reuter.de Reviews 

Unmatched by the competition vast selection of items and superb customer service that actually makes proper and logical suggestrions for your oder!

Thanks, team!

First class customer service

International customers get discriminated and don’t get promised best price guarantee. Check competitor stores before ordering with Reuter

SCAM. Do not buy from this shop.
We ordered a sink, they wrote 1 week delivery.
I wait for the 1 week, then I ask them info, and they just tell me that it will be delivered in 2 months!
0 to costumer service. the lady doesn't even speak in English.
Unbelievable

Excellent support from the Customer Service (Dexter) ! Thanks to a good follow-up of my request linked to a delay announced by one of their providers (Hüppe) which was really blocking my bathroom renovation work... Thanks to the Reuter flexibility I could switch to another reference and meet the renovation planning initially agreed ! By the way, the best choice, quality brands & prices of the market... Their showroom in Dusseldorf is nice but is too small to show the broad range of products they offer.

We ordered a glass soap dispenser. The glass was unusually heavy. When we opened the package, it broke after opening the box but there was no impact as it didn't fall.
Company has refused refund or replacement part and their site is blocking a one star review

The order number is RE.RV25-0069323
The item slipped out of the box as it was very heavy but didn't have any impact as the box was filled with inflated plastic for extra backpacking.

We have bought full bathroom equipment ( 4x Bad Armatur, Badewanne, Waschbecken and WC ). Everything was delivered in very good package. Delivered on date. Fully recommended.

The worst service! Nothing is for immediate delivery even though is says so online, it can take weeks and weeks. Would never order from this company again! I suggest you order from another company if you want to receive the product in time.

Communication is terrible. You order they promise immediately available. Then your order sits ‘awaiting dispatch’. You chase and chase. Today at 9am I was told that the goods were definitely leaving . I phoned at 5pm and told definitely not. But definitely leaving Monday. You are treated with arrogance when you point out that this is now hard to believe. Automated emails only if you write. You wait you wait you wait. Do not use this site. They really don’t care and they are really not helpful. Find somewhere else!

Below reply: as of my writing this (after I received this reply) the order still has not shipped!. So effort is put into reading bad reviews/public image. But no effort put into actually getting the goods to the customer. And the reply itself says it all …at no point did anyone communicate with me. 2/3 weeks when you order becomes 14/15 weeks after you pay. And no one tells you. What about being told last Friday morning the (new) order was shipping that day only to be told on Friday evening by a rude arrogant agent that it would not leave on Friday and to be dismissed when I said I was told it would leave. As of mid-day Monday it is still not shipped. None of this addressed in below silly reply that talks about me having to compromise and change my order to “immediately” available items which turns out not to be so immediate. When will you ship?

By far the biggest selection in Europe, and usually the best prices. A few of the items for my bathroom renovation were cheaper elsewhere, but the total of my shopping cart was the lowest at Reuter.
Deducting one star because the estimated delivery time on a couple of specialty items was exceeded by several weeks.

I bought a Grohe water fixture for 335 EUR. This fixture went defect almost immediately after Reuter's official guarantee expired. I contacted Reuter's customer service via their customer service. Because Reuter's customer service at first did not respond, I eventually I reached out to Reuter's Chief Customer Officer directly to ask for his help. He did not take direct responsibility for the issue and instead said his team would come back to me about it. Soon after this, Reuter's customer service did respond to my message, but only to say they do not see themselves responsible for a solution, and said that I should contact Grohe directly. This is totally unacceptable and my further attempt to contact Reuter via this Customer Officer have gone unanswered.

Disappointed with Long Delays and Lack of Updates

I placed an order with Reuter on 27/01/2025 (Order Nr.: 7742433, Item Nr.: 348822430). When I reached out for an update, I was told the item would arrive in their shop by the end of February and be delivered to Ireland by mid-March. It’s now been six weeks, and I’m still waiting.

No updates, no proactive communication—I had to ask myself. Can someone at Reuter provide a clear answer? Is there an option for faster shipping? I’d even pay extra at this point because this wait has been far too long.

Very disappointed with the service. Hoping for a resolution ASAP.

Nr.2 :My Edit to the above issue based on your responce is below:

Dear Reuter Team,

I appreciate your response, but I would like to emphasize that this situation is unacceptable. When I placed my order on 27th January, I was assured that the item would be available within 2-3 weeks. Now, more than 6 weeks later, I have only just been informed that the item won't even arrive at your logistics center until 20th April, with additional time needed for shipping. This delay is far beyond what was promised, and the lack of timely updates has made the situation even more frustrating.

I completely understand that you cannot influence the manufacturer’s delivery timeline, and I appreciate your response. However, the issue is that I should have been updated on this delay at the end of week 3, rather than only being informed now, when the delay has become so significant.

