Progress Residential Reviews 

AC has been out for 3+ months. They have sent everyone out from the Progress maintenance guys to multiple HVAC companies but nothing is ever fixed. They do not return calls, they clearly dont mind if they're house is un-liveable thru this heatwave. I only wish I could give zero stars

Animals have gotten into the attic multiple times. At first, they sent someone who removed a raccoon and purportedly filled in any holes that animals could access. When I heard movement in the attic at a later date, they sent someone to inspect, and I was told nothing was there. Later, a terrible smell started emanating from the bathroom vent. I was told it was a dead animal that was too difficult to access but to just endure it because the smell would likely dissipate in a couple of weeks. I’m listening to animals crawling in my attic now, but it’s not even worth making a report. As a kicker, the rent went up this year for me and my furry attic roommates. I don’t want a comment on this by Progress Residential claiming to want to work the issue out with me directly unless working it out directly is comping the remainder of my rent until the lease ends for the sleepless nights and nausea from the smell of animal decay.

BE VERY CAREFUL BEFORE RENTING FROM PROGRESS RESIDENTIAL

Two years with Progress Residential, and honestly, I cannot recommend this company to anyone.

I’m a retired 100% disabled veteran living on a fixed income. My sister is active-duty military and was my guarantor because I needed her financial backing to qualify for the home. She has now received orders to relocate overseas, but Progress Residential refuses to consider her military orders when reviewing my early termination fee because she is a guarantor and not a resident.

So the military status, credit, and financial responsibility they were happy to accept when I needed to qualify for the house suddenly mean nothing when those same circumstances affect my ability to remain in the home.

I am now dealing with an early termination charge equal to TWO MONTHS’ RENT, approximately $1,000 in utility charges, and disputed late fees. My rent has NEVER been late. My utilities have NEVER been late. Yet somehow I continue to get hit with fees.

And even after my lease was terminated and I surrendered the property on August 30, I’m now seeing utility charges on my account for September. I shouldn’t have to keep fighting just to get an explanation of what I’m being charged for and what dates those charges actually cover.

Then there’s the $420 pressure-washing charge. I was already communicating with Progress Residential and actively trying to find an affordable company to handle it. Instead, they sent someone themselves, charged me $420, and then added a late fee.

The communication is probably one of the most frustrating parts. Emails and chats are full of generic, copy-and-paste responses with NO substance, NO actual answers, and NO real resolution. You can explain the same situation over and over and still get a response that makes it obvious nobody actually addressed what you said. Calls aren’t returned, and getting someone to take ownership is nearly impossible.

Meanwhile, my rent increased year after year.

For TWO YEARS, my AC went out multiple times a year. No compensation. No apology. Just another repair request.

The windows are poorly sealed and allow lizards and geckos into the house. I’ve had to pay for lawn service and was even asked to re-sod the lawn.

I sacrificed my mental health, my body, and my health serving this country. To be treated like nothing more than an account number while a company continues piling charges onto me is incredibly disappointing.

Progress Residential feels like a company that is relentless when it comes to collecting money but completely unavailable when a tenant needs understanding, communication, or an actual solution.

My advice to anyone considering renting from them: DOCUMENT EVERYTHING. Save every email. Screenshot every chat. Take pictures. Keep receipts. Read your lease carefully. And don’t assume someone will actually help you when there’s a problem.

After two years, I’m leaving with one very clear opinion:

I would NEVER rent from Progress Residential again.

My son signed a contract with progress a week ago and hours before he moves in they cancelled the contract with no alternative option. He has a little kid, he will be homeless after he gave up his apartment thinking he secured a house with them by paying all required payments and signing a contract.
If you don’t want to be homeless never rent from them. They have many empty houses yet they have him from call to call with no solution.
Do not rent from them
Looking for a lawyer to sue them, they provided no reason for cancellation but that they failed inspection that they had a week to do and less than 24 hours they tell him.

Joseph Hebert service manager helped me. He is awesome!!! He gets it done. He gets 5 🌟 for great customer service. We need more like him.
Thank you again Joseph

I have been a Progress Residential resident for nearly three years, and I am extremely disappointed with how my property transfer has been handled.

