RideCo On-Demand Transit Reviews 

We began our partnership with RideCo in 2021 to implement a pilot microtransit program with the goal to replace underperforming bus routes and improve first-mile, last-mile connection. From day one, we were impressed with the level of customer service the RideCo team provided and how hands-on they were with staff training ahead of service launch.

After seeing the success of our initial collaboration, it was a natural decision to extend our partnership as we looked to improve our paratransit service’s operational efficiency and deliver a modern experience for our riders. Most recently, we’ve seen an excellent 94% on-time performance and a 4.9/5 ride rating.

SEPTA is the transit authority here in Philadelphia. PA. Since it's partnership with Rideco the service has been substandard with frequent lateness and no driver coverage leaving this rider scrambling to meet appointments and being abandoned (5/5/2026, 746348). I wonder why wait to schedule riders the day of an appointment when they request three days in advance?

The RideCo system is not performing as advised for supporting a Para Transit service.

RideCo has been a revolutionary experience for our team and Demand Response services!

RideCo has been instrumental in making our paratransit service more efficient, cost effective, and user friendly. 25% of our current riders use RideCo's app to book and manage their trips, which has been a gamechanger.

I have worked with many legacy software providers, and by far, RideCo has been the most hands-on and approachable. The scheduling product routes efficiently with minimal intervention. Customer service typically responds within less than an hour to requests which is nearly unheard of with other systems. RideCo any day!

Our OmniRide microtransit service plays a crucial role in connecting the entire region, and our vision is to continue expanding the service to enhance accessibility and mobility for all. RideCo has been a valuable and responsive partner in helping our agency fulfill that vision.

RideCo’s platform offers modern features that have eliminated barriers for riders while enabling our in-house paratransit service to operate more efficiently. By leveraging advancements, we have been able to increase the number of trips we provide without requiring additional funding. This has greatly enhanced service accessibility and overall program sustainability.

We are thrilled with the exceptional service and support provided by RideCo in helping us launch and successfully run our pilot micro-transit program for the City of Moorpark. RideCo’s expertise in software and technology has been instrumental in creating a smooth, efficient, and sustainable system that aligns with our long-term transit goals.

The company’s team worked closely with our City staff, offering tailored solutions that addressed our unique needs, and their attention to detail ensured that the program ran seamlessly from the outset. Their technology has not only helped us streamline operations but also empowered us to gather valuable data to inform future improvements. Thanks to RideCo, our micro-transit program is now an integral part of our community’s transportation options.

RideCo's collaborative approach made a significant impact on our ability to grow and enhance our transit services, moving us closer to achieving the City Council's objectives. We look forward to continuing this partnership as we expand the program and make transit even more accessible for our residents.

Overall, RideCo has been a key partner in transforming our vision for a more efficient, accessible, and forward-thinking transit system into a reality. Their commitment to excellence and innovation has been invaluable, and we highly recommend them for any municipality looking to modernize and enhance their transit services