While I acknowledge that the delay itself is beyond your control, my consumer rights entitle me to a resolution, whether that be an alternative product or another suitable solution. I am unwilling to wait until 20th April for the item to reach your logistics center, plus additional time for shipping. I have already reached out to your consultants' team, and I truly hope that Reuter can provide a reasonable alternative to this extended delay.

Also, I sincerely apologize for leaving a negative review here—I only did so because I had no other way to draw attention to my order, which has been delayed far beyond what was originally promised when I purchased it in January. I hope we can find a resolution soon.

Kind Regards
Your custumer

I change my comment because they contact me by phone (!) and Reuter will change their mind because they misunderstood the problem and thought it was a defect occurred during the transport which is not the case. They will replace the 2 mirrors and I'm quite surprised. So it deserves a 4 stars. And operator was quite comprehensive and spoke perfectly French !
Problem that was reported:
1 product (a mirror) of the order of 2 bathrooms has a defect in the manufacturing. Request to replace it but the answer of Reuter is pretending that I had to do it in the 14th day after receipt. This is the right of withdrawal which is irrelevant in this context, as my complaint pertains specifically to a defective product and not a change of mind. The legal obligations under European law guarantees the quality of goods purchased for a minimum period of 2 years certainly in case of manufacturing defect. I'm pushing but they are so far not reconsidering my case. I will continue to push and complain on all social media platform's except if they reconsidered their position.

Terrible experience. The delivery was missing parts. A reclamation can take up to 2-3 weeks only to be read. The hotline is rude and not helpful. Never again!

Ordered 5k worth of bathroom materials. The bath shipped on a pallet with all the fixtures and accessories we ordered. Everything arrived in perfect condition. No issues whatsoever, saved about 5k ordering from Reuter. I would only recommend you order well in advance of when we need them, lead times can change for some items. I've ordered Duravit and Hansgrohe before from Reuter and again saved so much, local suppliers here in Ireland rip you off!

Ordered all the sanitary ware for our house build last week, so a significant amount, as Reuter.de were the best value, a large saving on competitors, and had the best stock of Grohe. Website showed clearly what was in stock and what will be on order, with invoicing provided immediately upon purchase. Tracking facilities and links to UPS all worked perfectly. Within one week of placing order all in stock goods are with us. Have to admit having some trepidation based on previous reviews here, so made sure to order using credit card and protection offered, but based on this experience I would have no hesitation in ordering from them again.

ordered one piece, then decided shortly after to order something else on top. i placed my order and called the customer care within minutes asking to combine the orders. after getting a positive reply, i was also encouraged to send an email to make sure the message would go through to logistics, which i also did within the hour. three days later i get notified by customer center that it is not possible to send the parcels together and i will be paying double shipping. immediately called the customer support, only to find a rude and bitter employee with aggressive undertones. i could have easily cancelled the order and reorder on the same day, but trusting the customer service was a dumb choice. should have checked the company reviews earlier. * update* the cc just lied in the review comments by saying it was already sent. three days passed between my email and call and actual shipping. absolute scam company.

Completely unreliable regarding delivery date. When I checked the product on their website estimated date of delivery was 2 weeks. After placing the order (and paying) estimated date of delivery was 6 months later. When I tried to review their service on their website I realised there was no option. No wonder….

Reuter is a large company with the benefits (sometimes a good price) and down sides of a large and remote company (essentially: Individual attention to customer service is poor).

We ordered and picked up a toilet with bidet function: Uncomplicated and complete delivery.

We ordered and picked up a Geberit UP320 toilet unit and it was incomplete; two essential parts were missing and had to be bought separately last minute (approx. 70 Euro).
Ideally, one checks whether the parcel is complete before the building project starts. In our case, this had not been possible. We are private customers and only realized these specific parts were missing when our contractor saw it and was in full process of building while we were away. Of course, one cannot stall reconstruction works over two missing parts. The delay itself is undesirable and costly.

Upon contact, Reuter responds:
“We ask for your understanding that if the buyer himself becomes active and remedies the defect on his own initiative, any right to compensation for damages is thereby basically forfeited.”

Understandable, but still very poor service. Reuter should at least forward our complaint to the manufacturer and take responsibility for the items they ship.

Custumer Number RE 1894875
Order number: 4961231
Treos Series 920 washbasin with vanity unit
Burgbad Fiumo illuminated mirror with horizontal LED lighting W: 100 H: 81.7 D: 15 cm

After reciving the items, the Treos washbasin cabinet was demaged. We also wanted to return the mirror and order the same model but with 120 cm.

The phone number of custumer services never answered. We tried for several days without sucess.
To return a artikel it also does not work. You fill the
form online but there is no clear information how you should proceed.

After more than 2 months we are still wainting for the tranport to return the mirror and the demaged cabinet. Also the new mirror never came. We took pictures of the packaging (that also was demage) and of de damage doors. Then we filled out the form to return the demaged artikel. Until now we waiting for an answer.

Daniela Rocha