I signed both an early move-out agreement for my current home and a move-in agreement for another Progress property. However, for more than 17 days, my transfer has been delayed because of an alleged identity-verification issue. I do not understand the problem because I submitted the same valid identification that I used when I originally rented my current home.

Despite multiple emails and calls requesting clarification, I have not received a clear explanation, a final decision, or a meaningful update. Meanwhile, Progress sent me an automated notice stating that my move-out date was only three days away and warning that my smart-home access could be removed and that additional charges could be applied.

I agreed to move out early specifically because Progress was transferring me to another property. I cannot be expected to leave my current home when Progress has not completed the corresponding move-in or even confirmed whether it intends to rent the new property to me.

I am requesting an immediate written decision. If Progress will not approve my transfer, it needs to tell me clearly and reconsider offering me a one-year renewal for my current home. Otherwise, I need enough time to find another place and move by the original expiration date of my lease, September 20, 2026.

My current uncertainty is the direct result of Progress Residential’s lack of communication and clarity. I need a supervisor or member of the transfer department to contact me immediately, cancel the premature move-out, protect my access to the current home, and provide a final decision about my housing situation.

I keep getting offers to view properties. With out help from Progress Residential people I've contacted about my account lock out.
Progress Residential makes it very very hard to view property & is NOT helpful with account resolution. Instead Progress Residential makes it incredibly difficult to want to become a tenant or do business with them at all.

00 My experience with Progress Residential was extremely disappointing and, in my opinion, unprofessional. Before submitting my application, I specifically spoke with a representative by phone and explained that I had a housing voucher for a two-bedroom-or-more unit, provided the home was within my approved price range. I was told that she would need to verify the information and get back to me. I specifically asked her to contact me if there was going to be an issue and stated that, if I did not hear back, I would assume everything was acceptable.
My experience with Progress Residential was extremely disappointing and, in my opinion, unprofessional. Before submitting my application, I specifically spoke with a representative by phone and explained that I had a housing voucher for a two-bedroom-or-more unit, provided the home was within my approved price range. I was told that she would need to verify the information and get back to me. I specifically asked her to contact me if there was going to be an issue and stated that, if I did not hear back, I would assume everything was acceptable. Based on that conversation, I proceeded to tour the property, submitted my documentation, completed the application, and paid a $55 application fee. Only afterward was I informed that my voucher size allegedly did not match the property requirements. What concerns me most is that my voucher information and circumstances were discussed before I ever paid the application fee, yet I was still permitted to proceed without anyone verifying whether I qualified. I had recently moved out of a three-bedroom home, attended the required orientation, and was upfront from the very beginning about my voucher. If there was a qualification issue, I believe it should have been identified before I was encouraged to tour the property, submit paperwork, and pay a nonrefundable application fee.

I believe customers deserve transparency, communication, and professionalism throughout the application process. Unfortunately, that is not what I experienced with Progress Residential.

I am sharing my experience so that other families using housing vouchers can ask the necessary questions and make sure their eligibility is confirmed before spending money on an application. I wish Progress Residential the best, but based on my personal experience, I would not recommend this process to someone in a similar situation. I believe in handling people fairly and honestly, and I expect the same in return. I am a child of the Most High God, and I trust that every closed door simply makes room for the right one to open.

If I could give them zero stars, I would. One star is super generous. Delayed, No Progress Residential.

It seems to me that the only way to get someone to even acknowledge you or have everything handled is via reviews.
2nd I will not recommend anyone moving in with Progress Residential.
From the first day until now, it has been nothing but HOA issues when they are not even on the premises.
I'm getting fined and charged when I've submitted all proof of treatments, videos as well, paid someone to come treat yard. Then they send someone the next unbeknownst to me and charge me now a total of 720 dollars. Now mind you HOA from liberty point advised me that issue was already there reason why I never got a pool key, to where Progress had to pay a balance.
How are you putting something on me when you never fixed it before I move it.
This is very frustrating.
And when you call they keep giving you the run around that HOA will reach out, guess what just via email and there's nothing customer care can do for me, however you expecting me to pay my rent on time.

