to get the dividers re-sowed. Same month second trip wheel went bad and makes the loudest noise with every eye looking at me. It’s now June 2026 and still no wheels. A couple emails apologizing and they “made it a priority” but no wheels the trunk is the one I got which might be even more expensive but seems they don’t care about their products or customers. I may have to truly go Rimowa. I should have spent the extra money instead of wasting it trying to save now I’m paying triple.

First of all, 1-star is too generous! I ordered two cases, a 29” and a 20”. I received the 29” only to realize that I ordered the wrong cases. It took several exhausting emails and continuous attempts by Aeron (whom BTW, I’m sure is Ai) to get me to keep the original purchased case tempting me with discounts. He eventually and reluctantly finally sent me a return label. I sent the bag back and also sent an email with proof of the bag being dropped of at a FedEx Center. Several days later after I had tracking confirmation that the case had been received, Aeron once again requested confirmation of return. Hmmm! I sent it once again. Now here I am 4 weeks after the initial order and I still don’t have either of my purchased cases. The 20” was stated as “back-ordered” and stated to ship May15. Ten days later and I still have no update or response to my queries. It’s been over a week and now and I am be “gaslit” by Aeron and Riigid. At this point, I am now going to file a complaint with my credit card company requesting my monies back. Be cautious of doing business with this retailer.

This company is a scam. You order and you never receive the suitcase. I ordered mine 5months ago. They sent me a tracking nr. However, that number never showed any tracking. It does not exist. I asked for a refund which I still have not received. BEWARE!! this is total scam.

I received one of the two suitcases I ordered yesterday, and I’m extremely disappointed with the condition it arrived in. Although it was sold as brand new on the website, the suitcase I received was clearly used. It is covered in marks, still has glue residue from a previous airline tag on the handle, and even the packaging had the previous buyer’s shipping label as well as their return label attached.
Selling used luggage as new is completely unacceptable and highly misleading. Based on this experience, I would strongly caution others before purchasing from this company.

beware of those scammers!!!! item has not been delivered and now running after my money...will go to police here for reporting this buisness!!!! I was so an idiot ordering at a online company, which has not posted any adress on their web shop...