Zero stars they are the absolute worst!! Corporate slumlords!!! I pay my rent on time every single month and live in a gated community, the company is responsible for the HOA fees and they don’t pay them so my card that gets me in the gate and to my property gets cut off.. all amenity access gets denied and I’m not allowed to call people in the gate until they pay it and when I call to try to get it taken care of I just get sent in a circle!!!! And it has happened on several occasions!!!!No calls returned no emails nothing!!! Completely infuriating!!! If you can help it stay far far away!!!!!

Past maintenance employee they hide mold spores I wrote up a work order for a vendor and nothing was ever done I’ve got pictures and dates and addresses to prove it leadership is a complete disaster also they don’t care about there residents are techs I highly recommend not working for them very stressful to help residents resolve bad issues because of very poor leadership they will leave you without ac in Florida for a week with no care they are slum lords big time and yes they charge high water bills through a third party to collect extra money off renters two thousand dollar water bills ac units are very old filled with bacteria and mold spores they would tell us to cover it up you been warned stay away from progress residential

To start off I moved from out of state so we had to pick a house blindly before viewing. The pictures online looked very clean and up kept, but we discovered they must use old pictures or doctor them because the house was filthy. We cleaned as best we could and put in fix orders for broken dishwasher, stinking garage, broken back door latch things that should have been taken care of before trying to rent out. We wanted them to replace screens on windows because they don't fit properly but they said they don't fix those things so we have never been able to leave windows open. Fast forward two years we want to upgrade our house and move so we go to transfer houses through the same company. When we signed out lease they said that would not be a problem we can switch anytime. Turns out it is a problem now we have to wait until our lease Is up. So we wait until a few weeks before our end of lease and start looking at houses. They do not help you in anyway try to get into another place. We apply and they give you the run around. Say they will call you back. Never happens... Lost out on multiple properties because no one will help. Now we are going to just give our 60 day notice and find a better rental company. Hopefully they give us our deposit back without a problem because the house is in much better condition that when we arrived...

Anthony was great he help
Me out and some !

since july 16th we have been trying to get this house been calling they dont even know whats going on.. everyone i talk to has a differnet answer anyways we paid the applacation. weve been waiting on the lease i called them 23 times , finally they sent it to me thursday night at 930 pm. next day i signed the lease i had a move in date as July 31, this is the day before i move. so been trying to pay the deposit and rent online it wont take it. I got a money order and now they are saying they don't take it...... i had to go stay in a motel and all my stuff is in storage....... called them today, they said Humm surprise it wasn't cancelled... what?????. these are the worst company i have ever had to deal with... omg. I dont know what to do now

Complete waste of time and money. They apparently started to use AI 3 or 4 months ago for their application approvals. We submitted our application at least 9 times and even opened a case to review the application (THEY NEVER HAD UPDATES WHEN WE CALLED AND GAVE NO RESOLUTON, CANCELLED OUR CASE WITHOUT NOTICE) but any time we'd call they'd have no idea what was going on and wanted us to keep submitting another application after another. They can't just have HUMANS to review applications?? What's the point of using this company than. Would not recommend to anyone, avoid companies that use AI for the approval process if able. HUMANS NEED JOBS, MONEY HUNGRY COMPANIES ARE DISGUSTING.

The call center agents were friendly but that's the only positive I have.

AJ came out today to replace my dishwasher. He is always punctual, friendly, and knowledgeable. He installed the dishwasher and did not leave a mess.

My family took possession of this home on July 4,2026. Since the first day of our tenancy, the HVAC system has been unable to adequately cool the home. Despite numerous telephone calls, multiple maintenance requests, a formal certified written notice sent on July 12 and July 22nd, and repeated assurances that the matter would be resolved, the issue remains unresolved as of today July 22nd. We have promptly reported the issue, made ourselves
available for service appointments, complied with instructions to submit additional maintenance requests, and repeatedly attempted to communicate with management. We have also been advised on multiple occasions that management personnel
would contact us; however, those promised calls have never occurred.We are now having to get legal assistance because this company refuses to address the health and safety concerns of my family. The continuously operating HVAC system for the last 18 DAYS is expected to substantially increase our
electrical costs through no fault of our own. We
should not be required to incur additional expenses for excessive utility bills because the home's HVAC system has not been properly repaired. They don’t address the problem, they don’t communicate, they don’t offer a portable unit, they leave you stuck in a 85 degree home during a heat advisory and completely ignore all requests for assistance. We have given them reasonable time to rectify the problem and they refuse. If this issue is not promptly resolved, we will have no alternative but to
pursue all remedies available under the Texas
Property Code and other applicable law. This may include filing complaints with appropriate
governmental agencies, seeking legal counsel,
pursuing any damages available by law, and
requesting reimbursement for expenses incurred as a result of Progress Residential's continued failure to provide a properly functioning HVAC system. DO NOT RENT FROM THIS COMPANY! Worst mistake ever! UPDATE: On July 27th a professional HVAC company replaced our entire unit, I thought this would be the end of our issues however, here we are less than two weeks later and it’s not working again. There is oil. The copper line is not even cold. When techs came out to install they came out late in the evening and rushed to put it in knew this was gonna happen and here we are again starting over square one with this customer service nightmare of trying to get someone who knows what they’re doing to actually come out here. thank goodness we didn’t sign a 2 yr lease, this has been the worst experience in 30 years of renting

The approval process was seamless. In less than 24 hours we were approved. Chloe went above and beyond to answer my questions to help the process move along quickly. We are excited to move in and start this next chapter.

¹PROGRESS RESIDENTIAL IS THE ABSOLUTE WORSE!!!!! RUN , RUN, RUN AS FAST AS YOU CAN..I PROMISE YOU WILL NOT REGRET IT AND YOU WILL BE SO HAPPY YOU DID!!! THE 9 MONTHS THAT ME AND MY FAMILY WERE RENTING ONE OF THEIR PROPERTIES WERE COMPLETE HELL TO SAY THE LEAST!!!! IF I CAN GIVE THEM 0 STARS I WOULD HAVE!!!! THIS BUSINESS IS ALL OVER THE PLACE!!!! THEY ARE VERY UN PROFESSIONAL, VERY RUDE, NON VERBAL, AND UNORGANIZED IN EVERYTHING!!! I HAVE NEVER SEEN ANYTHING LIKE THEM!!!! WHEN WE FIRST MOVED IN WE WERE GOING BACK AND FORTH WITH THE HOA TO GIVE US A REMOTE TO THE GATE ENTRY. THEY WOULD TELL ME TO CALL THIS PERSON AND THE NEXT..EMAILING ME AND CONNECTING ME WITH SO MANY PEOPLE THAT DID NOT KNOW WHAT THEY WERE DOING..THEN I WENT BACK AND FORTH WITH THEM AGAIN TO OPTAIN ACCESS TO GET INTO THE POOL/ CLUBHOUSE.. SUMMER HAD JUST STARTED AND ME AND MY KIDS WOULD SEE EVERYONE IN THERE AND WE COULD NOT GET IN!!! AGAIN IT TOOK MONTHS!!!! THEN BEFORE I LEFT THEY DID NOT INSPECT THEIR HOUSE THE WAY THEY SAID THEY DID BEFORE I MOVED IN. THERE WAS AN AC LEAK ON THE CEILING ON THE SECOND FLOOR AND WE CALLED FOR SOMEONE TO COME OUT ASAP BECAUSE IT WAS GETTING WORSE AND THE CEILING WAS ABOUT TO COME DOWN!!! IT TOOK THEM 4 DAYS TO SEND SOMEONE OUT THAT WAS FROM A COMPLETE DIFFERENT DEPARTMENT!!!! THE CEILING ENDED UP COMING DOWN!!!! THIS COULD HAVE ALL BEEN AVOIDED!!!!THIS FELL INTO THE WEEKEND OF MY HUSBANDS BIRTHDAY/ OUR 19TH ANNIVERSARY/ FATHERS DAY WHICH WE HAD PLANS TO CELEBRATE AND GO OUT..INSTEAD WE HAD TO WORK FOR PROGRESS RESIDENTIAL AND BABYSIT THE LEAK THAT KEPT GETTING WORSE AND MADE THE CEILING COME DOWN!!! WE KEPT SWITCHING BUCKETS SO THAT IT WOULD NOT GET WORSE AND GOING TO SLEEP REALLY LATE BECAUSE OF THE FEAR THAT IT WOULD ALL GET WORSE!!! AND WHEN THE CEILING CAME DOWN THERE WAS DUST AND DEBRIS EVERYWHERE COMING DOWN TO THE FIRST FLOOR.. WHICH ME AND MY OLDEST SON IS ALLERGIC AND WE STARTED TO SNEEZE AND COUGH AND OUR CHESTS GOT TIGHT!!!!!! WE CALLED AGAIN FOR THEM TO COME OUT AND THEY TOLD US THEY DIDNT HAVE ANY TECHNICIANS THAT THEY HAD TO SEND SOMEONE TUESDAY!!!! AND WHEN THE TECHNICIAN CAME OUT ON TUESDAY HE TOLD US THAT THEY LIED CAUSE HE WAS WORKING THAT WEEK AND COULD HAVE MADE THE MONEY!!!! THEY RUINED OUR WEEKEND OF PLANS!!!!! MIND YOU THEY GAVE US THIS HOUSE WITH BROKEN SHOWER DOORS, BROKEN TOWEL RACKS, A BROKEN SINK NOZZLE AND THE KITCHEN SINK AND DISHWASHER SMELLED LIKE ROTTEN EGGS!!!!! WE WAITED FOR THEM TO CONTINUE TO PLAY GAMES TO SEND PEOPLE OUT TO FIX THE ISSUE AND THEY NEVER DID!! THEY SENT SOMEONE TO COVER UP THE HOLE IN THE CEILING WHICH DIDNT DO ANYTHING BECAUSE IT CONTINUED TO LEAK!!!! AND WE ENDED UP REQUESTING TO BREAK OUR LEASE WITH OUT PENALTIES BECAUSE OF THIS ISSUE THAT WAS 100% THEIR FOUGHT!!! THAT WAS ANOTHER CAT AND DOG FIGHT WITH THEM TO ACCEPT, APPROVE AND AGREE TO LET US BREAK THE LEASE EARLY WITH NO PENALTIES!!!!! AND WHEN WE LEFT THE ISSUE WAS STILL NOT FIXED!!! WHEN WE LEFT IT TOOK THEM ABOUT 3-4 DAYS TO " SO CALL FIX" THE ISSUE!!!! AND THE HOUSE IS ALREADY ABOUT TO BE RENTED OUT TO SOMEONE ELSE!!!! I FEEL SORRY FOR THE NEXT TENANTS WH0 RENT OUT THAT HOUSE!!!!!! AFTER WE LEFT THEY HAD THE NERVE TO SEND US A BILL STATING WE DID DAMAGE TO THAT HOUSE WHEN WE DID NOTHING TO IT, WE TOOK CARE OF IT LIKE IT WAS OUR OWN!!!! AND WE DID MORE, WE WORKED FOR THEM BABYSITTING THEIR ISSUE AND NEGLIGENCE!!!! AND I ALSO FORGOT MY TABLET ON TOP OF THE KITCHEN REFRIDGERATOR TO WHICH I CALLED THEM AND OFCOURSE THEY LIED AND TOLD ME SOMEONE NEVER SEEN IT WHEN THEY CLEANED OUT THE HOUSE!!!! ANOTHER ONE OF THEIR LIES!!!! THEY ARE A DISGRACE!!!!! AND THEY SHOULD BE ASHAMED OF THEIRSELVES!!!! THEY DONT CARE ABOUT THEIR TENANTS THEY JUST WANT MORE AND MORE MONEY IN THEIR POCKETS!!!! THEY SHOULD BE SHUT DOWN PERMANENTLY!!!!!!! I WILL NEVER RENT A HOME FROM THEM EVER AGAIN!!!! AND I DO NOT RECOMMEND ANYONE TO DO SO!!!!!! THIS WAS COMPLETE HELL AND A NEVERENDING NIGHTMARE!!!!!!!! THEY NEVER GOT TO THE BOTTOM OF ANYTHING!!!! NO ONE WAS ON THE SAME PAGE AND THEY HAVE PEOPLE WORKING FOR THEM THAT DONT KNOW WHAT THE HELL THEY ARE DOING!!!!!!! SO DO YOURSELVES A FAVOR AND THINK TWICE!!! GO THROUGH ANOTHER BUSINESS!!!!